Centennial, Colorado 80015, United States
I had a good relation with BluDomain, until 18Dec. Since then, my site, www.jacnmacphotography, has been down and I have been totally ignored by this company. I come to learn that they take possession of your domain name, so if you host with them, you will not be able to control your domain.
Now, I have lost business, my files, and my site.
Please do not do any business with this company, at ALL.
Tip for consumers: Never use this company for your webstie
I used to host and use templates with Bludomain. I had a hard time with their templates and customer service was so unhelpful. I canceled with Bludomain in 2015 but they billed me for hosting in 2016 and I emailed them to stop billing me as I do not host with them anymore. In 2017 they billed me again and I paid it by mistake. I was sleep deprived from having a 1 month old and Bludomain took advantage of that. They billed me again hoping to get paid for services they do not even provide. When I realized the following August, I emailed them and opened up tickets but they were ignored 3 times totally deleted off the website.
I opened up a new ticket a few weeks later and received this response:
If you don't host with us - you would always need to tell us that at the time of your invoice. We have no way of knowing you dont host with us if that is not said at the time of billing. I don't show any invoices going out this year. If you pay it on your end then we can't be accountable for that. Very sorry.
Why is it my responsibility 2 years in a row to tell them how to do their job? They invoiced me for a second year in a row after I already told them in 2016 to stop billing me when I do not host with them- I canceled in 2015. They seem to feel that it is ok to bill me for a service they do not provide and then tell me it's my fault for paying it. They billed me for a second year in a row for services they DO NOT PROVIDE.
Dear Aundrea H. you level of professionalism could use some serious work. You lost my business. Why? Because instead of admitting that you never send the invoices (yeah, it goes to paypal & guess what, has a date attached) EVERY YEAR since 2015 and after a week of noticing my website is down I still haven't received the hosting invoice. You only send the domain expiration invoice. How difficult is it to send 2 invoices?! YOUR JOB ISN'T HARD. Arguing with customers because you're too chicken $#*! to own up to a mistake---is pathetic and very poor customer service. I asked for a supervisor--in hopes of salvaging the relationship, but NO--she says SHE OWNS THE COMPANY. You have lost my business to squarespace & now, at least I don't have the headache every year of begging you for invoices so I can pay YOU and then having you blame me for not receiving them, claiming you sent them 3 months ago. What a $#*!ing joke. I call this customer dis-service. We'll see how long you stay in business.
Very sorry you feel this way. We invoice almost 2 months out. You asked for another invoice on August 4th in which it was sent by PayPal this is the receipt from PayPal that shows me that the receipt was sent from them.
Last night and today you are stating that we never send invoices. I did send you this last night to show that it had been sent with an alternative to pay the fee so that we could take care of this quickly.
I'm not sure why they aren't reaching your inbox, it can happen (spam, being rejected etc) but I have given you many alternatives including self-paying via PayPal and/or updating your email address to another that we can try.
begin forwarded message:
From: "firstname.lastname@example.org" <email@example.com>
Subject: You've sent a money request
Date: August 4, 2018 at 7:56:12 PM MDT
To: Aundrea Hasselbach <firstname.lastname@example.org>
You requested $20.00 USDfrom Diane Underhill
YOUR NOTE TO Diane Underhill:
michaelmotorcyclesalon. com domain
Payment request details
Transaction ID: U-38G41472F93172918 August 4, 2018
Amount requested $20.00 USD
First of all my name is Carlo, not Carlos.
What you are telling me "I would highly recommend you take the option of putting up a gallery, an about us page, a homepage and a contact page which should take no longer than one hour" is not possible because my admin log in link is giving me a totally white page and nothing else leaving no way to do anything.
