Citigroup Private BankReviews 38

Could not pay my bill for home depo charge card because my address was not on check in store associate was very rude no choice but to cancel card

I firmly alert against drawing in with Citigroup Private Bank, as my experience proposes they work as a trick organization. Be careful about any contribution, as it might bring about monetary misfortune and negative outcomes.

I've gotten my cash back and that was just way I could go about it. I found support from. (I Involved THEIR Site URL AS MY Showcase NAME AND PROFILE PICTURE ON THIS Audit INCASE YOU Want Assistance AND Believe Should Connect with THEM).

Note: I did this on account of the severe arrangement here and truly I simply need to help whatever number individuals as would be prudent to get their cash back.

I lost trust in Citibank after having two credit cards with them. Once I discovered their lack of honesty, I promptly closed both accounts. I strongly advise against opening a Citibank Credit Card, as they seem inclined to exploit customers with late fees and high interests. One of my cards, the Best Buy Credit Card managed by Citi, exemplifies this. Despite calling a month before my 16-month promotion ended to settle the remaining balance, I later discovered they had continuously withdrawn the minimum from my checking account, accumulating fees totaling $325. On the contrary, my Costco Credit Card with a $0.00 balance had no issues. I regret opening an account with Citibank and won't engage with them again. Lessons learned. Reviews revealed others faced similar problems with fees and interest. Thankfully, Helpback.me assisted in recovering all the fees taken from me.

I'm their former global head of compliance and I've lodged a formal complaint against them and am considering suing them. That should tell you enough. My experienced banker and investment adviser both quit no doubt they hated it, my "new" banker never bothered to meet me, nobody looked over my portfolio after I sold two properties and had significant excess cash, and they gave me little advice and what advice they did give was inaccurate with no explanation of risks or the downside. So far as I can tell they replaced experienced people with junior staff with no clue.

It's a good card. Very convenient, however, they decreased my limit by over %50 and can't tell me why. Checked my credit scores and they went up in the last 24 hours. I pay my balance bi-weekly to monthly. I escalated through service but don't think it will do any good.

I don't trust Citibank. I had two different credit cards with them and I closed both of them as soon as I found out they have not been honest with me. I would not recommend anyone to open Citibank Credit card. They will do anything to rip you off by charging you late fee and interests. One of my credit card was Best Buy Credit card managed by Citi. I called them one month before my 16 months promotion ended to pay my remaining balance and after they confirmed they have charged my checking account, months later, I found out that they have been taking the minimum out of my checking account and they charged me fees after fees totaling $325. My other Credit Card(Costco Credit Card had $0.00 balance and I didn't have any issue with that card. I regret opening an account with them to begin with. I won't see them or talk to them again. Lesson learned. I found out through reviews that some other people had similar issue where they were hit with fees and interest.

CitiBusiness is full of people that racially profile African Americans citizens. I was a victim of scam and reported it to their fraud department. Once they heard my voice, they did everything but helped me. It seemed like they were trying to help the person that scammed me by making sure I do not have access to the information that I asked for/ needed in order to get my money back from the scammer. Under 2 days I was surprised that when I called to follow up, they told me that the case was closed. They said that they investigated the case and were unable to retrieve the money from the scammer because the person withdrew all of the money from their account. I asked them to send me a document in writing stating what they told me orally because a place I filed a complaint asked me to upload proof of what my bank said because the scammer was giving contradictory information. I called CitiBusiness Fraud department several times and was given different conflicting information every time. I spoke to several different staff eg. Janette with code TRT071 who is the manager of the fraud department, Rosa TRT012, Rosa TRT017, James who is the supervisor of the customer service department. They all gave contradictory information that does not match what the person before said, which is a proof of bias. This bank has racist employees that discriminates and preys on against African Americans. They run the bank like a prison facility when it comes to African American customers. They are not trustworthy, and I urge any African American individual/ entrepreneur who wants to establish any account with Citibank to consider other banks. Most of their staff are Hispanic Americans, who are totally biased and have nothing but natural hatred and disrespect against African American people. When you complain about racial profiling or racial intimidation, in order to make the racial aspect disappear, they will counter you by bringing the one black staff they have on the phone, who will further intimidate you by saying they themselves are black and continue harassing you. This is the new Jim Crow. CitiBank is trying to make the claims of racial profiling go away by any means necessary. I urge you to look into other banks.

Recently we stopped the autopayon the Citibank Costco credit card for a couple of months. We called and put it back into force. But Citibank did not take the money from the account two months in a row, costing us almost $200 in interest! This has been my experience with Citibank long term--they are only interested in Citibank. I had been an early fan. Costco should change to another credit card company.

Oh, and the agent was eating (with great enjoyment) while I was on the phone.

While the position may remain, the branch manager can do nothing at all. The bank is run from the Phillippines. A couple of people in S. Dakota, and one or two staff somewhere in Texas with a call center sometimes open in Florida provide some distraction. No one works at Citibank. The customer is treated like sewage. Long holds are placed on checks deposited for no reason. Accounts are blocked for no reason, and after being unblocked, may be reblocked without notice to the customer. For no reason. What was once an excellent bank is now total crap. Useless. Insulting experience.

Citi has always given me the impression that they would protect me the consumer in transactions. This Fall we booked a place to stay on a trip to California. Two days before leaving on our trip - the place we had already paid for contacted us and said we would not have a place to stay. I disputed the charge with CITI, and went through a several month's long process - only to be told that since the "merchant" would not refund me - Citi would not refund the money paid for through them for nothing!

I have had nothing but a frustrating and disgusting experience with Citi NRI.
Sent a letter to Chennai office, 2 times so far without resolution yet, per instructions from customer service, instead of resolving a small online account lock issue on a call / text / email within the U.S. itself.
The first time I sent this, the bank kept waiting for a signature, and never followed up with me on the next steps and they expected a signature on a letter written by me, along with a driver's licence copy that already had my sig on it. I got to know the need of a signature after 2 months, and after 10 calls that I had to make from on my own. On top of that, one of the calls where the issue was escalated to a Manager, Rams Manager, Mgr SriRam hung up on me because he probably was in no mood to listen to a complaint.