Anthoney B.

Asos are so moderately average. Where they do have a large variety of lines, most of which are nice. However, what seems to be a reoccurring factor that counteracts this companies service is the delivery.

There have been many occasions where I have paid for next day delivery and it has not come next day, I tend to think often this is normal. On the other hand as it happened recently, it had led me to think... what service am I actually paying for if it doesn't arrive next day? After being in touch with their customer service team several times, it seems that they are too blasé to actually want to help their customers. No sense of urgency, no sense of compassion and not a thought of compensation.

The attitude many Asos workers seem to bring really make me want to reduce the business I conduct with them, which is an awful pity.