I asked for a refund of the money that i sent you for the hosting immediately, because my site was down due your site crash days before the payment was made. At the time of my payment to renew my hosting with you I didn't knew that,until some clients told me. Still till now I don't have anything to work on my site as I just explain you. I demand also the refund of the cost of the template that I payd for and I don't have anymore. Since before the 26 of June (day that I made the payment) I have no site, I have no hosting, I have no way to rebuild my site, you lost all my emails and worst of all you lost all my clients proofing galleries that is a huge lost of income for me. Aren't those enough reasons to demand my money back and perhaps ask for much much more if you are keeping holding me back? Since you haven't delivered any service but in contrary you lost everything that belongs to me I have all the legal rights to demand my money back. My patient will be over if my demands will not be satisfied before Friday 20 of July.
Aundrea H, telling your clients that they are making a ridiculous statement is like calling them ridiculous. That's the level of your professionalism. And this is your answer to a client who has paid you for 10 years, purchasing several templates and expensive hosting. Just like your lack of professionalism on your FB page where the admin simply deletes any negative comments. What sort of company announces via their social media channels that they simply don't read their clients' comments because they're negative? But of course you also deleted your own comments because clearly you recognised that it was ridiculous to say something like that in the first place. So who is ridiculous now? The bottom line is that my site has been down for more than two weeks, I'm waiting on a refund for hosting, my clients lost all of their proofing galleries, I have to spend weeks to create a brand new site and all my clients are asking me what sort of site do I have. So, if all this doesn't sound to you like it has ruined a photographer's reputation, what would be your definition? But it's probably better you don't answer that because clearly you're not qualified to do so. You should maybe choose another line of work, because that is not how a company communicates with its clients. But of course you're thinking that due to the complications of a lawsuit, most people won't take that course. Well, I hope that there will be a class action at some point soon. Not only has it affected me, but it has also affected my clients. Who is going to pay me for the weeks of work to upload all of the content on my site and what about all the emails I've lost?
Carlo Raciti www.carloraciti.com (which, of course, is down)
bludomain.com you are totally unprofessional. My site doesn't work anymore and you lost all my data and photos.You have ruined years of work of thousands of photographers who have been supporting you, as I do, for years. Better to be ready to face thousands lawsuits
Never, never, but never trust in this company. If you are still with them it is time to change hosting. A few weeks ago, they lost the information of hundreds of people, including me, emails over 7 years old, pages, everything. They just said they would give you a $ 100 template and that's it. They answered when they wanted and after several mails never answered again. They were not professional enough to face it, you are in time to avoid these problems. There was no justification for their failure since they had to have back up discs that they did not have.
I used to love working with BluDomain - their site templates were sharp and reliable, as was their customer service.
This time using them, I have been extremely disappointed in the product - especially recently.
Their RAID crash recently has meant that my site has not been up and running for two weeks. They did not even reach out to me to let me know about this issue. I had no idea my site was not working until a client reached out to tell me.
As an entrepreneur, I rely on my website to generate business and to stay in contact with my clients.
I am working on getting a refund and will be looking into other options for my website.
Truly disappointed in this situation...
Don't use them, heed the reviews and don't use them. Avoid the outages, the lost of data, the outdated templates that don't function. Here's them apologizing on July 4th, 2018 for another outage. "We are personally sorry for any inconvenience that we caused some of our clients during this server failure." Zero stars needs to be an option, anywhere but bludomain.
BluDomain lost my entire website, blog and 6 MONTHS of emails! That is HUGE! All of my work. Countless hours. 5 days ago I paid for another year of service and I don't want to continue OBVIOUSLY. I do not trust them at all. And I wasn't happy with my website anyway. I asked for a refund and this is what they tell me, "We can only apologize for the inconvenience and do all we can to get your web presence back. We are compensating new websites & support. This was a catastrophic event that could not be predicted or prevented". NO NO NO! How terrible is this. Terrible customer service. Do not go with this company. Do not!
