Most of the positive review are from buyers. That is because, in my experience as both consigner and buyer, items are priced very cheaply. Unreasonable cheaply.
Problems for consigners:
1, rejected items based on fictitious "problems". Non existent stains, non existent fading.
2. Initial log in info like description, condition. The condition is almost always fictitious. Favorite words, fading, used, staining, pulling even if the item is brand new with a tag attached. Happens all the time. You can ask for a review if you catch the item before it is released, that can take several weeks and in 99% of my cases they corrected it to pristine, no visible sign of wear.
3. Pricing is atrocious. A brand new item with a tag $700, could be priced bellow $100. The 20% discount upfront is put on without rhyme or reason. Again, you can ask for a review that takes again several weeks. They talk about "selling trends" every item where the price was increased sold at that price. Sometimes double or more. They are dealing with too many brands. In my experience they are not familiar at all with the brands. How they price? Every skirt is the same price, every pants the same etc.
4. Getting through to Customer service for consigners can take a long time. I wish they changed that dreadful music on the phone.
5. Lost items. They lost my shoes, they were never found.
The most recent experience is an example what you are up against. I sent in a jacket, that was priced by TRR $325, with no discount. It sold the day it was listed. After a week of inquiring WHY the item was not shipped yet to the buyer it turned out TRR lost the jacket and they eventually HAD TO CANCEL THE SALE because they could not deliver the lost jacket to the buyer. This was a month ago. After TRR cancelled the sale I was told repeatedly and my luxury rep was told repeatedly that TRR was going to pay me in fullfir the sold jacket, They eventually found the jacket, but by then they cancelled the buy. Now, one month later I am being told TRR will NOT pay me for the cancelled sale BECAUSE THEY FOUND THE JACKET! Never mind I made $325, I never received, they want to re list the jacket now with a 20% discount. It may or may not sell at this point. What happened to the fact that the jacket was sold? Had TRR not lost the jacket and had they delivered it to the buyer, I would have been paid without a problem. Conveniently TRR is ignoring that fact.
TRR should remember that without consigners there is no consignment business. They deserve 0 stars.