Biotherm

No customer service at all. They supposedly have 9-5PM customer service monday - Friday. I was on hold for 60 minutes, listening every 10 seconds to an annoying voice say " our custormer service will be with you shortly"! Is this a joke? You have an option to leave a message after selecting one and hearing a tone. Unfortunately there is no tone comming up, so you do not know if anything gets recorded.

I have been using the Biotherm product for over 20 years. Unfortunately it is not sold in the US in any store. Not sure why. So my only option is to order online. One of the products disappeared from the US online site. I was trying to find out what happened. I will be purchasing my products when i go to Europe going forward. Better selection and you do not have to put up with non existent customer service. Another issue, they are shipping via "Pandion Pro". Who is that? I would like to know who is the shipping company.

To save yourself a lot of aggrevation do NOT even try to call customer service. I am convinced no one is there, they hope people just hang up after holding for 60 minutes.

Shame on you Biotherm!

I ordered some products from the Biotherm US website and unfortunately, the products did not suit my skin. On the website and invoice, it says returns are eligible within a thirty day period from date of shipping. I initiated contact with the customer service for return through numerous emails and calls (each time place on hold over 20 mins and yet speak to no one) and heard nothing back from them. Now the eligible refund period is almost over and yet, I am unable to do anything. Horrible, horrible customer service and this is doing the Biotherm brand so much damage.

I am tech-savvy, I taught in two aeronautical engineering schools in France for twenty years.
I was a loyal client of Biotherm for twenty-five years in France. I love the quality of the products, but ordering them online here in the US is almost always an ordeal, one which has caused me to begin feeling a strong aversion to the brand. When I see their emails COME IN I increasingly find myself muttering curses. Now, every time I have to reorder I wonder what the problem will be this time, and there almost always IS one. It's a nightmare. WHY? I fail to understand why Biotherm's new-look site would have outdated, even purged account information for me, while erasing the most recent account data, but this is far from the first time I have had this sort of experience with them. I have had to deal with Biotherm site glitches more times than I can count now in the past three years, have lost hours again and again trying to get these varying problems sorted out, have lost offers and discounts now THREE times because of it! That's a lot of patience and perseverance to have received from one of their clients but in return I have never received more than a cursory, standardized apology! I have had orders cancelled without any notification or explanation, and the offers they included were lost. This latest unexplained blockage from ordering (which resembles the description in the one other review I see here) was supposedly fixed, and I received notification that the problem no longer existed. I went online today, and sure enough, it blocked again, saying my credit card information was invalid. This is a credit card I've used for over two years to order with Biotherm, I even sent them a screen shot of a past order.
I have no other problems of this sort on ANY other online buying sites.
The WORST ONLINE SERVICE EVER.