This is a bit of a long story so grab a beer and some popcorn and get comfortable!

I ordered side steps for my truck from AutoAnything. I never received a tracking number or an email saying the steps had shipped. I reached out to the customer support who advised me that they had not shipped yet and I would get an email when they did ship. The NEXT DAY I got the steps delivered to my house. How they were delivered without even being shipped, I don't know. But they were here, cool! Or so you would think! So excitedly we open the box, just to find damaged side steps. There were dents in them and they were bent in a couple different spots. The box was in great shape however the steps inside were not. You can probably picture the disappointment on my face! That is just beginning of the disappointment! I reached out to AutoAnything via the chat option, the "customer support" rep promptly got on the chat. I told her what that the steps were damaged but the box was good. She asked for pictures. I sent about 7 pictures. I explain to her, I ordered the steps because I have a disabled mom who was coming to visit and spend time with her grand babies. She can NOT get in and out of my truck therefore I needed the steps. I explained that I need to get the steps installed this weekend because my mom will be here Monday morning (this is Friday, mind you). The customer support woman then tells me that she sent all the information to NFab and to give them 2-3 business days to get back to me on what to do next. I AGAIN explained, this will not work because my mom will be here Monday morning and NFab wouldn't even get the information until Monday and then I would have to wait until Wednesday or Thursday to hear back from them. She then told me that sent the information to NFab and to wait to hear from them. I explained AGAIN and AGAIN and AGAIN the situation cannot wait until 3 days AFTER my mom would be here. The woman could not care less. She just kept repeating to wait for NFab. I didn't purchase the steps through NFab. I purchased them through Auto Anything. So why can Auto Anything not do ANYTHING about the issue? They just pass it off like it's not their problem. So I told her I wanted to speak to anyone other than her. Maybe someone else would care enough to try and do something now! She gives me a 1-800 number to call. I call the number and go over EVERYTHING again with the guy on the phone. He says "I see where she sent the photos to nfab, so now we'll have to wait to hear back from them in 2-3 business days." So I asked him, "what am I supposed to do? My mom is DISABLED, therefore she NEEDS the steps to help her get in the truck" to which he says "let me see if I can call nfab". Alright cool, maybe we can get something figured out today. NOPE! After about 3 minutes on hold, he gets back on the phone with me and says "I spoke to the rep at NFab, he said he did get the pictures and they will get back to you once they review it." That was it. That was his solution! At this point I have been told not to put the steps on the truck until I hear from NFab. So I really don't know what to do. My last resort was to email Auto Anything and see if I can get ANYTHING done sooner than 2-3 business days AFTER my mom is supposed to get here. So I emailed them and have not gotten a response. At this point the only option I have is to tell my mom she is going to have to hold off on coming to visit until I can get something done. Which is absolutely ridiculous and heartbreaking. But Auto Anything DOES NOT CARE! This is not the first I've ordered from Auto Anything but it is DEFINITELY the last time! Spend your money elsewhere, I wish I had! Because Auto Anything is a joke.

I'm not sure where to start considering the experience was horrible from the press of a pay now button.
I ordered seat covers at 9:15 on Friday 11/25, for my husband for Christmas. I ordered them through the website and the total cost was $586 with free shipping. I paid and received a confirmation for the amount of $654! Of course I was not understanding why I was charged almost $70 more than I approved. I then received an email at 9:19 confirming my order and the unapproved amount. I called this company at 9:28 to speak to a representative but all he could do was tell me that the difference was for taxes. He would not refund me the difference. Keep in mind the tax was already included with the $586 total. Due to the fact I was overcharged and not given a reasonable explanation, I asked them to cancel the order. At 9:43 I received an email stating that a cancel request had been sent. At 5:40 I receive an email saying my items have shipped; however, only a label has been made and that was at 4:04. That is 6.5 hours AFTER I requested cancellation. On 11/25 at 10:00pm, I received an email stating my cancellation was put in too late that the items have already shipped. On 11/26 at 12:04, I then received an email stating that my order will be slightly longer to ship due to delays with FedEx. I have called everyday since the order (except Sunday because they are closed) and asked to speak to a supervisor. No one has allowed me to speak to a supervisor. They have also stated that because the items have shipped (even though they have confirmed they haven't, only a label has been created) I will have to wait to receive the items. Once I receive the items, I can call them for a return approval and pay a 20% restocking fee. I believe that this company thinks I will get tired of the run around and once I receive the item, I won't want the hassle to return it. They are sadly mistaken.
I went and placed the order again today the exact same way I did when I ordered. I took a picture to upload but the file was too big. The total came out to $543.49 before taxes and free shipping. It doesn't take a math genius to know that there is not $110.58 in taxes on this amount.
The crappiest thing is now I have to buy my husband something else while my $654 is tied up on an item I cancelled only 15 minutes after placing the order.