I've been a customer of Bludomain since 2016 (this time around) and have kicked myself ever since. Everyone is right, the communication is non-existent and now, my site is gone- as in ITS BEEN ERASED, due to server issues. The problem was not communicated to their clients, instead they wait for you to notice on your own by losing business and wondering what the heck is going on. I have sent in numerous requests as to what the problem is and what to expect next. They have not responded once, only sent me a canned script of "being aware of the issue" with an apology. No solution. I am reporting them to the BBB and have written a request to sever all ties, including stopping any future billing. It's in writing, for whatever that's worth. To many (as I see here!) continuous billing seems to be a problem- even after sites are cancelled or dropped. I hope that's not the case here, we shall see. RUN FAR AWAY from this company.
I have had numerous issues with BluDomain over the years but typically they get resolved eventually. You have stay on top of them and baby sit them, I wouldn't host through them. Recently their RAID servers failed and according to them approx. over 1000 clients lost their websites and emails including mine. They gave me another template and I have to start all over, not to mention no emails for the past several days and lost. I would go with WordPress and stay clear of BluDomain. Not to mention I was never billed for a my renewal last time and my site was shut down. BluDomain is selective on what issues they respond with. This morning they told my emails have been restored, six hours later no emails and they will not respond to my email inquiry buy they will respond to Template inquiry. Bludomain responded with a minute of this review but not to my customer service questions, I guess its all priorities.
You know when you research a company, restaurant, hotel or other establishment and you read some bad reviews but decide to give it a shot anyway? Yeah don't do that with bludomain. Stay far far away from them. I've been trying to get someone to get back to me after numerous emails about the fact that they bill me every year for a service they don't provide for me (hosting) and they still ignore me. But it's ok, as someone who works from home in front of a computer most days I'll be really good at sending the same email to them every day, every hour, over and over and over again until I get a response. I'm sure they will come back with a few lies stating I wasn't a client or that I only sent 1 email, but that's sort of how bludomain works.
Useless. ZERO communication, have to chase and chase and chase and chase, get angry then possibly you might get a response. Its cheap for a reason.
I have been with Bludoamin for over 10 years. Last year I had multiple problems with my site being shut down. I paid my $100.00 hosting fee and then on three different occasions my site was shut down because I did not pay. Each time I had to provide bank information to confirm I had paid. After three times Bludomain apologized and said they would give me a free year of hosting. Fast forward to receiving my invoice for 2018 hosting..I have sent at least 6 e-mails concerning this issue. I have not received one response. I absolutely hate these companies that make it impossible to reach an actual human. I find this extremely poor customer service and I highly recommend you do not do business with this company. Bludomain is fine if you never have a problem but as soon as you do thet are no where to be found.
Why won't anyone from Blu Domain get in touch with me? I have been trying for months to ask about MY domain name that Go Daddy says YOU own! Please get back with me! I have been a faithful customer since 2008!!!
Lack of communication on their part.
Charging for things that are not provided.
Help getting site set up is not as helpful as they say.
For the price you pay it is not worth it.
Our sites are $100.00 (one-time fee) I'm sorry that you think that is not valuable. We simply don't charge for things that aren't provided. We have been running BluDomain for over 20 years. We simply wouldn't be in business if we were selling a product that our clients don't receive.
Do not use bludomain. Been with them for years. All of a sudden my domain name belongs to someone else and it takes you to some sort of chinese site. Their response to "help" me has been slow and no explanations were given.
THIS IS A COMPANY TO AVOID. I should have learned my lesson the first time they lost my website and all the data.
In July 2017, BluDomain deleted my website without saving any of my data due what they called was an admin error'. After being offered 3 years free hosting as compensation, I foolishly agreed to accept and stayed with them and rebuilt my site again from scratch.
Just one year later, they had a major crash, no backups and lost not only my site, but all of their client's sites as well. It took weeks to reach someone at BluDomain to find out what had happened. Then to add insult to injury, they just sent me an invoice to renew. This is a company to avoid. They are not contactable via phone, often don't respond to support requests via multiple email requests. Find yourself a reliable web hosting company. BluDomain is a disaster.
