I have been going to this store ever since it opened since I have lived in this neighborhood for almost 30 years. Expensive, so you would think everything goes smoothly. It does not. You would think they are in the business of selling things, but based on my experience anything but.
The employees are very helpful, but it appears helpless as far as having certain products in inventory.
Most recent problem ongoing for a few months white mustache yogurt.
as of today not in store since about 10 days. It sells so well that I had to be on a wait list to buy it, because it sold out very fast. Almost never in inventory. I have been trying to find out if they discontinued ordering this oroduct, no information. The store does not know, the customer service a total waste of time, all I am hearing they are changing, rebranding, sending me back to the store.
I went through the same experience with biali, not available in the store for over a year now, even though I had to call when the store opened so I could buy some before it sold out, pain au chocolate the good one discontinued, later selling tiny , burned priduct, currently not aware what they have. Honestly you lose your appetite, literaly.
All the products mentioned were selling out immediately, I had to make a special effort to get them. I thought dean and DeLuca was in the business to sell merchandise customers wanted to buy. I appears I was wrong.
So grossly overpriced. I just bought a very mediocre grilled chicken sandwich. I didn't check the price because it wasn't on the product or the shelf. $12??! Are you serious?!
Coffee is OK. The selection of coffee & pastry are probably the only thing worth paying for there. But I prefer La Colombe and Joe and the Juice nearby anyway....
Deandeluca.com is a great option for gifts for foodies when there's no actual brick and mortar Dean & Deluca nearby. I ordered a gift basket for my grandmother-in-law on her birthday, and she was absolutely delighted, both by the packaging and the quality of the foods. It made me uber-happy to be able to get her something she liked that much, from 1500 miles away.
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