The TV worked for nearly 3 years after the repair. Suddenly, wavy horizontal lines, I contacted Visio for guidance. They request some screen prints to evaluate the issue. There eventual response was that it was not cost effective to repair the set. To h. L with Visio, I replaced it with a Samsung. Bottom line, given today's technology, a device like this should not be too expensive to repair at nearly 5 years of age.
“I purchased a Visio 50 inch TV (E500i-A0) on 12/01/13”
• Previous review
I purchased a Visio 50 inch TV (E500i-A0) on 12/01/13. I also purchased a two year service agreement. On Christmas day 2014, the unit began cycling on and off. It will stay on for as long as an hour but usually only will stay on for 2 to 10 minutes. I called Sam's that morning. A very helpful technician named Angle led me through Visio's troubleshooting steps which did not help. He gave me the telephone number of their service provider "Square Trade". Since it was a holiday, they were not open. I called them on Friday, 12/26. While opening a claim, I was informed that they were not the party responsible for servicing my TV as they had taken over the service in March of 2014. They referred me Auserion. I opened a claim with them and was given a claim number and told that a third company "Service Center Team Inc" would be contacting me on Monday the 29th. (That's 4 days without a TV). As of 5 PM on Monday, I had not received a phone call from them. I placed a call to Auserion's Sam's Club Line. The agent told me that Service Center Team had called an left me a voice mail. NOT TRUE, as my VOIP provider keeps a detailed log of voice mails received, as does my cell phone provider. I was also informed that the Service Number that I was given was not valid. The agent provided me with a new number. This after I had tried checking on my ticket at SC Solution Center.com as instructed in Auserion's telephone greeting. I was told to check for the new number at "RMAlookup.com" Each time that I talked with an agent, I explained that the TV needed to be fixed by January 2 for important personal reasons.
Bottom Line, I have been 6 days without the constant use of the TV. Oh yes I can get from 2 to 60 minutes before the system either recycles itself, or quits entirely. All of this has led me to the following conclusions:
1. Don't By Visio Products
2. Don't By large ticket items at Sam's Club as their service providers are extremely poor.
I am seriously considering not renewing my Sam's Club membership as there is also a Costco in town.