Aundrea at Bludomain has a serious attitude and is so unprofessional! They sent me a Paypal request for $100 after 7 years of not "subscribing" and when I asked for details she could not provide them! Just told me that if I wasn't "willing to pay" then maybe I should move on to a different company...well Aundrea...I am! Thanks for nothing!
Why is Bludomain so terrible in replying back to customers who need support. Aundrea is terrible about replying.
RUN, run FAR AWAY from ever using them! You will lose money, time, and business if you use them. They do not deliver what they promise and customer service takes DAYS to respond to simple things (like making your website live, for example - it took them 2 weeks to do this, even though they promise in 48hrs). I had an issue with the site I was being told I needed to take up with the manager, Aundrea, and she NEVER responded to emails except for once - to tell me that I didn't have an account with them. Which, I did. I sent my admin link back to her, showed her my page, explained the issues again, and never heard back. They don't give refunds. This is single handedly the WORST CUSTOMER SERVICE I have EVER experienced.
I had my own site with them for about 8 years, and it's been fine except for the fact it goes down every year when they forget to send me the bill for hosting, and the host expires... It turned really ugly recently, however, when I purchased another site for my daughter. It's been an absolute nightmare. GO ELSEWHERE, you are a hostage to these people and they just don't care about you. Not only did I purchase a website, I also paid for hosting through them again, and it took well over a month to go live due to their indifference, and not just that, they are down right rude. Aundrea is the person at the end of "info@" email. Unprofessional is an understatement. She is down right rude and will ignore your pleas for help for days, leaving you literally helpless. There is no phone number to call, and live chat will only channel you back to Aundrea via email which, like I said, is a dead end and a miserable experience. One reviewer gave them 2 stars because their websites are beautiful and easy to use. That is true, but the poor customer service more than cancels out their websites. A DEFINITE NO, I'd give them zero stars if that were an option.
p.s. Its been 3 days and Aundrea never responded to our CRITICAL ticket. Instead, on day 2 another support person, Wade, made the site live for us.
Do not use this service. They are extremely unprofessional, not easily reachable and do not put the needs of their clients as a top priority. There are many other hosting services that offer around the clock customer service. If any issues occur on a weekend you will be forced to wait until Monday or later for any resolution. Buyer beware.
I was with Bludomain for 9 years. Every single year I had major problems, from my website crashing to my domain expiring without notice to emails getting lost in their servers. They don't have a phone support option, so you are forced to submit support tickets which typically take 3-10 to get answered. They have a "live chat" option which is worthless, it's literally just a person saying "I'm so sorry for your trouble" to every single person who writes in. You can see a steady stream of Bludomain users who are having major problems. Now that I've switched hosting and website companies, I'm kicking myself for staying with them as long as I did.
I might have continued with BluDomain when it came time to renew, however they were offering very low rates for first time customers and not extending those rates to established costumers. A little miffed and with a quick search I found plenty of free templates, and hosting options equal to what bludomain offers. I might have stayed with them had they extended those rates. Now 3 years later, I haven't had a domain with them but they still send me invoices for hosting regularly. I have sent multiple emails that all get acknowledged with a "thank you we will update our records". The site, email server, and all contents are all gone but they still ask for money.
