Auto Anything

I read a lot of bad reviews about the site. They are a Google trusted store. I figured if the order went south I had backup coverage.
I ordered a complete flow master exhaust and flow master catalytic converters for my suburban. The price with 20% coupon was hundreds less than competitors sites, and free shipping. The order shipped out the day after it processed. Received fedex tracking number. It arrived 5 days ground shipping CA to NY. It was exactly as ordered an could not beat the price.

I bought the chrome visors from auto everything and the visors are perfect looks good on my vehicle good quality excellent customer service and then I bought a chrome bug shield good quality excellent service fast shipping I'll get this company at 10 star if there's anything you need for your vehicle you need to check them out

I ordered a lift kit for my truck/trailer about two weeks ago. At first, with the first 2 orders there was confusion and AutoAnything canceled the orders. Problem - they never contacted me to let me know. And the reason for cancellation both times was a delivery address issue. It was several days before I contacted them each time only to find out that the order had been canceled. Finally, on the 3rd try, with the help of customer service and the accounting department, we finally got a workable order done. I never thought it would be so complicated.

After all was said and done, they gave me the part at cost and charged no tax. They ate the shipping cost and I basically paid the listed price for it. Then Fedex fouled everything up.

When I did contact AutoAnything by either live chat or phone they were always attentive and helpful. I found that communication was the key here and they tried.

When Fedex finally decided to release the package that they were holding hostage (for no apparent reason); I found that the kit was very stout and in excellent condition (new). It is what I wanted and I hope that all will go well with the install.

Would I use AutoAnything again? Probably. I would just request from them that they not use Fedex as their delivery agent and also to remember that communication with the customer is critical.

Bought a so called complete front disc brake conversion kit for a Chevelle. Due to unexpected health reasons I did not get it installed for a few months. The kit was sold with braided stainless steel brake lines and the receipt stated it as well. When I opened it a few months later it had flimsy rubber ones. An email was sent and the reply I got was "it's past the 30 day return policy and it's too late to do anything" I replied that I was not looking for a return, just parts I paid for and did not receive. Again I received an email back basically saying sorry we couldn't help you. The funny part is they claim to" leave no stone unturned to help the customer". Don't waste your money on this lying company.

Purchased Fifth hitch from them at recommendation of their parts specialist was told if it did not fit or work return would not be a problem. Got the product and then found out it would not fit in my truck. Was then told after i contacted they did not accept returns on this item. Had to threaten to sue in small claims and they finally took the return but my fees were almost 1/3 of the cost of the item a little over $400. Do not use these people they lie and will do anything to to sell a product.

Like most other reviews on here and other websites. This company sucks in every way possible. With so many really bad reviews, mostly shipping problems. It becomes clear they don't stock much. Just a poorly managed middle man. Ordered seat covers 12/18/21. New delivery date 1/18/22 who knows. Best way to put them out of business contact suppliers and let them know how their name is being dragged through the mud by these people. I guess if I had so many complaints I would turn off the phone to.

Delivery experience was extremely poor. Received only half of the order (1 set of brakes instead of both front and rear brakes). One tracking # was provided, never stated part of order was delayed. Customer service polite, but not really giving any answers and still do not know where my brakes are. Going on 3 weeks. Requested a comparable product in place of what I ordered, but no response, and no answers. They charged me, but I do not have my brakes and was not told that they were out of stock or on back order. I would not recommend.

If I could give negative stars it would be more accurate. I have placed two separate orders with them. 1st order was for seat covers, which have taken over a month to arrive. 2nd order I cancelled almost immediately after placing, and 9 days later have still not seen a refund. Tried calling, and as stated in previous reviews, get a long minimum wait time and no answer. Tried the online chat, but am forever stuck as the 5th person in line. I have tried emailing, but as yet have not had a response. Going to get my bank involved at this point to see if they can get my money back. STAY AWAY!

I stupidly have ordered from Auto Anything several times and each time it gets worse. I've waited months, yes months, for a product after the expected delivery date. When I called to find out where it is they told me it would be arriving soon. Apparently soon means two more weeks. I ordered it in advance for Christmas, and it came after Valentines day. That should have been my first clue. Then I tried to return something, still brand new in the box, and the guy on the phone said "Sorry there's nothing we can do" and hung up. Word of advice, don't order anything from them, unless you plan on it happening on their time, and to their convenience.

I have gotten nothing but run around and avoidance from AA on placing a warranty claim in which the manufacturer directed me go back to AutoAnything bc I purchased there. On-line chat cannot do warranty, Website form closed the case bc I had to call. Wait times have been 1.5 hours and no customer service will answer. Hours of my time have been wasted for no resolve. Seems they do not really have a claims department.
Trying CoverCraft again since it is their product.

Ordered parts online and received something completely different from my original order. Completing my return was worse than pulling teeth. I sent multiple emails (which were ignored), sat in a live chat queue for over an hour before getting disconnected, and finally waited on hold for an hour and a half to speak to a live customer service operator. The site claims that you can start a return from your online account but ultimately just links you to their customer service phone number (which at one point had a 2 1/2 hour wait time). Will not be buying parts from autoanything again.