Could not speak with a person had to chat. They gave me the runaround. I sent pictures and purchased order that came in the box. They said we need to check manufacture for return approvals. I told them I did not buy form the manufacture. They closed the chat page WTF
Information for Order# *******
Track order detail and shipping information.
Order Details
• Order#:
• *******
• Date:
• 12/06/2021
• GrandTotal:
• $241.30
• Ship To:
• Joe
• Bent Leaf Dr.
• RALEIGH, NC *******
• (919) 302
• Bill To:
• Joe
• Bent Leaf Dr.
• RALEIGH, NC *******
• (919) 302
•
•
O Order Item
O Qty
O Price
O Status
O Total
•
O
Coverking Leatherette Seat Covers
Color/StyleMedium Grey
Vehicle2007 Dodge Ram
Submodel1500, 40/20/40 split-bench, lever on plastic, driver backrest knob only, with top console only, manual seats
AutoAnything SKU*******
Part NumberCSCQ4DG7399
O 1
O $299.99
O This item has been shipped via FedEx Ground. Track your Order: **************Return Item

I have attached the conversation I had with AutoAnything Chat below. I did request a chat transcript but it was never send. The first amount of my return was LESS than half of what I paid and did not include a refund the taxes I paid on the item. My bill was $359.50 and the amount of the refund was $176.65. Throughout the conversation, the restocking fee was $16.28 but at the end of the conversation, I was refunded $67 for the restocking fee. EXTREMELY DISAPPOINTED!
AutoAnything Chat
Gearhead
Live Support
Chat started
I need to return order *******xxx
Danelle joined the chat
Danelle: Welcome to AutoAnything.com My name is Danelle. I would be happy to assist you!
Hi, Nikki. One moment please while I look that up for you.
Thank you for the patience. It seems that there is already a return process initiated. One moment while I re send you the return label.

ME: Actually, I wanted to talk about all the fees attached. That is why I didn't proceed.
Danelle: I see. Can you tell me more how I can help you with that?
ME: What will my return amount be? It said like$117.00 for a return label and $60 to restock. That is extreme in my opinion

Danelle: I see. Right now, I see that the total credit is: $176.65. One moment while I check on that, Nikki.
Nikki, thank you for the patience.

ME: No problem

Danelle: I have checked carefully and my apologies as I do not have an exact information why the FedEx return label is $110.95. The only information I see that it became $127.23 aside from the Restocking fee is the tax of $16.28

ME: Can you correct it?

Danelle: Let me check what I can further do, Nikki. One moment please

ME: Even with the numbers you provided, the refund would be $215.99

Danelle: The total amount we have received is $359.50 and then the total fees is $195.06 after tax. That is the reason why the refund amount is $176.65. On my calcualtion, it should be $164.44 given the fees but $176.65 is the amount that is showing on the order.
I am still checking what I can do further, Nikki. Please bear with me

ME: OK thank you. I would like more details on the fees.

Danelle: No problem. While checking, Nikki, would you mind me asking the reason why you wish to return the order

ME: The cover in my husband's truck will not work with that tool box. It is a hard cover that does not open from the back of the bed
I had spoken with customer service and they assured me it will, so I ordered it. Unfortunately, it does not

Danelle: I see. Have you processed a re order in exchange with the returned item or just processed a return

ME: Just a return

Danelle: Thank you for the information.
Upon checking, I see that the Return label fee has been adjusted for size and weight of the package as it is too big. But I really wanted to help you on this. I can take care of the Restocking fee of $67.83. How's that sounds?
Nikki, are you still there

ME: Yes. So what would my return be?

