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Christina B.

Contributor Level

Total Points
82

1 Review by Christina

  • Blu Domain

10/14/18

I used to host and use templates with Bludomain. I had a hard time with their templates and customer service was so unhelpful. I canceled with Bludomain in 2015 but they billed me for hosting in 2016 and I emailed them to stop billing me as I do not host with them anymore. In 2017 they billed me again and I paid it by mistake. I was sleep deprived from having a 1 month old and Bludomain took advantage of that. They billed me again hoping to get paid for services they do not even provide. When I realized the following August, I emailed them and opened up tickets but they were ignored 3 times totally deleted off the website.

I opened up a new ticket a few weeks later and received this response:
Christina,
If you don't host with us - you would always need to tell us that at the time of your invoice. We have no way of knowing you dont host with us if that is not said at the time of billing. I don't show any invoices going out this year. If you pay it on your end then we can't be accountable for that. Very sorry.
Sincerely,
Aundrea

Why is it my responsibility 2 years in a row to tell them how to do their job? They invoiced me for a second year in a row after I already told them in 2016 to stop billing me when I do not host with them- I canceled in 2015. They seem to feel that it is ok to bill me for a service they do not provide and then tell me it's my fault for paying it. They billed me for a second year in a row for services they DO NOT PROVIDE.

Christina Has Earned 2 Votes

Christina B.'s review of Blu Domain earned 2 Very Helpful votes

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