I've ordered and returned many things from asos. They have free shipping (both ways- they provide you with a return sticker for the package). You cannot exchange things, so they ask you to simply return the item and re-order the new size or color you'd like. Usually I'd dislike that feature of their return process, but they refund your money SO FAST. I just returned a romper that didn't work out last week and within 5 working days they had accepted and processed my return and funded my money. Like it's already in my checking account. Great company, great prices and insanely cute stuff. The Asos brand they offer on their site is really great too.

I think I have probably made a total of 3 orders over the past couple years with this website. Each time I have sent everything right back to ASOS due to the item looking much cheaper in person than online. I keep forgetting why I stopped shopping at this site. Their shoes are about 1-2 full sizes bigger than they should be and they rarely sell half sizes. Many of their clothing choices are overpriced. Their customer service is mater of fact and not helpful to individual situations. It's not worth the hassle. I hope I get a full refund back for my items... I hate this site... Never again.

I tried THREE times to order something and it got cancelled every time, with no explanation. I was told to try ordering using a different device, change profile details... etc, to no use! The customer service chat is farcical. The chat kept ending because the person I chatted to took too long, or suddenly they were replaced by someone new - mid-chat. Eventually I got hold of someone who was able to see that the items I tried to order were in fact not in stock! For God's sake - don't waste time on this company. Buy your clothes elsewhere!

Always had a trouble with customers service and delivery. No hope that stuff that you ordered will be delivered soon. And when you try to write them about your problems they just answer NOTHING. I've never seen something terrible like this service

They offer international shipping and do nothing to support it.

Over a month past my "estimated delivery date" and everytime I get in touch they ask me to confirm my shipping address and check with my neighbors. 4 times now.
That doesn't resolve my issue.

They have no tracking number, but somehow are able to see that the package is with the local post service, so I should consult them.

Makes no sense.

They don't care about customer service, this company just wants dissatisfied customers to give up and go away.

Worst service I've ever had. Will never use ASOS ever again.
Delivery is 5 days late - been chasing every day with no response- they can't chase or speak to hermes who by the way are the worst logistics provider ever! Incompetent staff follow a script only. Happy to not deliver on the promise they make to clients but need to follow procedures when it suits the business and they let their customers down. Its happened multiple times and I gave them another chase but never again!

I ordered a simple electronic gift voucher for my son's birthday. It was never received. Asos never contacted me at all in any way to let me know they ran into a supposed problem with PayPal. I contacted them three different times using their online chat and nobody could find an answer as to why my son never received his gift. Be wary of this company!

ASOS onsistently ships incorrect items and never follows up or corrects the issues. Customer service is nearly impossible to reach and they are completely unhelpful when you finally do reach them. Shipping times are wildly inconsistent.

I ordered a maternity dress and top for my first night away with my husband since our daughter was born 16 months ago. The order arrived 2 days later than expected (too late for our date). I was still excited to receive the package but turns out they sent me the wrong dress and the shirt was in the wrong size! Customer service has offered nothing except to "get back to me" within 10 days? I'm returning them today, but from reading other reviews I'm worried I won't be getting my money back anytime soon.

I made a purchase and had to change it and re purchase the same items over again this left money in my account being held 14 days past the purchase for the same order twice and was not able to gain access to the funds at all until the 14 ASOS did nothing to assist me in resolving this issue. I will not ever make another purchase from them it was over a 250.00 purchase so having my find tied up unavailable to me for 14 was beyond an inconvenience. Moving forward in the future I'll purchase from a company with better customer service that will work with me to resolve any such issues in the future

I returned 2 out of 4 items in March and since then I havent received money. They confirmed they got the products and they accepted the return but then they sent me like 50 emails saying that they have a delay. It has been 10 months. No human person has contacted me or tried to explain this frod, I got replies only from bots. Please never buy at asos, as they just cheat customers

If you ever have a problem with refunds or missing shipments, God help you because Customer Service won't. It simply doesn't exist:

- Emails addressed to *******@asos.com bounce back

- There is no telephone contact listed anywhere

- The so-called Help portal on site addresses only the most typical problems: if your problem isn't listed, you have no way to communicate with Asos.

OCT 2014:
- I am still vainly trying to receive a refund for €138... for an order made in May.
- I haven't received another order but cannot learn why, or where it is.
- I have just discovered a Paypal payment to Asos for an amount that doesn't correspond to any order.

Customer service is non existent.They charge you for shipping and returns, I was charged over half of what my order was in duties? No response from customer service at all regarding garbage quality of a $250 dress. So very disappointed and I will absolutely not be ordering from here again. Don't waste your money!

Appalling company, they sell cloths not clothes. The quality is rubbish and nothing looks like on the pictures. Better quality you will get in Tesco or even Asda for a fraction of their prices. I have been waiting 2 weeks already for my refund and I've found out today I have to wait for another 10 days. Their customer service is rubbish. They don't have phone number to speak with someone like other companies, have only online chat which is another rubbish. Only one star because I cannot give minus 5 star.
Update: I paid by PayPal and now they are in charge of my case!