Tong C.

I placed an order on Biotherm's website and completed the payment. Unfortunately, despite the payment being successfully processed, the transaction does not appear in my account

After realizing the transaction was not reflected in my Biotherm account, I immediately contacted Biotherm's customer service team multiple times through both phone and email to seek clarification and resolution. Each time, I was instructed to wait longer for the issue to be resolved. However, to date, no effective action has been taken by Biotherm to address my concerns or provide a satisfactory explanation.