So I returned 2 items on the 10th of March and it's now the 15th of April and no refund. I emailed them a few weeks ago and was told I have to wait 28 days before they can process my refund (which is an absolute joke) I still heard nothing after 28 days so emailed again and was asked for proof of postage and a list of items returned. I already told them what I was returning on the returns website before I posted it so they should know this. I don't remember the names of what I returned they should be able to find out. I've sent them proof of postage so I guess we will see what happens. Don't order from boohoo once they've taken your money they have no interest in helping you. The clothes are very poorly made as well and look much nicer on their website compared to when you receive them.

I've accidentally sent the wrong parcel back to this company, instead of a £17 dress, I've accidentally send a £170 designer handbag. I send this via their Inpost option and managed to track the delivery all the way to their warehouse - I've also been in contact with inpost, who confirmed the delivery location of this order. (I have saved all of this information/screengrabs for proof). I got in contact with Boohoo, who customer service team have been rude and unprofessional, this has been going on for FIVE months now. Not once have they reached out to me in this time. As my return was sent back using the boohoo return barcode - which the company provided me with - its very suspicious that my order not been located. I can only assume a member of their team has stolen this item and not scanned it through as a result. As a legit UK company, they are accountable for locating my return order and had this been done, my item would have been returned. Ive also asked for a full report of this incident as I don't believe it was handled in a professional or respectable manor and repeatedly they have denied me this information - luckily, Ive kept a record of the majority of my interactions with this untrustworthy company.

I was also told by a member of their team directly, that the don't log individual returns... how can they be legally filling in taxes, if they dont know whats coming and going. Something very off with this company, I suspect the tax man will be after them in a year or so.

I placed a $180 order however when I submitted my order I never got a confirmation number. I inquired about getting my confirmation number but they informed me my order was never processed BUT they took my money! Then they gave me the run around for 3 months before they refunded me. They were rude and short with me and kept telling me to just wait for an email. Not once did I get an email informing me of what was going on not even when they finally did refund me 13 weeks later. I would reach out to them weekly asking where my refund was and they would just say we'll bump this to the appropriate team... I asked if I could speak with anyone else and they told me no! I will NEVER suggest them to anyone.

I spent almost £200, with Next Day Delivery for last Tuesday. Didn't arrive, on Thursday I was messaged by a girl from Lincoln saying she had my package, I live in Southampton, Different name, different address. Boohoo were aware of this problem and did not tell me, there was no notification of delivery, for all I knew my package was still in transit, it took the honesty of a stranger to make aware of this. Boohoo have still not got my package back to me, they tried to get the girl have it posted to me! It is so difficult to get in contact with boohoo, I never had problems before so I hadn't noticed that they do not have a phone number, and with all of my emails a different person replies, who are rude and simply do not care. I previously had praised boohoo for their cheap prices but if you have to compromise on customer service for cheap goods I'm afraid Im going to have to shop elsewhere.

I ordered a pair of boots a size 8 to be exact, when i got my confirmation email, it said a US size2. That is not what i ordered, i ordered a 8. I quickly sent them an email asking them to please send me the right size and that a US size 2 does not exist!. I did not receive a reply back till 48 hours later and their policy clearly says 24 hours to receive a reply. My order had not shipped and i was hoping they put a hold on my order. I received a reply 48 hours later asking me to verify my information. My order number was clearly the subject of my email. Well my order shipped and from the email i got, boohoo sent the wrong size. Lets not add the fact i didn't get free shipping. Boohoo's customer service is such joke. I am so disappointed, now i have to go through the year long hassle of returning the boots back to boohoo. (Yes it takes what feels like a year to return items to boohoo).

My package has been sitting in a station across the country from me for the past week and I contacted them and they told me to wait until after my package was expected to be delivered. When I messaged them again, they told me to wait ANOTHER 15 days because they were "looking into it" I told them im going on vacation and one of the pieces of clothing I ordered is in my pregnancy announcement photos... and they didn't care. They just said I had to wait and they are looking into it. And IF they send me another package, it wont be until 2 days before I leave on Vacation. So I wont even get it on time.

So disappointing.

I generally love the quality of Boohoo clothing however I will not be ordered from them anymore. This is the 3rd time I have received the wrong size. I wear a 20/22 and they ship me a size 12 as if I'm not going to notice. If you don't have my size, just cancel the order and refund me, instead of having me have to take my time shipping the item back and waiting to be refunded.

I bought a dress during a 'flash sale' where the dress was 50% off. After I put in my credit card information, the total in the cart reflected the 50% off price. However, I was charged full price on my credit card. When I contacted customer service, I was given the run around. They have no way to know when a flash sale happens, they will send my dispute to a manager, do I have any proof of the flash sale such as a screen shot. It was way more hassle than it was worth. Refused shipment and disputed the charges with my credit card.

The second time I order, and the second time I do not get the items. I got a next day delivery, they not only did not deliver the next day, but its been a month and I still waiting. They blame the shipping company but apparently they did not provide information at all, not address no contact number, nothing. After I did myself, I do not know what happened but they send the package back to boohoo, they still haven't given me the money back and they say they need to investigate why the shipping company failed.
After all this I never saw the package, I do not know what they have to wait for. They need to sort it out themselves.
I have to keep explaining what the story is because they change agents in the chat every time I send a message and they don't bother to read up. I been explaining over and over again the situation every day for 3 weeks, I honestly just want my money back.

I ordered ONE item from boohoo.com in late December. I didn't receive my item in the mail for over a month. The jacket I ordered was too big for me so I returned it on February 6th. After sending THREE emails to their customer service, I still have not been refunded for my purchase. I order online often and I've had little issues here and there, but I have to say; Boohoo.com is the WORST site I've ever ordered from. I should have read the reviews first. At this point, I may never get refunded. No matter how many things you see on their website that you like, DO NOT ORDER FROM BOOHOO.com. They will bull$#*! you in their email response and, like me, you'll still be waiting and waiting for your money back.

I counted 14 messages sent to you for a refund and you first tried to convince me that I received the package, later I gave you the wrong address, then you scared that I would not reply because I insult you, then that I have to confirm that I really did not receive the package in 7 points and in every message I did it, I have enough. You make people dumb because you're not going to give your money back anyway. Thieves and scammers, that's about it.

I ordered a dress from them early June was tracking it never came never came never came finally FedEx investigated for me here it was in Memphis empty nothing was even in the box so I try to get my money back or another size and they tell me they have to investigate for themselves and then just tell me they're going to refund my money when I said I want a different size they no longer make the dress but the dress is still on the website. Awful experience can't contact customer service. Don't waste your money or your time