Susan B.

I have been subscribing to Birchbox for over a year and I am just done with it. It was fine, fun a getting the box each month but now I do not want to get it anymore. It is absolutely impossible to cancel your subscription. If you call customer service, you get an automated response telling you you must go on the website and " send a note", which I have done, with no response. There are also very difficult to find instructions on how to cancel on the web site, but that also proven unsuccessful for me. So now I'm just mad and would never recommend it to anyone again. If they had just made it easy to cancel I would have encouraged people to try it, as I wasn't really unhappy with it, it had just run its course for me.