Birchbox

I overall enjoyed the products, but seemed to consistently have problems getting their site to work for me when I tried to change selections for items in the box. Then when my credit card expired and I attempted to update, their system wouldn't accept my new card. I subscribe to a number of online subscriptions and only theirs gave me problems. After going back and forth with them several times, I finally just cancelled my subscription. So now I will be sending my business to other beauty product sites.

Birchbox overcharged me for my monthly subscription and charged me additional shipping, causing an overdraft at my bank. While they were "terribly sorry" Birchbox took absolutely no responsibility for their error. I had to cancel my subscription in order to get a refund for the product overcharge and additional shipping charge (which they refunded) and the bank fee (which they did not.) Birchbox expects it's customers to eat the financial repercussions of It's staff errors. Just another greedy company out to a screw It's subscribers out of every last dollar. Sad.

I thought i had an issue with them... it was on my end... i contacted customer support they contacted me back within the hour. I started my subscription with them in August, my boxes have been coming around the same time every month for the exception of this month which is a couple days late. But rather later than never. Ive been loving the samples. There have been maybe one to two that i didnt like. I just give them to friends. All in all Ive been extremely please with them and recommend.

Their customer service is decent. I would say I have a very pleasant experience 4 out of 5 times I contact customer service. The rest of the time it's sort of frustrating. So that's where the minus one star comes from. Their responses are pretty quick (maybe around one day).

On the plus sides, their website is very easy to navigate. The website doesn't load well on mobile devices, so that was another check on the not too awesome list of things...

Their free shipping is awesome, if you order anything from that month's shop, you get free shipping on your entire order. If there's nothing I want I usually will just throw the cheapest free shipping item I can into my cart. Their shipping does take a while to get to Hawaii, but I can ignore that when I consider the shipping is free!

I've been a subscriber to Birchbox since almost the beginning, most recently as an annual subscriber. I've even gifted subscriptions to others over the years. Early on, the samples were large travel sizes, with the ability to get 4 or 5 uses out of them and really try them. Most boxes had one great item (either a very large size or perhaps a beauty tool) and you received incentives for reviewing the products on their site.

The incentives were discontinued, then the great items started to diminish and now have stopped, and now all you get is a box with a handful of single use samples the likes of which the beauty stores give you for free to try an item.

Expressed my displeasure and got a tone deaf response that condescendingly explained that not everyone likes everything in every box. Guess they don't appreciate my years of support so I've canceled my subscription and signed up with a competitor.

Right away I'll tell you if you only email them once, and wait a few days, their customer service is stellar! But since they got rid of the points, so disappointed in how they handled it. By email with a 1 month warning and cut all points. I was an Ace member for a couple years and left because not only points, but the samples are so tiny it's not worth 10 bucks without points. They could've at least brought it down to half and it would have been ok. Because think if you ran this business, you would loose on so much money giving away that much and I understand but to do it so crap and unprofessional and take away ALL rewards? It's suicide to their business unless they give out at least 1 full suze. Look at the UK. Their birchbox's are amazing! They get at least 1 full size sometimes more. I canceled of course lol

Bought Birchbox and got a pretty box with some samples that I felt were overpriced. I signed up at the time because there was a promotion going on that advertised a "free box". When I signed up I had to pay and the promotion stated after 14 days a credit for $10 would be issued. After the 2 weeks passed and I received my box I went to redeem my credit. There were no longer directions available on how to submit for the credit. I set up a phone call with a "specialist" which angered me as there was only 1 time slot available. The day they were to call the call was late and I missed the call to learn I could only rescheduled a phone call or email them. Turns out they continued to be difficult to work with and basically told me they didn't know anything about it and tough luck. I have asked them to cancel my subscription immediately via email and hope to just be done with this worthless company. Save your time, money, and the headache and avoid Birchbox!

I noticed that my debit card had been fraudulently used to make online purchases online across the US. Luckily I discovered it the day it happened and was able to contact 2 of the 3 merchants and get the false orders cancelled and my money refunded to me at 2 of the 3 merchants. However, the third one, made with Birchbox I am still waiting to even talk to someone! I was only able to send an e-mail in which they sent back an auto reply stating i would hear back with them in 48 hours. Even after the 48 hours, I did finally receive an email back, no phone call, very basic and telling me to contact my bank. It's not my banks fault that Birchbox's customer service is so lacking that I'm sure in the meantime, this over $100 purchase order was sent out to the fraudster! Never used their products, never will, and good luck to anyone who has a problem and needs to deal with customer service. Apparently they don't Tammy matter very seriously. Good luck.

Hubby ordered my 1st box and subscription. Birchbox enclosed a list of goodies they put in the box. Except, not all the goodies on the list were in the box.

Web site makes is impossible to chat or contact anyone on missing products from their list. No way to say, Hey, thank you, can I get them all, we are after all paying for this experience.

If you try any research for questions of how to get missing products, they give you (paying customer) no ability to question missing products, unless it's under the "special extra order" with which their reply on a rote answer line is, the assumption of you not having the money available.

So, if you're missing a product listed on their cute little card that accompanies they box, know you've paid for what they WANT to send you.

HMCK

I have tried several times to ORDER Birchbox for an out of state friend's year long birthday gift. I have tried several times and got a number, etc. Next day the order
'disappeared' and Birchbox had no history of the order. My bank account is over 40 years and definitely has money. I have been typing since 1974. And I am not senile. I had to make an appointment for help! AND then I decided to do some research... WOW what an eye opener! My dear girly BFF will get another present!

These people suck at life, business and communication. They owe me 2 boxes and a bunch of credits. Email is shut down and they don't reply on Instagram. What a disgrace!

Birchbox is a great way to try out new products without paying full price for them. If you find something you like, you can virtually get it for free using the points system. If you fill out product reviews you can earn points to go toward any product that you choose. All of the products that come in your monthly box are available in full size in the Birchbox store. If you'd like to try Birchbox today click the link below.
https://www.birchbox.com/invite/9z2jh

Accidentally made the wrong purchase and immediately tried to cancel when I saw the error on the confirmation email. Apparently, Birchbox can process orders on the weekend, but can't cancel them. I emailed at 6:30 PM on a Friday, less than 5 minutes after the order, but their specialist said they couldn't guarantee anything would be cancelled because it was the weekend. Well, Monday at 8 pm, three days later, I got a confirmaton the product I didn't want has shipped. Yay!... not. No thanks. Done with birchbox and regretting my full year subscription. Go with Ipsy or any other company for product samples.