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Ambient Direct
Questions & Answers

121 reviews
10 questions & answers

We placed an order with Ambiente Direct over 2 months ago. They are almost impossible to get hold off, they do not reply to email and rarely answer the phone. The only time I got through to them they told me that they didn't know when I would get my order. Has anyone any suggestions about how to find out if they do eventually send the orders or not? Has any one had a good experience with Ambiente Direct or is it a fraudulent site? Or have they gone bust?

Asked by Sophie M. on 5/31/2015

3 Answers
Alex I.6/2/2015
The way I finally was able to get my issue was resolved was through messaging them on their Facebook page. I had ordered two light fixtures and was short shipped only one. After bringing up the mishap to them and getting no response, then filing a charge-back which was reversed because of the tracking number for the single light fixture that I was shipped I started reaching out to them on Facebook and after pestering them for a couple of months via Facebook they finally refunded me my money. Their Facebook admin was actually quite responsive. I would never order anything from this company again. It was a nightmare to deal with them. Good luck!
Alex T.6/1/2015
They are awful. You just need to be persistent and threaten to report them on customer service sites and also to some kind of retail authority. They eventually listen.
Craig M.5/31/2015
Eventually you get through on the phone. My experience was that they were happy to refund. They had had my money for about 2 months with no sign of delivery. I would never use them again.

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