I ordered a bunch of clothing items and paid for an express delivery which stated that I would get my goods today (Friday) but I haven't received anything. When contacting customer service, they did nothing but say that I just had to wait til Monday which is one day less than a standard delivery. Also, they would not refund my express delivery fee now. Instead, I have to wait til the parcel arrives and then contact them again for my money, even though customer service could see that my parcel hadn't arrived. There is a reason people order express delivery! Last time I'm ever shopping at asos.

Company are a bunch of scammers! Beware they charge you for next day shipping even when you did not choose that option. Their customer service is useless and could not do anything for me... like remove the delivery charge which I did not choose!

I recently purchased a unisex oversized belted trench coat in sand from ASOS's Collusion range. As a lover of anything oversized, I was not disappointed. I would advise not to size up, as I got the trench in my usual size and it was perfectly oversized. I got this on sale for £26.75 and it was originally £45, the trench is 100% cotton with satin-style lining detail. I mostly love the sandy colour as this complement's majority of the outfits in my wardrobe, the press stud buttons, and the tie waist also add to the beauty of the trench. This will be worn majority of this spring season.

I placed a order for 4 pairs. I discovered to my surprise that I had to pay CAD 100 in duty taxes. When the order arrived, all the shoes were one or two sizes bigger. Now I have to return them, hoping that they will receive the package, otherwise I will not get a refund. What's more, I have to pay for the return. The website information displayed on the items description is misleading: "free delivery and returns". Returns are NOT pre-paid.

I made an order for 5 pieces of clothing. Only one piece of clothing arrived in the box. Payment method was through a VISA debit card.

I then contacted ASOS Customer Service on 13 Nov. ASOS replied, saying that they are now not accepting future orders from me because of missing orders across various accounts from this address. This isn't possible because this is my first time purchasing from ASOS, and I only moved into this address in November. This address was previously rented out to other tenants who may have had issues with ASOS. I offered to provide my tenancy agreement but they refused to communicate further, beyond telling me that they will not accept future businesses and will not be refunding a single cent. They refused to provide further details regarding supposed "other accounts" belonging to me. They have also refused to investigate this with their courier

Be careful of this website when buying.

Chose express shipping, additional cost of $11, for a 3 day delivery. Nothing arrived. Now have no gift for mother in law for mother's day. Customer service has now advised that I need to wait 20days for the items to arrive. Their express shipping is a scam, they never intend to honour the service they're revenue generating off an empty promise. Customer service is a sham, say they'll help and then don't actually do anything. Will never order from them again.

This evil company sent me a hideous pair of running shoes (nikes) which I did not order. I got nailed with huge import fees, and now they wont return my money. I sent back the shoes on Dec 2, its now mid Jan and no one will answer my messages. This so-called company is an enormous rip off. Criminal.

I purchased a suit for a wedding as part of the bridal party. The jacket had no tags on it and it was tiny. Via email, I asked for an exchange. "Stephen" was very friendly and promised an expedited replacement. After a week I contacted the company again. "Martin" was cagey and would not refer me to a supervisor nor give a phone number. Ultimately "Nafisa" said replacements were not allowed for US customers. I'm apparently stuck keeping this tiny jacket and normal sized pants. Beware, this is a foreign company with bad Chinese made products and no phone numbers.

I ordered Fila disruptor low white shoes three times and one of those orders was placed by custom care (custom care is an whole other story I could write about as well, my god) and also that order was the wrong size. I just do not understand one bit of how the... this could happen. It's just absurd that asos has people working for them who can not even send the right size. I will never ever buy anything from asos ever again. I have never experienced anything like this before in my life.

I will never order from the UK ever again. I'd get better service from China. Why on earth ASOS would use UPS i-parcel as one of their carriers? If neither of them has no idea how to do their job properly? My phone case was $19... pricy right?! But I thought "hey its ASOS I heard of this site before long ago and they are pretty good" but NOPE.

The shipping process is a goddamn nightmare. My item was supposed to come yesterday and I didn't received it. They said they will give me a replacement next week and if not I want a refund back. I hope they don't screw me over again with the replacement or refund.

Man I never knew ASOS were frauds. I never even bothered to read the reviews. I'm also staying far away from UK sellers from now on and before I order from a site that appears trustworthy I'll need to read the reviews. Btw I'm convinced that all positive reviews here are fake!

So my dress came, it was late but taking into consideration what's going on due to COVID not overly delayed. My disappointment started when the dress was missing 2 buttons. No big deal, I contacted them to send replacements. Their reply was the big disappointment: please mail back the dress for a refund and order another! Are they crazy? They expect me to pay to mail the dress back and order and wait for a new one? Could they not simply mail me 2 buttons? I'd have to be desperate before ordering from them again.

They usually respond to my simple emails but when i actually had a problem they totally ignored me i emailed them at least three times and never once heard from them! I got a dress and sent it to be dry cleaned and it totally shrunk even though we followed the exact care instructions! Im still waiting to hear if they can do anything about it but they keep ignoring me and of course there isnt any way to call them which is again pathetic!