Ambient Direct

They say my package was delivered to Meridian Mississippi.
This is a package that took over a MONTH to get to the Wrong address over 1700 miles away in Mississippi.
I live in Las Vegas! Good luck if you choose to buy from this flawed business model

After having been a loyal customer for a decade the first time I had to rely on their customer service for a returned item they have failed me miserably. Emails are not being answered and I had to spend hours waiting for a service representative to pick up the phone just to be promised a call back that has never occurred. Beware of this company; the first time you will run into an issue with any delivery you will greatly regret ordering through them.

Very very very disappointed with the service. My item didn't arrive fully and was missing an essential piece 2x times I've ordered it. Custom service blames DHL and takes ages to figure out where it went missing. In the meantime they don't offer you any other alternatives. You have to call and follow-up on your request yourself.
It's been 2 months since my initial order and I'm still waiting for the solution. For such premium platform I would expect a real custom service - reactive and solution oriented.

My order is apparently on the way! But has been for weeks now. No further communication, I've emailed a number of times, now daily, but have not had a reply. I've called and no one answers. They have hundreds of pounds of my money and I have no item. This is absolutely shocking behaviour!

Bought a lamp which arrived broken and with no documentation, and no self-addressed sticker to return it. Spent ages trying to reach someone on the phone, several calls, several emails and yet, 3 months later only received a CHF41 refund which didn't even cover customs bill. Value of lamp CHF297 approximately still not refunded. Worst online purchase experience ever. Would advise everyone to be extremely careful if/when buying from them, but in particular, NOT to buy from them at all. They're crooks.

I placed an order and paid but 2 weeks later I receive an email saying they didn't receive my payment. Ever since then I've been trying to get in touch with them but so far without any luck. Now I don't know whether they've been able to locate my payment and if I will receive my order. Or maybe they simply don't care?

I ordered an armchair and paid for it weeks ago. They did not deliver on the day they promised, then they delivered the wrong item. I am waiting weeks and they do not answer telephone or email. Now that I have read the reviews below I am dreading that I lost my money... They say on their site they are best online furniture store in Germany, This should not be allowed to happen and the suppliers of them should be aware of this and not use them as a distributor.

Ordered a LED lamp in october, paid. The site stated not in stock deliver within 3 weeks.
After delay of more than 6 weeks lamp was delivered by the manufacture mid novemberLamp was supposed to be shipped by DHL. Tracking info was not complete. Called Ambiente customer service several times, promised to check and follow up with DHL, but never call back. Then in the last week of december, received an emal from DHL that the lamp is send back to their storehouse. Called Ambiente customer service again. They said they don't know why the lamp was send back. They have no additional info. No updates from storehouse, said they will send a request to ship out again. It's 2nd week of january now, the order is still open, no progress, no answer, no update!

Embarrassed to tell my story of fraud but, people need to know DO NOT use this company!
Unfortunately, by the time you are reading this, you are probably in the same boat.
I ordered some "in stock" rugs (order #*******) on Jun 17. The charge hit my credit card one day later but, I have not received any status communication. I've attempted to call, (twice) and have been on hold over 15 minutes before hanging up. I've sent 3 emails with no responses. Time to take it to the FBI and FTC.
So disappointing

I ordered and paid in full (using direct debit - stupid me) for an armchair for 3,500 euros in October 2014. Six months later, I have no armchair. I have repeatedly emailed the company to follow up my armchair and on the 2-3 miraculous occasions I have heard back from them, there is always an excuse along the lines of "it is the supplier's fault". I am trying to get my money back now but it proving impossible. They are scammers. Do not give them any money. I am devastated that people like this exist in this world that so blatantly steal from other people. I can't believe this is a company run from Germany which I thought had a sound business legal framework that would not allow such unscrupulous operators to continue to do business. Ambient Direct needs to be shut down.

Same story for my order. Goods which were meant to be in stock turned out Not to be. Lack of information which is then followed by a lack of response. After I did send three emails trying to cancel the order because delivery would have taken several months I finally did get an email asking what I wanted to do. I told them again and have not heard from them since then (of course did not get the money back either...). Avoid this company!