I would like to start off by saying I was very excited to order from this new website I found. After adding all items to my cart i saw i could checkout using klarna which was even more exciting! ( buy now pay later. 4 equal payments! Its awesome) so as I went to checkout I ended up clicking on paypal by mistake and placed my order. I immediately realized I needed to cancel this order so I could pay using klarna, only to find there is no customer service phone number, only an email address. So I immediately emailed them in to which hours later I received a response saying they located my order but there was nothing they could do for me. I have never ordered anything online that I could not cancel within seconds of placing the order. Never again will I order from this company.

Boohoo's customer service is really accurate and helpful. They helped me resolve the problems I had with my purchase and replied very fast.
For me, I had two missing items for my second bag and contacted them. I ordered since the end of March and they told me to wait until April 16th but it never came home. I'm assuming it felt off the wagon or they just forgot to put it in my bag because they were very little ( it was just an eyeliner and a mirror). I didn't really like my second parcel bag that carried my stuffs because it looked old and torn. However, the clothes are really nice and came with the correct size, except my shoes (not the right size). My parcels came on time and everything was lovely! I would definitely recommend boohoo (do not get mad when you have items missing and be easygoing).

Probably one of the worst retailers I've dealt with online. I returned a pair of pants that didn't fit well and after waiting for almost a month for the return amount to show on my bank account I emailed customer service. They inform me the item was never received and I needed the proof of purchase for the return. I didn't have it, because it had been so long ago. The mystery remains as to where the return went and why they can't track the return postage. Horrible customer sevice, sub par quality and unprofessional business. I have never had a lost return and am pretty sure they kept the item and screwed me out of $30. Will NEVER purchase from this company again!

I ordered seven dresses, all of them were suppose to be the same size, they all came in different sizes, and three were defective. I emailed them right away, to return the items for a refund. They ignored emails, I kept emailing, then they asked for details, they kept asking for more things like rewrite the entire items codes, send picture etc. I jumped through hoops, and they didn't want a return. I involved Paypal, we waited weeks for a response. I had a trip, and told Paypal that if they respond while I'm out of town I won't be able to reply. Paypal said it was alright, if that happens the case would close but I can reopen. This happens, I'm then informed I can't reopen, but I can start a dispute using Visa. They then lied to Visa, claiming that I haven't returned the items which is why they couldn't refund, and that I missed their return time period. But they are the ones who took MONTHS to respond to Visa, weeks to respond to Paypal, and to my emails. They did this on purpose, and found a way to prevent having to give me their address, and a return shipping label. Out of 7 dresses only 4 are wearable and they are all the wrong sizes but listed at the same size.

Do NOT ORDER from this place. There is a reason they have no phone number and $#*!ty reviews! If you order a Christmas present early as we all do forget a return if something don't fit! Would get a negative 1000 stars if possible.

These lace up ankle boots lived their…

These lace up ankle boots lived their life for 2 weeks only and then the soles decided to snap in the middle. The quality is appalling, I did not expect for the boots to come apart after 2 weeks of wearing them. Absolutely gutted I spent so much money on the pair of boots made of cardboard!

I ordered 7 items from Boohoo and they sent all wrong sizes. Size 24 and 26 and I ordered a 18. I should have known because ot took 4 months to get them. This order is a mess and I will never purchse from them again. I guess they sent me whatever was left in the stockroom.

I am really disappointed. I have been buying from Boohoo for years, but recently they have really dropped the ball.

I sent a return which was received on July 10th at their local returns depot, and I am still waiting for a refund almost 60 days later, after about 11 emails and multiple Facebook messages. I have provided proof of delivery, including a signature and name of the person who signed for the package, but they continuously tell me they don't have the items and they are looking into it. FOR 60 DAYS!

I will be reporting them to VISA for breach of their own returns policy, and advise you all do the same if faced with similar circumstances.

I ordered 2 dresses from the website. It was advertised £1.99 delivery if ordered b4 midnight that day but I was charged £4.99.
The dress that I preferred could not be delivered as was out of stock even tho it was still on the website and the other dress delivered was extremely poor quality and so was returned. The returns policy posted on the website said that if I returned my order within 14 days and cancelled my contract I would hv my delivery fee refunded too. To date and several complaint emails later they r still refusing to refund my delivery postage cost. I will never order from this website again and would not recommend it to any of my friends or family.

Returned a dress that my wife ordered but was too big, done within less than a week but Boohoo have refused to issue refund. Parcel tracking says its been picked up by Evri but is stuck in transit...
Surely it is up to Boohoo to issue refund and claim loss of Evri?

I paid for express shipping and didn't receive my item so I emailed them for a refund and they didn't give it to me. I still haven't received my item and it's been over a month. Do NOT order from here! Others have said the same or that the items they received are wrong or damaged and they don't receive refunds for them! This site is a joke