YOOX

I made 3 orders: 2002YA70F2283D, 1702YC7A*******C, 1702YC*******C. All they have been canceled because of them and returned to yoox's warehouse. Yoox refuses to make a refund, writes "wait". I will never deal with these scammers and thieves again in my life! And moreover, I was their regular customer for about 8 years!

I ordered trainers, all black, as a present for hospital sister who wanted them for work use. They sent a different (cheaper) trainer, and they sent it in a different colour. They offered a partial refund if I wanted to keep them, which I said I was interested in. They then changed their mind about this and said my choice was to keep at full price or return for a refund. This stunt meant I missed the opportunity to return them before Christmas. At this point I also realised they had sent the wrong size. I got them collected by their courier, they then rejected the delivery date and asked for it to be delayed until over two weeks later. Another stunt to delay the refund. They then say it will take 9-10 calendar days to refund the order once received back with them. In total, from me raising the problem to me getting a refund it will be at least four weeks. I accept people get things wrong - but reputable companies do all they can to put things right. Yoox have done nothing of the sort, I would strongly advise you go elsewhere, no matter how good the website looks or the prices sound.

Can't purchase anything from this website, every time I tried to make a purchase (three times) I receive an email stating that YOOX canceled my order! Three times! They keep telling me to use different cards, not sure how many cards they keep on hand but I don't have an infinite number of cards, every card I have used is one their payment portal says is accepted. I called customer service rafter having my order involuntarily canceled the third time and the supervisor was RUDE and spoke over me the ENTIRE time. YOOX doesn't want your business they make it impossible to buy anything.

Please, don't buy anything from this company, as what they advertise is different from what they'll sell you. That'll sell totally different products 5han what you ordered., especially, be careful when an item they're selling is marked final. The item is either wrong size and market it to suit their false advertisement. This company has sold me a totally different item for more money than what I ordered. The best way is not be scammed is not buying any product from them to begin with. Their customer representatives are despicable and are trained to promote and defend their scamming practices. Well, fall victim like me by not reading their reviews before making purchases. This company is rated worst among and has no values and their customers mean nothing to them, because their scheme is to defraud their customers. They're descapacable.

I was VERY hesitant to order from YOOX given the reviews all over the web, but they had a Love Moschino handbag that I couldn't find anywhere else.

I really wanted the bag and I decided to risk it.

On April 2nd, 2018 I placed my order, and now 8 days later it's in my hands.:)

It's beautiful and perfect! It was very well packed with all of the tags were in place.

Also, of note there was preprinted a UPS return tag included

Anyhow, that was my experience, your mileage may vary...

This company claimed to supply genuine products only but I purchased Superga sneakers and it is SOOO FAKE! From the box, material, fitting, branding, etc... ALL FAKE! I returned the items but they are charging me for shipping charges. I complaint to yoox and same response that their items are original and cannot refund the shipping charges. BEWARE!

I've bought here since 2011. I did a purchase once a month or something like that. The first problem happened in august 2018 I bought one model of boots6 the shop sent another one. When I wrote to service, they offered me 20 discount as a refund. On 20th October, I bought sneakers and shirt. The shop sent my order with EMS. My parcel came to my country, was accepted by custom and was returned to Italy! I was shocked and wrote to customer service and got an answer they were so sorry, but I had to wait till the moment when the shop would receive my parcel back and then I would get my money back. On 13 November, the shop got my order, they returned me money for one position. 24th November. The sum of money for the second position hasn't been returned

I've used Yoox for over 3 years and have found every aspect of their service of the highest standards. Never once have my returns been disputed, however refunds can take up to 2 weeks upon reception in Italy, especially during the holiday season.

As for their products (I'm a male living in France), almost impossible to find equivalent quality/price clothes in bricks and mortar shops, and other online retailers are either outrageously expensive or sell junk. The vast majority of their brands are Italian, and the mid-upper range names rarely distributed outside of Italy are especially worthwhile.

Ordering clothes online means that you have to be more than ready to send back if the variables: size/fit/cut/fabric/appearance don't suit. A useful technique is to order more than one size of the same article and a number of similar items and then make an appropriate choice.

To summarise Yoox is a large company (turnover in excess of a 500 million €) quoted on the Milan Stock Exchange, they're deadly serious and professional.

Selection is ok. Very bad search filter. Never improved through years. Rude customer service/attitude. They won't even allow price adjustment or cancellation even before order was shipped

I placed a few orders end of last year at YOOX website, I kept some items and returned the balance. Their customer service dept made an international call informing me my return rate was too high, they made a decision to close my account. I reasoned with the rep, how could a multi-million dollar business not honor their "Return and Refund" policy, and expect their customers to keep every item ordered. He said he will review my case with his supervisor. The following week, they called me again with the conclusion to ban me from shopping on their site. Warning potential customers that is tempted by YOOX discounts, DO NOT SHOP ON THIS SITE!

I've purchased from the YOOX for more than a year already. It's truly a gamble. Every second- third parcel contains an unpleasant surprise. Shopping there is always a risk, you never know what will be delivered. One parcel is brilliant, the other is complete loss of money. I purchased a leather bag, it arrived absolutely spoiled (all in dark spots, scratched and wrinkled- customer care didn't care)). Another purchase- wrong colour of the shirt ( can live with it, but still unpleasant). The third time - wrong size( too too small). Got the parcel a few days ago - pants have a faded line along the leg and the jumpsuit has a white defective spot on the back which is dark blue. No use sending them back because they charge money for the return shipping. YOOX has a huge choice of clothes which mesmerises their customers, but they never care of the quality of their service. Customer service replies within days, gives general useless answers. YOOX is a gypsy market. They play with you. One time you are lucky, the other time you lose. Think twice before purchasing from them.