Best Buy

I have had one of the worst experiences in dealing with any company ever! We purchased a security system. It didn't work from the start and I spent many hours on the phone trying to get it fixed. Talked to many, many people. Finally, John from install (3rd party)who originally installed it was supposed to come out from 8-12 on Friday. He never showed... again, despite getting confirmations day before from Best Buy. This is after a month of frustration and this was our last attempt. I think most of the problem was with the 3rd party installation company that they contract with Best Buy. It was a terrible experience. Best Buy and Install does not communicate... and install is the worst! We are requesting our money back! Horrible experience!

I have purchased TVs from them twice only to have them be damaged when they were taken out of the box. My mom bought us a camcorder combo that included an SD card and a travel case at Christmas time. The items were shipped to the store nearest us. I got the text alert saying items could be picked up. Waited through the horrendous holiday lines only to find the SD card and case had arrived but not the camcorder. Huh?! We had to wait 11 more days to recieve the camcorder. I think the local store sold ours and then made us wait til they had another shipped but I do not have any proof.

I was always a big fan of Best Buy. You can get some good deals, but you can also pay out of the butt for somethings. Recently, there's been a bunch of things being released for the holidays. Their website specified a max number of units on several of the items I was interested in. I have kids of my own and a few nieces and nephews I wanted to buy for. I purchased the max allowable on I believe 2 items. Order went through fine, but then I got an email stating my order had been cancelled due to quantity restrictions. Why list an amount on the site if you're just going to change it on a whim? I couldn't even place a new order for a lesser amount because they were on back order. Really frustrating and really disappointing. I'll go give amazon my business.

Best Buy the one in Clearwater off Rte 19. I went into the store and the sign at the entrance stated minimum staff sue to Covid. This covid is just about covered but never the less they had minimum staff. The staff was certainly busy taking care of the things they were told or had to do that day. Certainly not helping customers. One staffer was busy talking to I presume a manager but no problem he didn't stop to help anyone. All other staffers were busy doing their own thing. One staffer I asked for help pointed me in a directions as to where I could look. God forbid he leave what he was doing to show me or assist. Other customers were walking around looking for help as well. When it says minimal staff apparently they mean minimal help as well.

I purchased a new monitor for my computer online because it is an inconvenience for me to go to their closest store. My monitor arrived 3 or 4 days after it was supposed to be delivered. I was in process of moving, so this evening when I went to set my computer up with the new monitor, I cannot connect my monitor to the computer because it is missing a cable. Included with the monitor was hdmi to hdmi cable, but I have an older 600 Series Dell desktop which requires d-sub to RGB cable which was not supplied. So online I contacted customer support and got into a chat. All they could tell me was I could send it back for free to do an exchange or refund, or take it to the nearest store. I don't want to do that as either one is a major inconvenience to me. Then the customer service person says they cannot send me a cable. So that means now I have to take time off from work to go to the nearest store to get the freaking cable.

Best Buy gave me notice of delay on the day the computer was scheduled for delivery. They then rescheduled the delivery up to TWO weeks later, without giving me an option to cancel. They have repeatedly refused to cancel the order, even though it still has not shipped. After two attempts to cancel by chat, I was later told on their 800 number that they didn't even have the computer in stock. So, the original delivery date shown on the website was never going to happen to begin with. I was told the only way they can cancel is if I had called them within 30 minutes after making the initial order. Wouldn't you think they should tell me within 30 minutes that it wasn't even in stock? Keep this in mind if you're thinking about ordering from them. Zero responsibility shown in trying to correct. It makes me think they're offering quick shipping on the website to bait you in, then locking you into waiting an excessive amount of time, with no ability to cancel.

They miss all the appointments. The scheduling department doesn't even communicate the appointment to customers. I was sitting home waiting for nothing several times until I contacted the service company directly and Best Buy was still trying to schedule a service that the subcontracted company had already completed - pathetic. Now I have been waiting for nothing AGAIN 3 times for my second and last installation booked with Best Buy. Employees at the store are even worse. Inpolite and unhelpful

We were in the store trying to shop for several electronics items, trying to read boxes and digest information so that we could make intelligent buying decisions. But were confronted and chased by several folks trying to sell us solar panels. This is the absolutely last thing we need. We don't want solar panels, and left the store without getting the things we do need. Harassed customers will leave and never return - I can't understand why they allow this. Even if they sell a few solar panels, they need to balance this against the profit loss from other items that customers might have bought if they had stayed.

Best Buy has gone down hill! I went to the store to buy a TV and put on a waiting list hit the next associate available and ended up leaving! Also tried to call yo place another order and ended up hanging up after trying to get someone on the phone! I will go elsewhere to do my shopping

I ordered a Samsung 55" TV from their website 21 days ago. My card was charged appropriately 2 days later.
Delivery was scheduled BY BEST BUY and I received email and text confirmations.
No one showed up and I was not contacted.
I have tried to call several times and I am hung up on when calling Best Buy@ *******289
The last call, I was told a supervisor will not come to the phone to speak to me because the address in their system is wrong. -- Even though online it is correct.
Best Buy has the WORST customer service. I have to now contact my credit card company to decline the charges because I have been charged but have NO TV!
Terrible experience. My advise -- do not buy from Best Buy even if they have a low price. It's not worth it. I am very sad!

Best Buy covers their real feedbacks!

*****If you want to see the thousands of negative feedback that Best Buy have, go to ***Trust Pilot Reviews***.

No reps, no supervisors will take account for their problems that this big chain store has. You will never see your money again! I went throug 24 people from reps, to supervisors, to waiting on hold for along time to get hung up on a few times, to finally getting an email stating I will not get a refund even though it was an employee of Best Buy who wrote my address wrong for my item to be delivered. They will blame UPS and also you for what went wrong. I will never ever ever shop at this place again, and I will make sure I will let my family and friends know as well.

I will never see $4,000 worth of items I've ordered that I needed. As they closed the investigation when I asked months ago to fix the problem to be escalated. Nothing was done.

As a geek squad member we were happy to know that there was in home repair when our TV went out. Until our appointment was canceled 3 times! Went into our local store trying to get help but they wouldn't even talk to us about it... only through the 1-800#. Getting our new TV from Costco at a better price with free add ons.