Ordered brake calipers for my car front and rear. Had appointment set for my mechanic for 2 weeks. Get the parts they went to put them on. They did not fit. I triple checked with them and they still sent the wrong parts. Now I can't get a hold of anybody for the last 3 days. I've been calling on their website trying to do the instant chat emailed emails won't go through. It's like no way on the planet. You can get a hold of these people and I'm going to end up being stuck with very expensive parts that I cannot use that need to be returned and refunded. Very frustrating... I mean seriously. Frustrating
I was lied to and told an indoor storage bag could be used outdoors. I have been trying to contact them for over 3 weeks for info on my warranty and I keep getting the same email. The phone number is not real and they claim they have a live 24/hr chat that is none existent when you try to find it and use it on the website
DO NOT ORDER ANYTHING FROM HERE!
They will never send you the item and steal your money. They have not refunded nor sent my item for $313.50
This place is a total sham. I bought seat covers here because they had a shipping date of 2 weeks. 1 month later, still no seat covers. I have attempted 4 emails. I have used every possible modality of contact. Email - called and tried BOTH options one and two. I have tried the text, to which no response has been given. And the link for instant chat on the website doesn't work or exist. I want a refund and I want to never deal with this company again. When asked for a refund, I got an auto email saying they "needed to make sure my item hasn't shipped yet" (yeah right) and now it's on hold. I have only ever recieved auto emails from them.
My order number is ******* … please send refund. This is cruel
Bought a so called complete front disc brake conversion kit for a Chevelle. Due to unexpected health reasons I did not get it installed for a few months. The kit was sold with braided stainless steel brake lines and the receipt stated it as well. When I opened it a few months later it had flimsy rubber ones. An email was sent and the reply I got was "it's past the 30 day return policy and it's too late to do anything" I replied that I was not looking for a return, just parts I paid for and did not receive. Again I received an email back basically saying sorry we couldn't help you. The funny part is they claim to" leave no stone unturned to help the customer". Don't waste your money on this lying company.
This is the worst company I have ever bought anything from. They will not refund you your money for a poor quality product that breaks the first time you use it. Customer service is horrible at timely responses, they do not want to take any responsibility for horrible products so they pawn it off on the manufacturer to send you another junk item. Never in my life have I not been able to return a product like this. No wonder why people choose Amazon over horrible places like this. Shop elsewhere, make sure it's s reputable place, this one isn't and should be put out of business because their service stinks. You will get ripped off and won't be able to do anything about it. They should deal with the manufacturer not the customer or simply not sell trash to people like they do.
Hi Dan- I'm sorry to hear the product broke the first time you used it. We understand product performance issues can be extremely frustrating, especially when unexpected and I’m sorry again for that. We are always happy to help with returns and exchanges for items that are new, unused and within 30 days of delivery. In your case since the item has already been installed/ used and damaged, we must work with the manufacturer to find a resolution, as we cannot process a standard return any longer. We always want our customers to be a 100% satisfied with their purchases and I'm sorry this was not your experience. If you have any further questions or need any additional assistance, please send me an email at onlinesupport@autoanything.com with your order number.
I ordered running boards for my SUV. I ordered with chrome edges and they came black with some areas rubbed bare. No instructions. I checked the fitment and it looks like it will need drilling. I hope the mechanic doesn't charge me too much to install. I think they send out whatever knowing that people won't return it because of their restocking fees. I asked them for the instructions and instead of sending it they just gave me another number to call. I am not going to jump through hoops. I won't be ordering from them again. Order no.*******.
Hi PC- I'm sorry to hear the running boards didn't arrive as expected and were missing the instructions sheet. We always want our customers to be 100% satisfied with their purchases and I am sorry this was not your experience. We are always happy to help with returns and exchanges for items that are new/unused and within 30 days of delivery. All returns, without an error on the manufacturer's part or ours, is subject to a return shipping fee. There is no restocking fee. You may view our return policy here for reference: https://www.autoanything.com/return-policy. If you'd like additional installation assistance or would like to proceed with a return, please email onlinesupport@autoanything.com with your order number. I'm happy to help!
I made an order, they charged my account $201.56,4 days before the order was to be delivered I got an email saying I cancelled the order. Which is not true. Of course they have a customer service phone #—but no customer service. They say email them. Did so 3times. It's going on 6 weeks and no response and no refund.
Any ideas on how to get this corrected?
I contacted AUTO EVERYTHING to try to buy a truck bed cover. They said they had it in stock (which they did not). When I placed the order, the shipping date came and went and then they said the manufacturer would ship it directly. That day came and went, and I reached out to the manufacturer who said that they did not have an order and that he cover was no longer even made.
