Bloomex

Ordered flowers for mothers day... delivered 2 days late with half the order,, was given only a 15$ credit... ordered again and flower bouquet could not be delivered as ordered due to "low stock"... HORRIBLE COMPANY STICK WITH LOCAL FLOWER SHOPS!

I ordered a "White Blooming Planter Basket" for my Mother, expecting she would receive a basket overflowing with beautiful white blooms per the picture. The basket shown was elegant with a lovely handle and would look great both indoors and out. However, the basket that arrived, was appalling. Not only were the plants sparse, damaged, and in some cases, nearly dying, but there we NO BLOOMS. Not one single flower in the entire basket. The basket, itself, was also heavily damaged, with scratches, and colour peeling, and broken weaves. The product looked like it was dragged out of a "free if you want to save me" pile at the local nursery. It's absolute trash for nearly $80 and the only compensation offered to me was a $20 credit, which is ridiculous considering they already issue a $20 gift certificate with every order. Their reasoning was that their substitution policy allows them to replace plants with something similar of a greater value and substitute colours as needed. None of this was true for what I received. There's no way these plants were of greater value, and there were no blooms of any colour whatsoever. I will NEVER order from Bloomex again. Absolutely shameful business practices.

I ordered flowers for a special occasion, but unfortunately, this business failed to delivery as promised in the accepted and payble order. I agrred to change ETA to a day before. They changed the day and promised to notify with any changes. Than they changed color of the flower. So when the flower finally arrived, they were the wrong color- not even close to what I had originaly ordered. Bloomex coompletely ruined my plans.
If you are looking for reliability and attention to detail, I would recommend looking elsewhere. Very disapointed with the lack of communication and service.

I tried to order 2 festive baskets for 2 separate clients at the same corporate address. After paying online, the website did not provide me with an option to specify who gets each gift. While trying to sort this out on the phone with Bloomex staff incapable to resolve the situation the website sent the order to some random address they had on file from my last year's order. After spending hours on the phone with incompetent staff the matter was not resolved and I was unable to cancel the order to avoid any business embarrassment. Stay away from Bloomex!. Keep safe from embarrassment.

Don't use this service. I didn't read reviews first. Sent a plant basket for Christmas. So embarrassed. Poinsettia was dying and plants just crammed into basket. I contacted customer service and not a good response from them. Altered my good review sent right after ordering and my bad review was rejected? Never again. Deal direct with a florist

Birthday flowers ordered but not delivered. Tracking stopped day of delivery. Bloomex will NOT offer a refund as it is "beyond their control" but does offer an instore credit on next purchase of $20 (original order was $98). The end.

I ordered the bouquet with a teddy bear, chocolates and a card and a balloon via site florist.ca, 3 weeks in advance cause the date of the delivery was super important and they delivered nothing! They were fast on charging my card almost 100 cad but play dead when I was asking for an update. Chat support disappeared after their employee took my info and told me to wait a minute. After that chat was unavailable. On e-mail support they ask for a order number and while I give them the number provided on the website, they don't have it and keep asking the same thing counting probably on me giving up. Very disappointing, I'm sorry I haven't read the reviews beforehand

IF I could rate this florist ZERO stars I would.
I ordered a SUPERSIZE Christmas dreams centerpiece for a dear friend for her Christmas table. It was to be mostly green branches with a center candle - NO carnations. It was to be delivered on 24 Dec 24.
The delivery went out days early and had already been in transit. The item was NOTHING as I had ordered - was not much bigger than the palm of a hand with mostly dead sprigs, one decimated pine cone and red carnations. I have photos attached.
NO customer service - NO Tracking as promised until I phoned and NO refund - except a partial credit ordered for future order for a business that I will NEVER EVER support again - SHAME ON YOU!

