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Dear Aundrea H. You level of professionalism could use some serious work. You lost my business. Why? Because instead of admitting that you never send the invoices (yeah, it goes to paypal & guess what, has a date attached) EVERY YEAR since 2015 and after a week of noticing my website is down I still haven't received the hosting invoice. You only send the domain expiration invoice. How difficult is it to send 2 invoices?! YOUR JOB ISN'T HARD. Arguing with customers because you're too chicken $#*! to own up to a mistake---is pathetic and very poor customer service. I asked for a supervisor--in hopes of salvaging the relationship, but NO--she says SHE OWNS THE COMPANY. You have lost my business to squarespace & now, at least I don't have the headache every year of begging you for invoices so I can pay YOU and then having you blame me for not receiving them, claiming you sent them 3 months ago. What a $#*!ing joke. I call this customer dis-service. We'll see how long you stay in business.
Diane B.'s review of Blu Domain earned 3 Very Helpful votes
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I realize I will only be echoing the other 140 horrible reviews for this company, but anyone who...
I had been with bludomain for many, many years without issue. I thought the templates were great...
Diane,
Very sorry you feel this way. We invoice almost 2 months out. You asked for another invoice on August 4th in which it was sent by PayPal this is the receipt from PayPal that shows me that the receipt was sent from them.
Last night and today you are stating that we never send invoices. I did send you this last night to show that it had been sent with an alternative to pay the fee so that we could take care of this quickly.
I'm not sure why they aren't reaching your inbox, it can happen (spam, being rejected etc) but I have given you many alternatives including self-paying via PayPal and/or updating your email address to another that we can try.
Begin forwarded message:
From: "service@paypal.com" <service@paypal.com>
Subject: You've sent a money request
Date: August 4,2018 at 7:56:12 PM MDT
To: Aundrea Hasselbach <sales@bludomain.com>
Hello, BluDomain
You requested $20.00 USDfrom Diane Underhill
YOUR NOTE TO Diane Underhill:
Michaelmotorcyclesalon. Com domain
Payment request details
Transaction ID: U-38G41472F93172918 August 4,2018
Amount requested $20.00 USD