Read all of these reviews. This website is little more than a scam site that takes your money and never delivers anything. How they have not been shut down is beyond me.
I have purchased thousands of dollars from Auto Anything so I decided to purchase from them when I needed items for my new truck. What a mistake. They sent the wrong product and it took several phone calls from me to finally get the refund I deserved. Their customer service stay is horrible. They have a hard time understanding English and when they do, they get it wrong. Moreover, they took no initiative to help me. I had to lead them by the hand in order to get a refund. Totally unacceptable.
Hi Frank- I sincerely apologize you received the incorrect item and had trouble processing a return. This is certainly not a typical AutoAnything experience, and I apologize again for the frustration and inconvenience experienced. As many items are shipped direct from their respective manufacturer, we do have to work with them directly in the case of any warehousing error. I apologize if this caused any confusion during your interactions with our service team. We value our customers, and we are deeply regretful to hear we've not met your expectations in this instance. I'm happy to hear you've already received your refund however, if there is any additional assistance I can provide, please let me know.
I ordered a item on sale from on one of their promo emails. 1 week goes by with normal "we are shipping your order" then I get a product backorder message. Then later the same day Auto anything sends me a cancelation email saying they will refund me. The next day I get a new email from them saying your interested in this product click here to add to your cart. Turns out to be the same item I ordered now its available to ship but no longer on sale. I contacted them and they will not honor the sales price.
I spent over $153 on a car bra for my Prius was supposed to receive it 24 June. We are now and August 3 never received. It never got my money back. I will be counterfeit because somehow the merchandise got lost. I've yet to get my money back now I'm having to deal with my bank and they will not reply. Don't buy here they're awful and they give you a number every time you call it send you right back to texting or email and then they don't respond so what's the point anyway wanted to give you a heads up I'm still trying to get my $153 back I have to report to the Better Business Bureau if I don't somehow get this resolved.
I ordered full seat covers and console cover for a 2023 Nissan Frontier from auto anything. All stuff arrived late (they tell you one date, then after order is paid for wait a day and then they tell you there's a shipping problem!) Seat covers fit, butt console cover was not even close. Contacted Customer Service twice and no repsonse., Then did "CHAT" said they would get back to me. Well they did, said it was a mistake to send me console cover because it won;t fit. End of Story! So I could have ordered from other vendors that did have the right console fitting cover and did not. These guys take the order and your loot, then tell you its shipping late and Yeah, that won't fit! Stay away!
Hi Scott- I sincerely apologize your order arrived later than expected and didn't contain the correct console cover. We realize that delays are extremely frustrating and inconvenient. We are always doing our best to get orders filled as quickly as possible, however, since some items are shipped directly from their respective manufacturer, production and shipping times can fluctuate and are dictated by the vendor and their suppliers. Regarding the console cover, standard 50/50 bucket seats do not come with a console cover. Console covers are included only for models where the console is built into the seat. We apologize for any confusion caused by the extra cover you were sent. We can always process a return granted the covers are new/unused, with the original packaging and within 30 days of delivery. If you'd like additional assistance, please email onlinesupport@autoanything.com with your order number.
Didn't discover how much damage until I had the unit ready for install. Crushed sides, jammed/bent lid. Buyer Beware, the only customer service will be a couple of emails and finally them telling you "Were all done" and you're stuck with a $600 damaged toolbox with no options.
Hi Dennis- I am so sorry to hear that your order arrived damaged. We realize shipment issues can be frustrating and inconvenient, and we definitely want to get them taken care of. Please contact us at onlinesupport@ autoanything.com before installing the item so that we can set you up with a damage claim for a refund or replacement :)
I've been waiting 6 weeks for a return authorization on a damaged product. You cannot speak to a live person. Chat or email are the only options. Even if a pay more, I will never use this company again! When something goes wrong, don't expect help to rectify the problem!
Hi Jeannette- I am so sorry to hear that your order arrived damaged and the issue has not yet been resolved. Typically returns are taken care of in 2-3 business days after customers contact us, and I am sorry this has not been your experience. If you could please contact us at onlinesupport@ autoanything.com with your order number and these photos, we'd be happy to get your taken care of efficiently.
