Blu DomainReviews 143

I don't know if I can top the stories here but, they never told me last year that my domains expired and now they stole and own a domain that I bought from GoDaddy. Imagine that. So all nine of my websites are gone and I told Aundrea Hasselbach or whatever her name is that I want my websites up again on my new domains I purchased or I was filing a civil lawsuit in the Denver court system and this is what the bimbo said:

"Your websites were not affected in the crash & don't threaten me Melissa, that is not okay. You haven't been online for over a year - as our hosting company has stated and all your websites aren't compatible on the internet anymore. You haven't bought a new Flash site in years. I have done all of the research now - you need to start over and buy HTML sites, that's all we sell at bludomain.com"

Well you know what Aundrea? It's not okay to keep my money and not put my templates up online. I will do whatever it takes to shut your company down. Why you are still in business is beyond me. I promise you that. Like I told you. It doesn't cost me any money to fly to Denver as many times as it takes. I don't think any of your clients have taken you to court. That's why you keep ripping people off.

After suffering (in their own words) a catastrophic server crash in 2018 (but failed to notify any of their customers) I spent weeks, at great expense trying to figure out why I couldn't access my website. It turns out that their severs are not secure and therefore, neither are their customer's details, websites and information. I must have sent hundreds of emails to them to try to sort it out. They answered one or two and then ignored me. It has cost me a lot of money to have a new website built. DO NOT DO BUSINESS WITH THIS COMPANY. IT IS A CON.

I had a good relation with BluDomain, until 18Dec. Since then, my site, www.jacnmacphotography, has been down and I have been totally ignored by this company. I come to learn that they take possession of your domain name, so if you host with them, you will not be able to control your domain.

Now, I have lost business, my files, and my site.

Please do not do any business with this company, at ALL.

I used to host and use templates with Bludomain. I had a hard time with their templates and customer service was so unhelpful. I canceled with Bludomain in 2015 but they billed me for hosting in 2016 and I emailed them to stop billing me as I do not host with them anymore. In 2017 they billed me again and I paid it by mistake. I was sleep deprived from having a 1 month old and Bludomain took advantage of that. They billed me again hoping to get paid for services they do not even provide. When I realized the following August, I emailed them and opened up tickets but they were ignored 3 times totally deleted off the website.

I opened up a new ticket a few weeks later and received this response:
Christina,
If you don't host with us - you would always need to tell us that at the time of your invoice. We have no way of knowing you dont host with us if that is not said at the time of billing. I don't show any invoices going out this year. If you pay it on your end then we can't be accountable for that. Very sorry.
Sincerely,
Aundrea

Why is it my responsibility 2 years in a row to tell them how to do their job? They invoiced me for a second year in a row after I already told them in 2016 to stop billing me when I do not host with them- I canceled in 2015. They seem to feel that it is ok to bill me for a service they do not provide and then tell me it's my fault for paying it. They billed me for a second year in a row for services they DO NOT PROVIDE.

Dear Aundrea H. You level of professionalism could use some serious work. You lost my business. Why? Because instead of admitting that you never send the invoices (yeah, it goes to paypal & guess what, has a date attached) EVERY YEAR since 2015 and after a week of noticing my website is down I still haven't received the hosting invoice. You only send the domain expiration invoice. How difficult is it to send 2 invoices?! YOUR JOB ISN'T HARD. Arguing with customers because you're too chicken $#*! to own up to a mistake---is pathetic and very poor customer service. I asked for a supervisor--in hopes of salvaging the relationship, but NO--she says SHE OWNS THE COMPANY. You have lost my business to squarespace & now, at least I don't have the headache every year of begging you for invoices so I can pay YOU and then having you blame me for not receiving them, claiming you sent them 3 months ago. What a $#*!ing joke. I call this customer dis-service. We'll see how long you stay in business.

First of all my name is Carlo, not Carlos.
What you are telling me "I would highly recommend you take the option of putting up a gallery, an about us page, a homepage and a contact page which should take no longer than one hour" is not possible because my admin log in link is giving me a totally white page and nothing else leaving no way to do anything.
I asked for a refund of the money that i sent you for the hosting immediately, because my site was down due your site crash days before the payment was made. At the time of my payment to renew my hosting with you I didn't knew that, until some clients told me. Still till now I don't have anything to work on my site as I just explain you. I demand also the refund of the cost of the template that I payd for and I don't have anymore. Since before the 26 of June (day that I made the payment) I have no site, I have no hosting, I have no way to rebuild my site, you lost all my emails and worst of all you lost all my clients proofing galleries that is a huge lost of income for me. Aren't those enough reasons to demand my money back and perhaps ask for much much more if you are keeping holding me back? Since you haven't delivered any service but in contrary you lost everything that belongs to me I have all the legal rights to demand my money back. My patient will be over if my demands will not be satisfied before Friday 20 of July.