I have been using BluDomain for about 3 years. I created a basic photography website back in 2013. No issues or problems. I thought it was really easy to use and did the trick. Recently I decided to create an e-commerce site as I expanded my business. I purchased the retail site Colfax for $50. After going through the setup and trying to get the site to work, I gave up. It was not advertised. No big deal. I decided to switch over to GoDaddy's online store solution. Since I purchased my domain name from BluDomain I wanted to get it transferred over to my GoDaddy Account. I found out that my domain name was registered by GoDaddy but under BluDomain's GoDaddy account. The GD people told it was simple to just have BD transfer it to my GD account name. I read how to do it this on BD support page and paid $60 to have the domain and site transferred. I didn't want the actual site and files transferred since I was going to be starting from scratch. But I paid $60 and I received no other correspondence from BD. I had to create a support ticket to find out what was the status of my request on 10/27. On 10/28 someone finally contacted me. They asked for some information which I supplied to them. They needed details about by GD account which I supplied. After giving them my information, nothing has happened and they have not written back to me. I posted messages to them on 10/29, 11/2, 11/3, and 11/12. They even changed the status of my request to Completed or Finish around 11/1. By me writing back it changed to the status to Awaiting Reply. I even went online to their live chat and gave my support ticket # to the person on the chat. She thanked me and said someone would contact me right away. That was about 7-8 days ago. No response. As of 11/12 I am still waiting for my request, which I paid $60, to have my domain name transferred to my GD account. So I paid $50 for the retail site that was awful. And, I never even asked for a refund. And, another $60 to get my domain name transferred to my GD account. That is $110 I am out and nothing has been done about this nor has or will anyone from BD contact me. Here is support ticket thread so you can see I am not making this up: John Rizzuto
Posted On : 12 November 2016 11:32 am
I am still waiting for this to be completed. If you are not going to do this then refund my money.
Posted On : 03 November 2016 04:54 pm
Can someone please tell what is it going to take get my domain transferred to my GoDaddy Account?
Posted On : 02 November 2016 07:10 am
How is this ticket closed if my domain has not been transferred to my GoDaddy account listed below?
Posted On : 29 October 2016 09:12 am
Do you know how long this will take to get done? Thank you.
Posted On : 28 October 2016 03:19 pm
Email is: email@example.com
Account name: johnbrizzuto
Posted On : 28 October 2016 03:16 pm
What is your email on file & and your GoDaddy account.
Posted On : 28 October 2016 11:55 am
My site hosted by Blu is http://johnrizzutotravel.com/html/index.php?v=v1#!/HOME
I do not need the site and files transferred because I am creating a new site. I need the Domain name johnrizzutotravel.com transferred to my account at GoDaddy. Right now the domain name is at GoDaddy but under BluDomains GoDaddy account. My account name at GoDaddy is johnbrizzuto.
Posted On : 28 October 2016 11:15 am
I will need two things to transfer your website to your new hosting company:
1. The link you use to view your site by BLU.
2. I will need the following information from your NEW hosting company.
Thank you, once I receive this information it will take a full 24 hours to transfer your files. To avoid frustration please test the below information to make sure all of your information is correct. Delays happen when our programmers can't log in.
SETUP REQUIREMENTS FOR ALL OTHER NON-BLUDOMAIN SERVERS:
Please answer the following:
1. What version of PHP does your server have? (php4.xx or php5.xx)
2. What is your ftp host name or ip?
3. what is your ftp user name?
4. what is your ftp password?
5. what is your control panel url?**
6. what is your control panel username?
7. what is your control panel password?
8. what is your hosting company url?
Posted On : 28 October 2016 11:03 am
Hello, I sent you an invoice now.
Posted On : 28 October 2016 09:38 am
I sent this similiar last night but did not receive a confirmation message so I am not sure if it went through.
I would like to switch my domain to GoDaddy for hosting and it needs to be transferred to my Godaddy account. My account name is: johnbrizzuto
I understand there is a $60 charge to do this so please send me the paypal link to pay this.
Customer Questions & Answers
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No one steals domains. If you don't pay your domain name renewal fee, then the registrar takes your domain, email and website down. At day 26 your domain is available to the public auctions should anyone wish to buy it. Usually, this happens by domain name investors if they feel your domain name is worth buying to resell.
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I had an issue again with not getting response to my emails using the contact button on the website, so I went to the Facebook page, and actually posted a message on there- got a quick response that same day. Problem solved - not to my liking, but problem resolved. I will be looking for a new hosting site soon. If you would like any help with the DBD I would be happy to help- shoot me a message www.lauraleephotography.net
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