This company does not have a phone number to contact because of how many complaints they get about how HORRIBLE they are. DO NOT every think about ordering from this website. This is a honest customer review informing everyone this website is a SCAM. The customer service is absolutely terrifying and you should never expect a response to any of the questions you have asked. I have not received my order yet and by the looks of reviews I guess I never will so that $160 down the drain. I am also looking at reviews and discovering that the quality of the clothes looks nothing like the pictures. Keep in mind this company is a scam and lies about delivery dates. Keep your money and go to zara or a legit website and trust my word.

Very poor customer service! I made an order on 9 Jun, and ASOS confirmed the order. I am pretty sure stock was available. On 18 Jun, ASOS informed me via non-reply email that the item I ordered is out of stock. Why ASOS failed to inform me earlier? I only received this notification on 18 Jun. This is absurd! ASOS lacks efficiency and the worse is, when the customer like me needs support on order issue, there is no one we could talk to. No phone number to call, no FB messenger and no email address to write to. I have been a customer of ASOS since 2 years ago and I have bought many things since then. I am utterly disappointed with ASOS customer service. I guess ASOS is getting arrogant as they have grown big now. I think I have to re-consider if I wanna buy stuff from ASOS again after this unpleasant episode.

I had to email them twice to get my return acknowledged (after they sent me a ladie's shoe size when I ordered a men's shoe from the men's section. No apologies for their error of course. When I finally got my refund iver a week after they said I would, they wouldn't refund taxes, shipping costs, or returns costs even though it was their fault, sticking me with paying $25 for a poor shopping experience. Never again Asos, seriously- buy anywhere else but them.

Asos are so moderately average. Where they do have a large variety of lines, most of which are nice. However, what seems to be a reoccurring factor that counteracts this companies service is the delivery.

There have been many occasions where I have paid for next day delivery and it has not come next day, I tend to think often this is normal. On the other hand as it happened recently, it had led me to think... what service am I actually paying for if it doesn't arrive next day? After being in touch with their customer service team several times, it seems that they are too blasé to actually want to help their customers. No sense of urgency, no sense of compassion and not a thought of compensation.

The attitude many Asos workers seem to bring really make me want to reduce the business I conduct with them, which is an awful pity.

I have a few issues. I spent $85 on 4 ASOS items, and paid $30 in customs. At first I was okay with it because I had gotten such a great deal on the items anyway. Until I opened the items, i realized that they are poor quality. I cant imagine how upset I would have been if I paid full price. Then I noticed that they sent me the wrong item. I tried to create a return, but they expect me to pay $22 to return the item. They expect me to pay for their mistake. If they were to send me the correct item, I would have to pay customs again! Never buying from asos again.

I did a order on a pair nike 270, it was a wrong on the shoe and when I contacted them for a return suddenly my order disappeared from my pages. I have now contacted the over ten times but they are not answering me. Not a serious company.

Good afternoon, I want to leave a negative review for the company asos. I was a regular customer, once I ordered a hat that did not fit in size and I sent it back, I did not receive money for the hat. I wrote to the support service, no one answered my requests for a refund. A month ago I ordered summer sandals, they also did not fit, I returned them back, but also did not receive money for them. I contacted support, my messages were ignored. I do not recommend this store, with the return of money the situation is terrible.

If I could rate this site a 0 I would. I ordered a dress they took my money and I never received my item or even a confirmation. When I contacted customers service I've emailed back and forth 10 times! And each time was a different person. I gave them all of my information including a screenshot of my transaction with my credit card company and they still wouldn't give me MY purchase information! They refused to. It was like talking to a bunch of robots. Til this day I still haven't received my merchandise. Never again will I be ordering from such a terrible website.

So basically the customer service and the help you get from asos website is really bad.
The live chat doesn't work and there is no email address to be found.
When you get a bad product there is no point in returning it...

Asos is pretty nice, they have good prices and quality, but there is bad products also.
What i'm trying to say is... the website is good but the customer service is really bad.

Hopefully this helps someone not to waste time trying to contact asos.

I paid $15 extra for expedite shipping on Nov 3rd, 2017 for $376 valued products
1. I got charged for $116 for custom/tax = 30% tax/custom

2. Their photos are misleading!
In photos, they showed the skirt and top as a set, but only the skirt came... Don't show both products when it is not included. Now I got charged with custom so much, I don't want to order just tops

3. Returning
Returning is a hassle - again, I just got charged with custom/tax so much. When I asked the customer service on chat, she wasnt helpful. Just went over the instructions.
No information about the returning the product

I AM SO NOT HAPPY!

The refund for a large order took a month. I sent the package with everything in it and somehow they were missing products so I never got full refund. The sizes are so off a $700 order and I had to return everything. Customer service was so slow and they had no solutions. Never ordering again.

If you're thinking of ordering with
If you're thinking of ordering with Asos. Don't do it! I WISH I COULD GIVE ZERO STAR!

I live in Canada and this was my worst online ordering experience. This company has no respect for guaranteed service. I ordered with Asos before the covid crisis exploded and I never received my order even though the package would have been "shipped".

After several email exchanges(!), they finally agreed to pay me back, but make no mistake... not everyone gets a refund! Before ordering do a lot of research... otherwise don't order!

Ordered 2 pairs of shoes... Only received one... They of course lied & told me they couldn't even find my order to begin with when I gave the lady the order number... I already knew at that moment she was wasting my time... Blah blah then she gives me that copy & pasted "we've sent this case to our specialist you'll get an email in 48 hours" yada yada yada... I just opened a dispute with PayPal to try to get my money back... Don't trust these influences. Do your own research, a simple search of these horrid reviews that I'm reading now would have saved me so much stress. DON'T DO IT. BUY ELSEWHERE

I gave 3 out of 5 stars. As for a first time buyer, I wasn't entirely impressed. Like I mentioned in the title, the package was delayed for whatever reason, the upside is that it was only delayed for a day and then after that the delivery was really fast. The design of my jacket is really good, but It was scuffed and obviously a really cheap faux leather material. The jacket was $70 so, I kind of expected more. After receiving the jacket I realized the security tag was left on. Which may not seem like a big deal, and hopefully I can go to a store to explain my situation and they would remove it for me ( I live in the US, and we don't have an ASOS here). So that is just a little annoying. I probably won't purchase from this site again, I would expect a little more convenience than this.