Blu Domain

After several attepts of asking for a detailed invoice for the $120 to have my site up again after 11 years of having it with this company, I just got today what I call a ransom note saying "pay the $120 plus $100 for redemption! I really think the "redemption" should be on them. Thank God there are other choices and I am getting a better site, hosting and a domain name that suits me well! Class-action anyone?

I had been with bludomain for many, many years without issue. I thought the templates were great and easy to use. However, all of that is absolutely useless when you are completely ignored! Previously, I had no customer service issues, however, when my renewal came up for this year, I never received an invoice. I reached out with no response. My site was removed so I submitted an emergency support ticket and again I was ignored. I reached out though facebook. NOTHING. No acknowledgement at all. Now I have lost my entire website content, hours and hours of work, countless photos and my DOMAIN NAME. I am absolutely devastated. I have to start over completely. Do not let the bludomain website fool you, they cannot be trusted.

I would give them zero stars if I could! Their servers crashed and I barely got an apology. They just said I should start from scratch as all was lost. I've been trying to get my site up and running again, but the template, although cute, doesn;'t work! I've been trying to get assistance for months and nothing! They are horrible. Stay away!

I have had my website hosted through bludomain for a few years. Each year, I receive an invoice via email, and have paid. This year, I didn't receive one at all, and then all of a sudden, my website and email are not accessible. It's been completely embarrassing, and REALLY frustrating. Not only that, but it is salt on the wounds that they are not even answering emails or service tickets at all! Not worth it at all! Do not use them!

I never received my annual hosting invoice & they pulled my site. When I contacted them, I got no reason, no offer to assist—nothing. Not the way to treat a customer of 14 years. All my galleries lost, as well as info pages, & the years of SEO can never be replaced.

I have been with Bludomain for 14 years now and their customer service has been deteriorating. I Typically receive a bill in January/February for my $100 hosting fee. This year it didn't come through and being away I didn't have much chance to look into it. Last night I received an invoice for double that amount wanting to pay for his year and next years hosting. In the morning I come to find my domain is down and they will not respond to my emergency tickets. I stuck with them after the hack in 2018 but I think this is the last straw.

After 12 years of hosting my website and email with bludomain and sticking with them through the hack and losing my website I start getting billed $200 for my hosting fee. Last year I assumed it was because I a month late and had to pay up front for the next year but that was not the case. After evading my questions and holding my website hostage I was forced to pay the $200 to hey my email and site back.

Fast forward to this year I was billed $200 again for hosting and receive nothing in response to tickets. Their own website states when purchasing a new template that the hosting fee is $100. I wish I could speak with a human being at blu!

This is probably the 5th year in a row I've had issues at renewal time. Every year I either don't recieve an invoice and my site and email just go down, or like this year I've paid yet my site and email still are down–21 days after paying and trying to reach out over 6 different times. If I hadn't paid already, I'd have just swapped domain hosts. Next year. I've been with them since like 2010 or so–please take my advice, find another service provider. You'll regret bludomain.

Would give a zero if possible. I have hosted with BluDomain for a few years. Each year they "forget" to invoice for the domain name, which takes the renewal from $75 to $100. This year, it happened again, but there's more money on the line. I had just paid for a new template and the upload service. I've repeatedly emailed and submitted support tickets, but my site remains down. This has been going on since mid-January. I've reached out to the owner and received no response. One employee emailed me and said I needed to contact GoDaddy, but after two hours on the phone with GoDaddy, they confirmed that BluDomain holds my domain name. Even though I have paid my domain and late fees, BluDomain has not renewed my domain name. BluDomain has not responded about getting my domain name back since I paid $120 for them to retrieve it. They do not have a contact number to call, so customers are forced to email only.

May 2022 I have had my email and web site with BluDomain since 2009. I suddenly was unable to receive or send emails, and my web site that I spent years creating was gone on, or around May 2nd. I have sent several emails to customer service from my personal email referencing my BluDomain account with no response whatsoever. It appears after reading other recent reviews that BluDomain is eliminating, without justification, many long time BluDomain customers. That is an unforgivable travesty. I would not recommend BluDomain to even my worst enemy! With regard to the five star rating, I doubt BluDomain would even have a one star rating if there were a zero star rating available. The Better Business Bureau gives them an F score at: https://www.bbb.org/us/co/parker/profile/web-design/bludomain-*******0703/customer-reviews

I have used Blu Domain for many years, now I cant get on my site or my emails. I have sent tickets to get help with no response. Now it looks like they are working under a new name called Socia Sites. STAY AWAY!

They motto is truthful. I needed to create a website for a very small event of our company and as one of the heads, I was forced to do that. I started to search for various solutions and found these guys.
Terms were veeeery tight, I got to meet all the deadlines, and due to them I managed to create a beautiful website within a couple of hours, just from the scratch.
I ain't know maybe i got lucky, but if I am so lucky, then I need to go to the lottery :D

May 2022 I have had my email and web site with BluDomain since 2009. I suddenly was unable to receive or send emails, and my web site that I spent years creating was gone on, or around May 2nd. I have sent several emails to customer service from my personal email referencing my BluDomain account with no response whatsoever. It appears after reading other recent reviews that BluDomain is eliminating, without justification, many long time BluDomain customers. That is an unforgivable travesty. I would not recommend BluDomain to even my worst enemy! With regard to the five star rating, I doubt BluDomain would even have a one star rating if there were a zero star rating available.

In September of this year I noticed my site was down. I reached out to BluDomain since this has happened every year I have been with them. They finally responded to me in October and they said I didn't pay my domain fee of $20. They had never sent an invoice so they sent it and I paid it that day, Oct 11. Still no site. I sent multiple responses asking for help and finally today, Nov. 13, they tell me my domain was sold because it had expired. I am beyond upset - years of building a business with that domain name and now it's gone. Worst customer service ever. I thought about switching over when my site went down last year for the 4th year in a row and didn't - wish I would have. If you have them I would highly suggest switching now!

I've had my website with them for over a decade but in the last 3-4 years have struggled with site being down over and over again according to them due to a blocked IP address that they'd manually have to unblock over and over with no long-term solution. Two years ago we designed a new site but still had it routed through our bludomain hosted domain. Twice now (currently in the middle of it) the site has gone down with NO reply to our emergency ticket submission.

I now cannot access/receive/send any email, my site is down and my request to receive the information I need to transfer our domain and cut bludomain out of the mix was met once with false invalid information and now with silence. At this point I just need them to give me what I need to leave and never have this headache again.

I never write reviews but I now regret ever having done business with them and don't wish anyone to be in this position of not even being able to be free of them without abandoning a site I've spent years promoting and putting on promotional material.

Bludomain is the worst experience I've ever had. The templates are cool, but as soon as you hit submit with your payment information, it's all downhill from there. They SUCK! Their customer service is horrendous. Why do we have to email back and forth for days, when a simple phone call can figure everything out. And the people you're dealing with are so incredibly rude and offensive. I'm seriously considering calling my credit card company and having them reverse the charges it's so bad and I have no website to offer up.