I recently ordered a sunflower basket for my mother, as my uncle passed away. They are her favorite flower. What was delivered was a far cry from what I ordered. Not even a liner in the basket so the hot mess could be watered. Spent $90. Not one sunflower. Tried emailing (*******@bloomex)right away, no answer. I tried again next day(with pics) ignored again. I tried live chat. Was offered a $20 in store credit. Not good enough. I was then told by Paro that a manager would be in touch. That was days ago. I will NEVER use this company again. BIG thumbs down. Pics of what I ordered, versus what I received included.

If I could give -5 I would. I have ordered flowers for my brothers wedding - paid about 200 cad maybe more in fact - what I got was pathetic - plus there were 0 lilies - obviously they were advertised answer was well it's as per our policy. Stay away from them - they are scam and plus chocolates never arrived

If I could give zero stars I would, stay away from this company, order white peace lilies due to death in family, yellow was delivered…was sent an email that they were substituting yellow at 8:27 and then 5 min later it was out for delivery, literally zero chance to change. After 4 phone called (3 hung up on without saying anything) I was offered a basket or new set of flowers….this is after the fact of the funeral and not acceptable…was not looking for refund, resend or anything else…refused them…why ask for phone number if you don't call….terrible and useless company…do not order from them.

I had ordered sunflowers for my best friend's birthday, but they sent me a message the day before the birthday that their policy allows for replacement flowers if necessary.
The flowers were arranged with the regrettable 6 small roses, one of which was already in bad shape.
I ordered the mega size, but my best friend got the small standard as it looks.
I paid around 50 euros for the large sunflowers, but I received small and mini roses
I will not be sending anything from this pathetic company again.
P.S. I do not need any discounts on future purchases from this pathetic company

Terrible service, purchased 20 tulips, all arrived wilted, torn leaves, broken stems, or a combination of the above. Was told they simply look like this because they are farm fresh, so they would require 2 days of water. I'm not sure anyone over there actually knows how to care for flowers when you read a comment like that. Paid $84, was offered $50 credit after I sent them more pictures after 24 hours, of all flowers being dead and wilted. Refused to offer fair compensation. Horrible company.

Important flowers didn't arrive until days after promised date. DO NOT believe this company or their advertising. I called their support and got brushed off and advise you to avoid Bloomex at all costs!

Never looks anything like the photo. Cheap filler flowers are always in place of what they portray. Very thinned out and terrible color scheme, nothing like what they advertise. Just see for yourself. I ordered the "deluxe" size. Photos don't lie. To make it worse, they didn't include a vase.

So here's the question. Do you ignore social media reviews because it's just a bunch of cranky people or, do you check out if there are cranky people who reviewed a company you want to give money to?
In the case of Bloomex, read first. Every comment I found - after the fact - echoed my experience. Promised delivery. Didn't respond to calls. Ignored me on live chat. Didn't even respond to an email despite sending an automatic response saying "we'll get back to you within 24 hours". Oh and when the flowers do arrive they're squashed and not as described.
Buyer beware right? But guys, if you live in a different city than your 93 year old mother and you want to do something nice for her, do your homework. And no, I do not recommend Bloomex Canada.

Celebrated my 80 th birthday, got a bouquet from distant friend.
Could tell that carnations and roses where already dropping.
Although other flowers looked fresh. Conclusion fresh flowers where put in with
Old ones. Bloomex responded that after 24 hours delivery their not responsible.

The first order was a mistake only 4 Rose's were sent. However Bloomex made it right and delivered a fuller 18 Rose's bouquet in a glass vase with a beautiful card and two packages ot Belgium Truffles. My sister who is in the stages of dying said the Rose's smell "heavenly"! They were gorgeous and they made my sister's day. Thank you Bloomex, I highly recommend Bloomex. The customer care is outstanding. Many thanks, Jennie Thomas Shepard

My husband recently received a Bloomex gift basket (GTA) ordered by his sister in England. It was beautifully wrapped and delivered to our door in a sealed box. The assortment of goodies is awesome! We were so impressed that we ordered a similar gift basket for a helpful neighbour. Communication from placing the order to delivery was excellent. Highly recommend!