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First of all my name is Carlo, not Carlos.
What you are telling me "I would highly recommend you take the option of putting up a gallery, an about us page, a homepage and a contact page which should take no longer than one hour" is not possible because my admin log in link is giving me a totally white page and nothing else leaving no way to do anything.
I asked for a refund of the money that i sent you for the hosting immediately, because my site was down due your site crash days before the payment was made. At the time of my payment to renew my hosting with you I didn't knew that, until some clients told me. Still till now I don't have anything to work on my site as I just explain you. I demand also the refund of the cost of the template that I payd for and I don't have anymore. Since before the 26 of June (day that I made the payment) I have no site, I have no hosting, I have no way to rebuild my site, you lost all my emails and worst of all you lost all my clients proofing galleries that is a huge lost of income for me. Aren't those enough reasons to demand my money back and perhaps ask for much much more if you are keeping holding me back? Since you haven't delivered any service but in contrary you lost everything that belongs to me I have all the legal rights to demand my money back. My patient will be over if my demands will not be satisfied before Friday 20 of July.
Carlo Raciti
Aundrea H, telling your clients that they are making a ridiculous statement is like calling them ridiculous. That's the level of your professionalism. And this is your answer to a client who has paid you for 10 years, purchasing several templates and expensive hosting. Just like your lack of professionalism on your FB page where the admin simply deletes any negative comments. What sort of company announces via their social media channels that they simply don't read their clients' comments because they're negative? But of course you also deleted your own comments because clearly you recognised that it was ridiculous to say something like that in the first place. So who is ridiculous now? The bottom line is that my site has been down for more than two weeks, I'm waiting on a refund for hosting, my clients lost all of their proofing galleries, I have to spend weeks to create a brand new site and all my clients are asking me what sort of site do I have. So, if all this doesn't sound to you like it has ruined a photographer's reputation, what would be your definition? But it's probably better you don't answer that because clearly you're not qualified to do so. You should maybe choose another line of work, because that is not how a company communicates with its clients. But of course you're thinking that due to the complications of a lawsuit, most people won't take that course. Well, I hope that there will be a class action at some point soon. Not only has it affected me, but it has also affected my clients. Who is going to pay me for the weeks of work to upload all of the content on my site and what about all the emails I've lost?
Carlo Raciti www.carloraciti.com (which, of course, is down)
bludomain.com you are totally unprofessional. My site doesn't work anymore and you lost all my data and photos. You have ruined years of work of thousands of photographers who have been supporting you, as I do, for years. Better to be ready to face thousands lawsuits
Carlo, we had a catastrophic server failure, one server we have over 100. In 20 years this has never happened. Photos are not lost as we have been told they are still recoverable. We haven't ruined photographers, that's a ridiculous statement. It's a website, yes devastating and heartbreaking but it doesn't ruin photographers.
Carlo R.'s review of Blu Domain earned 2 Very Helpful votes
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I realize I will only be echoing the other 140 horrible reviews for this company, but anyone who...
I had been with bludomain for many, many years without issue. I thought the templates were great...
Carlos, what I meant by ridiculous is that no one can ruin you as a photographer, correct? We stated very clearly on Facebook that we would be only answering tickets at the noted emailed address to create a efficiency, organization. We were dealing with a server failure - a catastrophic event to us and our clients. We didn't answer any comments as noted positive or negative. We were instructed by our legal team to operate in such a manner which worked tremendously for us in treating this situation with urgency and organization. We had 98% of our clients up within one day Carlos, I"m sorry that you are still down. I hope you get back up soon, we had given options within minutes of the server failure. We are very satisfied with our performance. I would highly recommend you take the option of putting up a gallery, an about us page, a homepage and a contact page which should take no longer than one hour. This will create an online presence as you slowly add things.