So after receiving no mounting hardware as advertised, the company followed up with the enclosed email pic, now they respond saying basically your out of luck go buy your own hardware... we made a mistake. Typical for this company... stay away
Hi Steve- I sincerely apologize that your order didn't arrive with the expected hardware. Unfortunately we do experience the occasional typo on our website, but that's definitely not a typical experience. While we can't provide a hardware kit free of charge if not included with the product, we can offer you a free return or exchange if you are no longer interested in the product. If this is how you'd like to proceed, please contact me with your order number at onlinesupport@ autoanything.com.
Ordered a set of floor mats that showed in stock. Received notification several days later that the ship date was delayed by 1 month. Once the second ship date came around I received a notice saying sorry, factory discontinued this item. This place is just a fly by night broker. Use Amazon, Walmart, or just some guy on the street with a sign. All would be better options.
Hi Brian- I sincerely apologize that the floor mats you ordered were not available as expected. We try to always offer accurate ship dates and inventory, and I am sorry this has not been your experience. Higher order volume during the holidays can make it more difficult predict lead times lately as well as stay on top of inventory, but I do apologize again for the mistake that was made with your order. You will be fully refunded, of course, and if there is anything we can do to make this up to you, please let us know.
I ordered seat covers over a month ago. They sent me one email in that time to tell me that my order had been delayed which I though no big deal with the corona virus slowing everything down. I decided to reach out to customer service who then told me that my order was delayed again... About an hour later I got an email from them saying the manufacturer had discontinued the item I ordered. The email also said they would hold my money for another 24 hours as a store credit then refund it. I would not recommend using this website.
This is in response to another delayed order. I grit my teeth on the first email but decided to cancel an order for floor mats since the delivery was extended out another 3-4 weeks. I was told I could not cancel until they received an OK from their late supplier. Very disturbing since AutoAnything charges your credit card immediately upon order placement. They don't care if the order is late since they have their money. No More, enough! What a rip off outfit. Reported to Pay Pal
Hi Henry- I am sorry to hear your order was delayed and that you were dissatisfied with the cancellation process. As mentioned in the cancellation policy on our website, we will make every effort to get orders cancelled before they ship, but we cannot guarantee it since the order has already been sent to one of our fulfillment centers or the manufacturer. If there is any further information we can provide you with, please contact us directly at onlinesupport@ autoanything.com.
I bought a bug deflector from autoanything and had it within 3 or 4 days where as I would of had to wait 2 weeks if I ordered the same product from amazon, even with my prime account. The price is near identical so it was a win win.
Hey Dan,
I am so glad to hear that you received your bug deflector so quickly and are happy with it! If you ever need anything else, please don't hesitate to reach out to us. Enjoy:)
Thanks,
Bailey
Fast shipping to California. Great online customer service. Immediate price match. Very competitive pricing. Accepts PayPal & Google Trust. Everything great, except restocking return fee. And I didn't even open the package.
Answer: Customer assistance is a joke. Never get to real people. When and if 6ou figure out how to do a refund yourself on website they keep at least a third of your money for " restocking fee and shipping"!
Answer: Patrice, AutoAnything are a "bait and switch" operation. I live in California, and as soon as I mentioned taking my order to "Consumer Affairs", suddenly all was all well, they were shipping my item overnight at their expense. As consumers we are protected, use the law you pay for via this monstrous government. Henry
Answer: Hi VM, I am so sorry to hear that you have had so much trouble reaching us regarding an order you've placed. We've been in business for over 40 years and served millions of customers. While we've been working through some challenges as a result of the pandemic, our customers mean absolutely everything to us and we are doing everything we can to provide the level of service we're known for. We'd never intentionally disappoint you or leave a customer hanging. We're 100% committed to taking care of our customers and making it up to anyone that may have experienced a frustrating situation as a result of these unprecedented circumstances. Please send us an email at onlinesupport@autoanything.com so we can try our best to turn this situation around for you. We appreciate your patience and understanding.
Answer: Stay away from this company. They'll rip you off hard!
Answer: Hi Kat, We can gladly facilitate returns for our customers, or warranty claims for faulty products. Please send us an email at onlinesupport@autoanything.com for any of these requests!
Answer: Can't help you
Auto Anything has a rating of 1.4 stars from 372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auto Anything most frequently mention customer service, credit card and return label. Auto Anything ranks 798th among Auto Parts sites.
Hi Jack- I'm sorry to hear parts of the brake conversion kit didn't arrived in the expected material. I realize how disappointing it is to open your package and not receive what you were expecting. We do have a 30 day return policy, however exceptions are made if an error is made on our part or the manufacturer's. If you could please send me an email with your order number to onlinesupport@autoanything.com I'm happy to investigate this for you. We value our customers and always want them to be satisfied with their purchases and I'm sorry this has not been the case for you.