Lee G.’s Reviews of Blu Domain & more

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“Poor customer service, unreliable servers.”

6/22/18

I have had numerous issues with BluDomain over the years but typically they get resolved eventually. You have stay on top of them and baby sit them, I wouldn't host through them. Recently their RAID servers failed and according to them approx. Over 1000 clients lost their websites and emails including mine. They gave me another template and I have to start all over, not to mention no emails for the past several days and lost. I would go with WordPress and stay clear of BluDomain. Not to mention I was never billed for a my renewal last time and my site was shut down. BluDomain is selective on what issues they respond with. This morning they told my emails have been restored, six hours later no emails and they will not respond to my email inquiry buy they will respond to Template inquiry. Bludomain responded with a minute of this review but not to my customer service questions, I guess its all priorities.

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Aundrea H. – Blu Domain Rep Over a year old

Lee, when a catastrophe - server issue happens it's extremely frustrating. Your comments are extremely insulting and most everything you have stated is 100% untrue. We have worked on this issue with urgency. This has never happened to us in 15 years but once. It is not over 100,000 clients and no one from BluDomain told you this. This situation requires sensitivity and patience. We haven't missed a beat - our clients are our first priority.