I live in Alberta, Canada. I've made 3 separate orders from Asos over the last couple months. I feel for the negative review writers but I have had 3 good experiences. The first 2 I paid the $20 express shipping which came within a few days as stated at checkout. The 3rd, I got the free shipping which came on time but I had no access to shipping company and/or status updates. I got one update when order first shipped but nothing after that, not even a delivery notice. I paid $25 customs for 1st order/2 items, $45 for 2nd/3 items. I just realized I didn't have to pay customs with the 3rd order/3 items and free shipping option! I've been really happy with the "ASOS Design" clothing line, good pricing for fair quality and trendy clothes.