Birchbox

I have been subscribing to Birchbox for over a year and I am just done with it. It was fine, fun a getting the box each month but now I do not want to get it anymore. It is absolutely impossible to cancel your subscription. If you call customer service, you get an automated response telling you you must go on the website and " send a note", which I have done, with no response. There are also very difficult to find instructions on how to cancel on the web site, but that also proven unsuccessful for me. So now I'm just mad and would never recommend it to anyone again. If they had just made it easy to cancel I would have encouraged people to try it, as I wasn't really unhappy with it, it had just run its course for me.

Birchbox was great five years ago. It is horrible now. The samples are very small and do not align well with personal profiles. Customer service is practically invisible. I canceled my subscription over a month ago, deleted my payment method two weeks ago, and this morning I receive an email from Birchbox telling me my box is on the way; they provided a tracking number. I am so angry right now. If they take money out of my account, so help me, I will escalate this legally. They think they can pull this bullsh** with customers, they are dead wrong. I come from a family of lawyers, so they need to be very careful. Disgusting the way these people do business.

**Disclaimer** I have no idea about the quality of their service. I ordered a giftbox for my girlfriend for Christmas and we won't be receiving the 1st one for another week yet.

If you put your email address into their website, expect to get endless marketing emails, Every. Single. Day. It's impossible to unsubscribe. Their unsubscribe mechanism on their website doesn't work and they are unresponsive to emails. They are either lack the technical expertise to fix their site or simply don't care to stop spamming me. This represents a lack of respect and professionalism. If you have *any* other options, I'd go with those.

Birchbox does a good job sending incentives to people (points that can go towards purchases) for reviews on the samples that they receive. This makes reviewing totally worth it and the site has so many reviews you really feel like you can get a better sense of most of their products. Anything you receive in your Bircbox you can buy through the website.

The site is easy to use, simple, not too flashy, and they keep it clean. Customer support is awesome. Anytime I received something broken, they send a new box immediately.

I've come to find the experience rewarding and has exposed me to new products and brands that I wouldn't normally find.

So, I have had three encounters with bb discovery specialists. One time my sample arrived damaged, the second time I needed to return an ineffective product and the third time an item I ordered from the bb shop arrived damaged. Every single time the birchbox discovery specialists ( customer service reps) Responded quickly, professionally and resolved my issue. They replaced the damaged sample, refunded my money in exchange for the ineffective product and lastly, sent a replacement for the danaged full size product from the shop. They are such a great company and I am very grateful for the caliber of service they provide.

Just received my first birchbox and I definitely wouldn't pay £12.95 again, cancelling right away! Really not worth it. I mean I didn't expect full sizes even, but these samples really are poor and are found in magazines. Also all the possible items you can get displayed on their website for the September box, I got two of them only and the rest aren't even featured in their September pictures! Oh and this is a minor issue but the box really stinks!

Tried to get my own product sample choice and it wasn't available. Got the email that my box samples were available to look at online. Nothing in it matches my beauty profile. What's the point of filling that out if they are just going to ignore it and throw in samples I'll never use. First box has been in transit for 7 days and was supposed to arrive today and they changed the estimated arrival another week. I can get packages directly from China faster than that. Canceled the subscription.

Must have gone out of business. Take new business and money but won't answer emails or continue to send your products. Horrible business. Would give. 0 but had to give a 1.

Terrible customer service. Always looking to defer the blame.
Brought a deal through Wowcher, they couldn't process my details. When they finally did process my details (after many emails of "its not our fault" ). They took the Wowcher code but still proceeded to charge the monthly fee. Which of course they would not refund. Just terrible chirpy emails about how it is mine and/or Wowchers fault.
The products are ok, in a box of 5, there's usually two that are of good quality. All in all its just not worth it.