Peter E.

I reserved a place to stay for 4 nights in the Fall of 2017 and paid with my Citi card. I was contacted by the place 2 days before my stay and told I would not have a place to stay. I disputed the charges as I had paid for something I did not receive. After several months of working with Citi, since they couldn't get the merchant to refund - they would not refund the fraudulent transaction. So much for using the card with peach of mind! American Express would have protected us in this situation - Shame on Citi!

Citi has always given me the impression that they would protect me the consumer in transactions. This Fall we booked a place to stay on a trip to California. Two days before leaving on our trip - the place we had already paid for contacted us and said we would not have a place to stay. I disputed the charge with CITI, and went through a several month's long process - only to be told that since the "merchant" would not refund me - Citi would not refund the money paid for through them for nothing!