Ambient Direct
Questions & Answers

I eventually got my order after 5 frustrating weeks. Somebody replied from the following email address: AmbienteDirect.com | Request <request@ambientedirect.com> Good luck

You can try this: https://e-justice.europa.eu/content_order_for_payment_procedures-41-ew-es.do?clang=en Good luck.

My order number is AB00006347 and I ordered my products 29.01.2015. 3 months later they finally respond to my countless e-mails and tell me one of the products is not available anymore and was wondering what to do about my order. I told them that I want to cancel my order and want a full refund, since I also paid my purchase in advance. A person called Mai Nguyen returned my e-mail on 14.05.2015 saying that they have cancelled my order and I will get a refund within 14 days. I posted a review on this site about Ambiente direct and then Christine D. Answered me that her colleague Mai is taking care of my case and I get my refund asap. Today is 17.07.2015 and still no refund. This is just the worst company ever! I did expect a German company to be trustworthy but no. Tell everyone not to have anything to do with these people!

The way I finally was able to get my issue was resolved was through messaging them on their Facebook page. I had ordered two light fixtures and was short shipped only one. After bringing up the mishap to them and getting no response, then filing a charge-back which was reversed because of the tracking number for the single light fixture that I was shipped I started reaching out to them on Facebook and after pestering them for a couple of months via Facebook they finally refunded me my money. Their Facebook admin was actually quite responsive. I would never order anything from this company again. It was a nightmare to deal with them. Good luck!