I love asos they have very nice things and it's not true they have a phone number. It's very hard to find but I spoke to a customer service before. Am disappointed because nothing fits. I order a size 10 and I got size 14 dress. I ordered a size 9 Boot and have gotten a size 7. When I tried on the boot I was like thank God. There mistake work out for me. And yes I order in US size. I read lots of reviews and because of that I wrote a bad one saying they better give me my money back. But it was nothing like that. The customer service was very nice and other got all my back. Nothing I bought fits but am just going to lose the weight to fit in them. Am obsessed with this site. When am stressed I just go on this website.

I spoke with a representative named Bethany, who would not allow me to cancel an order that was placed less than 12 hours ago. I accepted that policy, even though I know it's possible to cancel these things. That isn't what was aggravating though. I then tried to place a new order and asked if I could be granted the promo code that I used on my first order since I wanted a different item. She wouldn't grant it. This seems pretty obscene to me. It boils down to the person - any customer service rep has the ability to say yes or not to grant something like this, but she was just a terrible one. This is a very black and white situation that proves that ASOS doesn't care about its customers and hires subpar reps. I will be returning the original order with the item I don't want and I won't be ordering from ASOS ever again. I've been a customer of ASOS since 2007.

If you are from Canada, don't bother ordering from these guys. In fact, after all the reviews I read, I ordered anyways and found out everything those "disgruntled clients" had wrote about was true.

I never got a tracking number.
The parcel didn't arrive when it was supposed to.
20 DAYS LATER
Complaint day 1 - I threatened i would reverse the charges on my credit card and file google complaints - they said all was in stock they would reship the package - agreed
Complaint day 2 - they agreed to reship the package with express delivery - though would i accept the charges? - I agreed
Complaint day 3 - They sent me an email saying the products were all out of stock and they would issue me a credit

Still waiting on my refund. Stay away from this fraudulent company, I know I will.
-Jeanine- A real person, living in Canada, who doesn't work for Asos.

I live in Alberta, Canada. I've made 3 separate orders from Asos over the last couple months. I feel for the negative review writers but I have had 3 good experiences. The first 2 I paid the $20 express shipping which came within a few days as stated at checkout. The 3rd, I got the free shipping which came on time but I had no access to shipping company and/or status updates. I got one update when order first shipped but nothing after that, not even a delivery notice. I paid $25 customs for 1st order/2 items, $45 for 2nd/3 items. I just realized I didn't have to pay customs with the 3rd order/3 items and free shipping option! I've been really happy with the "ASOS Design" clothing line, good pricing for fair quality and trendy clothes.

I ordered a few items, as per their sizing chart. When I received the pants they were huge! Then I went to return them, and it was going to be almost $23 to return the item. Which was stated there was going to be a fee until the last part of the return. When trying to communicate with the customer service agent, they were condescending. And while I tried to point out it doesn't say there will be a fee for returns under the FAQ's they told me there was a flaw in their system that they are working on. So they admitted to having incorrect info on the website and still wouldn't retract a fee to send them a return.

This Online Store needs to get Closed, I was expecting a refund and the (customer representative told me I would receive an email confirmation for my refund today for almost $350 on, November 30. I was checking my emails (nothing) I have been trying to reach the customer service representatives and they won't respond to my emails or chat all day. I went to the site to check if theyr was any refund confirmation and i found out that asos has blocked my account! 350$! But for theyr bad Luck i wasn't born yesterday i will get my money back i promise. Be aware people, be aware don't waste your hard worked money and energy trying to shop here, they have so many negative reviews for reasons

I bought a gift card for a friend but it turns out they couldn't use it because they're in a different country and when I tried to get a refund they're customer service page just leads to a blank page, I waited an hour hoping that something would happen but nothing did, they are thieves. They WILL take your money and not even pretend to help if something goes wrong

The absolute worst customer service I have ever experienced. I order a couple items that are perfect for my upcoming wedding. They then contact me the next day telling me they have cancelled my order and that they want me to provide identifying information verifying that I am who I say I am. Although they give me absolutely no reasoning as to why, and it is a great inconvenience to me, I provide this information to them and comply with every request they give. Then they tell me they are deleting my account. This makes absolutely no sense whatsoever. I don't understand how they stay in business treating people this way. If you are tempted to buy from them, DON'T! They obviously don't want your business anyway.

This is my third time ordering on ASOS, and each time I've had to ship an item back. The "fit visualizer" and "size guide" is absolute rubbish. Either the item comes extremely big or very tight. I'm supposed to be a "16" according to the website yet when I ordered a dress in June it was more like a 22, and when my jeans arrived yesterday (I ordered them in 18!) they were more of a 14. Since I live in Canada I have to drive to usa to ship it back which is extremely annoying. I wish the sizes were more reliable as I absolutely love the clothing.

Ordered size 10 shoes, received size 8
Almost two weeks later still haven't received the correct size shoes, customer care keeps asking to come back after 48 hours...which I do and they apologise again, with those pre-written bullsh. Scripts and ask me to come back in 48 hours. Awful and frustrating

Contacted asos customer service and was offered zero help. They would not contact the courier to resolve, I eventually had to cancel the order and now have the hassle of trying to get a refund from asos! Was a regular customer, but now I will never buy from asos again!

Ordered a jacket, they sent it two sizes too big. Contacted customer service and they said I had to complete a new order to get it replaced. I reordered and sent back the first jacket and got EXACTLY the same size as before even though they assured me it wouldn't happen again. Contacted customer service again as my refund still hadn't come through after 4 weeks even though they said it would take 21 days.
Just got an email saying I need to add my credit card to my account because they can't refund through PayPal. Clicked the link to do so and it's not working.

I'm so incredibly disappointed in this company. It's been almost two months since I ordered the first time and it's been non stop garbage since. Do NOT order from this company. Not worth the risk.

I'm so done with this website! They have lack of customer care, the customer service is the worst in the world! The customer service will serve you like $#*!! They don't respect customer right to receive news from your order!
In my case,
They automatically refund my order without notice or whatsoever even i have paid my custom charges! I asked the customer service and they don't know about it and don't care about it and just shut down the whole conversation while you ask for further information.