Danelle: Thank you. One moment while I process the adjustment so I can give you the exact refund amount^^
Thanks for the patience, with the restocking fee adjusted, your total credit is: $248.55.
I have also re sent the adjusted return label.
Is there anything else I can help you with? I'd be happy to help

ME: Give me a minute to check with my husband please. You emailed the information?

Danelle: Yes, I emailed it at *******@yahoo.com

ME: OK Thank you. I am not happy about this. I won't order again from AutoAnything. Your company should take a look at Amazons return policy. I would have clicked a few buttons and been satisfied with my return. Very disappointed that this was not clearly stated. I have no choice but to write a bad review on Google. You were extremely helpful though. I appreciate your time.

Danelle: I truly understand where you are coming from, Nikki. I appreciate the understanding as well.
Would you like me to check anything else for you

ME: No Thank you

Danelle: No problem. Thank you for chatting AutoAnything, have a great day
Danelle Ingua left the chat
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On 7/30/19 I ordered floor mats for my car. There where 105 dollars. I was they where in stock and would ship on the 31st. I then got an email 3 housr later saying that there was a delay and they would ship on the 5th. I called customer service and asked them to void the transaction or find me floor mats that where in stock. They said they can not void the transaction or transfer my money to another product. So i decidee to wait. Then on 8/5 I get an email that they order has been delayed more and it is scheduled to ship on the 13th. I called customer service again and was told if I cancel my order it will take them 2-3 business days to proccess the cancelation then 2-5 to go back onto my card. So today 8/7 I was told that they would proccess my refund today or tomorrow. I BELIEVE THAT THEY TELL YOU THAT EVERYTHING IS IN STOCK SO YOU WILL BE DETEARD FROM CANCELING SINCE THEY HAVE YOUR MONEY. I think they should have offered a discount or transfered my money to another floor mat that was really in stock.

I don't like to share too many negative shopping experiences, but this time I have to. I ordered from AutoAnything on the 16th and I really wish I had read the online reviews before I made my purchase. Google companies before ordering.

I called the company on Saturday, because I had tracking numbers that said 2 of the 3 packages we were expecting were already delivered on Friday. Hmmm... We only received one package. Well, we are leaving Wednesday morning (just 4 days away) so if our package is lost and we need to order a hitch from another company we need to do it right away. So we called the company to find out what was going on.

The man on the line said that the two packages we were missing, had been shipped but were still in route. Only 1 package had been delivered. The other 2 packages would be delivered soon (our receipt said delivery 4/19-4/23). Ok awesome, as long as they're here by the 23rd we're great.

Today, a second package arrived. AWESOME! So excited. We rushed home to get to work on installing the hitch. Nope. No hitch kit.

I called today. Same man I can barely understand on the phone. Said the package was already shipped and he didn't have a shipping number. After a 30 minute hold, he said he's going to "call the manufacturer again." Ok. I'm on hold again. Man comes back on the line and said our item is out of stock with the manufacturer. That they "must have sold my item." But, 30 minutes ago at the beginning of our call, he said that he called the manufacturer and that they already shipped my item.

What. The. Heck. Man.

Then, I talked to the glorious Supervisor Frank, just as he was sitting on his throne of lies. And let me tell you, this man does not CARE about you, your money or your order. Not in the least. He's just there to answer all the complaint calls and to tell you that you're a dumbass for ordering from their company and there isn't $#*! they can do about it (or that they will do about it). He said "we sell items that are in stock."

Then, how is my item out of stock Frank?

End result? They took my money. I have no idea if or when the item will be shipped. I may get a return on my funds in 48 hours if the manufacturer releases my order. I get to pay at least $100 for last minute shipping with another company.

Little background. I've been purchasing brakes and rotors from Autoanything for years now, through 2 different cars. I purchase the same Brake and Rotors (EBC), and these have always been great for me, and have always done me well... Well, until now.

