YOOX

I love love monchino brand. I order it, but know I ordered it was canceled right away! Don't know why they did take my credit card I tried three cards still same thing happened! It was canceled and money refund on card right away right after I ordered. Don't know why! What happened what it keeps happening.

Missing refund of 878 EUR. Horrific customer service.
For 3 months I am trying to get a refund of 878 EUR from Yoox for the items returned in compliance with their return policy.

I have the proof of postage from my side (using pre-paid UPS labels provided by Yoox). 2 tracking numbers show lost deliveries by UPS in December, but since then in 4 months Yoox didnt issue my refund, nor bothered to investigate with UPS.

I've been a loyal client of Yoox in the UK and in PT for many years. They managed to lose me due to horrific customer service.

I've been a Yoox shopper for 12 years. I've never had one bad experience in literally 100's of purchases, both male and female brands. I've even bought housewares from them. Fast shipping and returns go smoothly (altho sale items are often "final sale"). Yoox has a lot of authentic lesser known designer merchandise, much of it made in Italy. I just had a shopping spree at the Yoox 25% off sale last month and it was awesome. Great stuff from Emporio Armani. Btw. Yoox' ownv. Cool "8 by Yoox" brand sizing is sometimes hard to predict, despite their size guides. For men's casual, pants run smaller than tops. (I am a skinny tall female/former model and often buy mensware for myself cuz European mens styles often look somewhat feminine if you know what I'm sayin'.) Yoox brand is big on comfy organic cotton.

Bought diesel coat,sent back for a refund as was not suitable.Kept lying about my refund,a bunch of thieves and total liars and scammers.avoid,avoid,bastards

Their items are almost too good to be true - so many beautiful european designs, a lot of high-fashion options, and a myriad of different products. You'll definitely have no trouble finding beautiful things to buy. The problems I've encountered are: misrepresented item details and difficulty with processing normal transactions.
The details on a bag I purchased were not right: The photo of the item showed one detail, but in real life, it was completely different. By documenting (with my own photos) and submitting this information, the item was actually refunded even though it was final sale. This was a positive turnout.
The other situation just blew my mind. I submitted an order with a credit card that we use for all things. It never gets turned down, in my experience. When the transaction was happening, all things were fine; I did not see anything unusual. My own fault: I did not remember to keep checking my email for a confirmation, and forgot about this. 1 week later: The order never happened. The bag I was buying is now sold out. I was so frustrated, but this reminds me that you just won't always get a good turnout with sketchy business practices. You can see, based on these reviews, that Yoox has a lot of room for improvement.
I won't be banning the site, but I will be extremely vigilant with purchasing. Please be aware if you are using this site: Check your email for confirmations, keep everything until your purchase arrives, don't remove tags until you are 100% sure that you have the item as described, and use a payment form that protects your purchases.

They sent me a dirty bag! I've been waiting for a refund for almost 2 weeks! Terrible service! Support responds very slowly and does not help to solve my issue! I do NOT recommend this store!

I wish I never gave this site a chance even after reading all the negative reviews on here and very few good ones. I had ordered a sweater off Yoox early last week and paid extra for their ridiculous shipping fees and customs duties. A week later, no confirmation of shipping or tracking number is in sight. I highly doubt they even have this item in stock and are toying around with keeping my money. I had paid extra for the express shipping hoping it would be here in time for a special occasion, but I suppose that won't be happening.

The "cheap" prices you see are literally a gamble. This company seems to pick and choose when they actually want to work and send out items they may or may not have in stock. The very few positive reviews of this company are from people the company selectively decided to treat properly. I advise you to not take a chance and order from this site. I am extremely disappointed and judging by what everyone else had said, I will most likely have to initiate a charge back with my CC company because Yoox won't reply otherwise.

Hello, I'm a returing customer at yoox.com. But now it went wrong. There site tells me that they did a refund of 266euro to my creditcard. In the past this always worked but now a month has pasted by and there is no sign of my money. After emailing the customer services i had 2 identical answers (copy past?) and after 4 later emails i haven't heard a single thing... A whole week has gone bye... I keep emailing them everyday without an answer. This is pure scamming! "

I was a customer since 2015 until they recently canceled my order. I purchase quite a bit of merchandise, usually 2 sizes of each item I order because certain designers have a smaller or a larger fit, especially knits and YOOX, should know this. And, YOOX sent me a birthday coupon for an extra 20% off, so I placed my order and they canceled the entire order due to too many returns without informing. I called them and they wouldn't tell my why and one week after I called I received a call from someone at YOOX advising me that I could no longer order anymore items due to too many returns, even though I keep what fits and return what doesn't. I am paying for the return shipping so why are they so difficult? Online shopping is a different world, because you can't try items on so it's expected to return items back.

Had the worst experience with Ziziana or Ziviana on 1/6/2023. I called to inform that there were issues with the site during checkout and was charged for shipping due to the issue. She was very lackluster and had the audacity to state there was no previous documentation of me calling about the issue during checkout. I explained again that I previously called, but the customer was unable to assist. Well, Ziziana double downed and basically accused me of lying then hung up on me. I called back and spoke with Firas. He apologized for Ziziana's terrible behavior and provided a favorable resolution.

Yoox, Ziziana is a horrible reflection of your business and should be terminated ASAP!

Do better!

I had similar issues with this company as other reviewers describe. Inflated shipping cost, extremely long wait times, sales tax, return process is insufficient and customer services is beyond poor. The merchandise gets delivered in wrong sizes, damaged condition, generic/outlet quality. They often re-post last or even a few years old clothes as new items with a new, higher price tag. I wonder how they stay in business but again - we'll see... and in a meantime - STAY AWAY! THEY CHARGE YOU FOR YOUR RETURNS!

The products that I ordered on YOOX did not have a an exact description of the size fit. On the description it was saying it was the it fits large. When I was completing the return form, it offered me to use "YOOX MONEY", stating that it's the fastest and easiest way to claim a refund for returned items and I would be able to use them as soon as they receive my return form. But it's not true, I can't use them until they receive and process the return. Unfortunately it was not specified at the return form. It's written in the separate legal document on the website. When I called them they were very rude and did not want to talk to me about this matter. All I wanted, to be able to exchange these items on different sizes. Unfortunately YOOX has very limited sizes availabilities and they might not be available by the time they receive and process my refund.
Very poor customer service.
Do not use "YOOX MONEY".