I

http://www.eu-verbraucher.de/fileadmin/user_upload/eu-verbraucher/PDF_Englisch/Formular_EN.pdf

BIG NOOOOOOOOOO!

Yes. I got my money back.

If you're reading this review because you're one of those clever shoppers that is astute enough to do this kind of thing before ordering anything then it's very simple: DO NOT EVER CONSIDER BUYING ANYTHING AT ALL FROM AMBIENTE DIRECT! SHOP ELSEWHERE… ANYWHERE! In the succinct words of another reviewer: it is better to live without any furniture or lighting than to buy from Ambiente Direct. You only need to glance at all the extremely negative reviews that other consumers have written detailing so many bad experiences with this company to realise that something is badly wrong.
If you're reading this review because you made the same mistake as we did, by being drawn in by their web site and the associated ‘consumer guarantees' and then made an order, you will have many questions and will be extremely frustrated. Yes, they lie. Yes, they don't answer the telephone. Yes, they take all your money via advance payment. No, they won't deliver your goods when expected or tell you when they will deliver them. Yes, you may think that you will get a refund if you complain or change your mind. Yes, they may promise to refund you but what will you do when they don't comply? They're the ones who will have your money so what do you think you can do about it?
You can try emailing their key people (the format is as follows: first name dot last name at ambientedirect dot com):
Catherine Menard is their Director of Marketing & Communications.
Sven Stubenrauch is a Managing Director.
Hans Schiessler is a Managing Director.

In the UK, you can also contact the contact the Trading Standards Institute (part of the UK European Consumer Centre).
Good luck and if you are unfortunate enough to have been forced to deal with this horrendous company, please write about your experiences here.