I purchased Rear and Front Brake and Rotor set for my vehicle. In under 5 months, the Front rotors have failed (purchased in mid to late April). Disappointed and pissed (but i understand things happen), I reached out to Auto Anything letting them know what happen. This is the conversation. Notice how "Noah", the person I chatted with, if you want to call it that, brushed me along and CLOSED the Chat session proactively. He pasted prescripted "jargon" in the chat window, and closed it preemptively. I had no chance to respond. He was not interested in a response, but wanted to make sure he got his "jargon" in, as if we were having a conversation. But his verbiage went into the windows quick, and then it was closed. Well Noah, I've saved the session so you can't deny it, and Auto Anything you loss me as a customer after several years of shopping at your establishment. Here is the convo:

5:18 PMDesmond
I purchased EBC Red Brakes and Rotors (Front), and in less then 5 months the Rotors are warped! I've been a Auto Anything customer for some time now, and I buy exclusively Red EBC Brakes and Rotor for my vehicle. I am beyond disappointed, in Rotors failing this quickly. In fact, this is the first time I have ever had a pair of rotors "warp". Rotors were installed properly, as they did not fail immediately, they are dead now. Please advise on this matter. Not at all satisfied with this, and I would appreciate answers. Thank You.

5:18 PM I
Welcome to AutoAnything.com My name is I. I would be happy to assist you!

5:19 PMDesmond
Hi. Please read my above message sir

5:21 PM
Since it has been 5 months you will need to reach out to EBC to have them warranty them as we cannot do that here. You may also want to reach out to customer service and file that complaint to see if there is more they can possibly do for you!

5:21 PM
Do you have their phone number?

5:22 PM
*******888

5:22 PM
That is it there in case you didn't have it!

5:22 PM
If there is anything we can do to help you in the future, please let us know. We will be glad to assist you. Thank you for shopping with AutoAnything.com, have a great day!
The operator has ended the chat. Thanks for contacting AutoAnything.

NOTICE THE LAST LINES OF TEXT ARE ALL *, and nothing from me. HE PASTED ALL THAT CRAP IN THERE, GIVING ME NO CHANCE TO RESPOND THEN CLOSED THE CHAT SESSION. Never again.

*Personal information redacted by admin

Re: AutoAnything.com

I just want to inform everyone that is thinking about purchasing from AutoAnything.com.

DONT PURCHASE ANYTHING FROM THEM!

I am a very fair and honest person but I have gotten totally screwed by them.

My Story:
I purchased a complete front and rear set of EBC brake pads for my 2013 Nissan Altima Coupe from Anything.com. I received the order in two shipments. The rear pads were delivered one week later and the front pads were delivered the following week.

When I received the rear pads, I attempted to install them and realized that one pad was missing the wear sensor. I called AutoAnything.com customer service and explained the problem. Customer service told me that he would have to notify the manufacturer which could take two days to get an answer and then he would email me the answer. He told me he was not allowed to send me another set of rear pads until he received an answer. I did not hear back from them and I called them back. They told me that they sent me an email but I never received an email from them. In the meantime, I could not wait for their answer because I needed to replace the pads so I went on and installed the rear pads without the sensor.

Next, I received the front brake pads a week later. I attempted to install them and realized that they did not fit. I called customer service and was transferred to tech support. I explained the problem and he told me to try and install them without the metal guides. IT DID NOT WORK. I called him back within 10 minutes and had to leave a voice mail. I did not hear back from him and left another voice mail an hour later. I did not hear back.

I finally called customer service again and talked to a very nice woman. She connected me to the same tech but the only thing he suggested was to send me a different brand of pads for the front. I told him that I did not want to have two different brands of pads on the automobile. He therefore was not authorized to send me a complete set of the front and rear pads of the same brand so, he was not able help me and transferred me back to customer service.

Here is the end result:
Customer service could not make any concessions so they sold me a different brand of front and rear pads at their going price which I paid $24 more than the original defective and incorrect pads that I ordered.

Bottom line:
AutoAnything.com made $24 in ADDITION to the original cost and I LOST two days of time and aggravation.

I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN and if YOU are smart you will not either!

David

Worst experience ever will not recommend this company for anything but dog dropings

Good