I have purchased TVs from them twice only to have them be damaged when they were taken out of the box. My mom bought us a camcorder combo that included an SD card and a travel case at Christmas time. The items were shipped to the store nearest us. I got the text alert saying items could be picked up. Waited through the horrendous holiday lines only to find the SD card and case had arrived but not the camcorder. Huh?! We had to wait 11 more days to recieve the camcorder. I think the local store sold ours and then made us wait til they had another shipped but I do not have any proof.