Carlo Raciti

Never, never, but never trust in this company. If you are still with them it is time to change hosting. A few weeks ago, they lost the information of hundreds of people, including me, emails over 7 years old, pages, everything. They just said they would give you a $ 100 template and that's it. They answered when they wanted and after several mails never answered again. They were not professional enough to face it, you are in time to avoid these problems. There was no justification for their failure since they had to have back up discs that they did not have.

BluDomain lost my entire website, blog and 6 MONTHS of emails! That is HUGE! All of my work. Countless hours. 5 days ago I paid for another year of service and I don't want to continue OBVIOUSLY. I do not trust them at all. And I wasn't happy with my website anyway. I asked for a refund and this is what they tell me, "We can only apologize for the inconvenience and do all we can to get your web presence back. We are compensating new websites & support. This was a catastrophic event that could not be predicted or prevented". NO NO NO! How terrible is this. Terrible customer service. Do not go with this company. Do not!

I've been a customer of Bludomain since 2016 (this time around) and have kicked myself ever since. Everyone is right, the communication is non-existent and now, my site is gone- as in ITS BEEN ERASED, due to server issues. The problem was not communicated to their clients, instead they wait for you to notice on your own by losing business and wondering what the heck is going on. I have sent in numerous requests as to what the problem is and what to expect next. They have not responded once, only sent me a canned script of "being aware of the issue" with an apology. No solution. I am reporting them to the BBB and have written a request to sever all ties, including stopping any future billing. It's in writing, for whatever that's worth. To many (as I see here!) continuous billing seems to be a problem- even after sites are cancelled or dropped. I hope that's not the case here, we shall see. RUN FAR AWAY from this company.

I have had numerous issues with BluDomain over the years but typically they get resolved eventually. You have stay on top of them and baby sit them, I wouldn't host through them. Recently their RAID servers failed and according to them approx. Over 1000 clients lost their websites and emails including mine. They gave me another template and I have to start all over, not to mention no emails for the past several days and lost. I would go with WordPress and stay clear of BluDomain. Not to mention I was never billed for a my renewal last time and my site was shut down. BluDomain is selective on what issues they respond with. This morning they told my emails have been restored, six hours later no emails and they will not respond to my email inquiry buy they will respond to Template inquiry. Bludomain responded with a minute of this review but not to my customer service questions, I guess its all priorities.

You know when you research a company, restaurant, hotel or other establishment and you read some bad reviews but decide to give it a shot anyway? Yeah don't do that with bludomain. Stay far far away from them. I've been trying to get someone to get back to me after numerous emails about the fact that they bill me every year for a service they don't provide for me (hosting) and they still ignore me. But it's ok, as someone who works from home in front of a computer most days I'll be really good at sending the same email to them every day, every hour, over and over and over again until I get a response. I'm sure they will come back with a few lies stating I wasn't a client or that I only sent 1 email, but that's sort of how bludomain works.

I have been with Bludoamin for over 10 years. Last year I had multiple problems with my site being shut down. I paid my $100.00 hosting fee and then on three different occasions my site was shut down because I did not pay. Each time I had to provide bank information to confirm I had paid. After three times Bludomain apologized and said they would give me a free year of hosting. Fast forward to receiving my invoice for 2018 hosting. I have sent at least 6 e-mails concerning this issue. I have not received one response. I absolutely hate these companies that make it impossible to reach an actual human. I find this extremely poor customer service and I highly recommend you do not do business with this company. Bludomain is fine if you never have a problem but as soon as you do thet are no where to be found.

THIS IS A COMPANY TO AVOID. I should have learned my lesson the first time they lost my website and all the data.
In July 2017, BluDomain deleted my website without saving any of my data due what they called was an admin error'. After being offered 3 years free hosting as compensation, I foolishly agreed to accept and stayed with them and rebuilt my site again from scratch.
Just one year later, they had a major crash, no backups and lost not only my site, but all of their client's sites as well. It took weeks to reach someone at BluDomain to find out what had happened. Then to add insult to injury, they just sent me an invoice to renew. This is a company to avoid. They are not contactable via phone, often don't respond to support requests via multiple email requests. Find yourself a reliable web hosting company. BluDomain is a disaster.