Jim B.

I ordered trainers, all black, as a present for hospital sister who wanted them for work use. They sent a different (cheaper) trainer, and they sent it in a different colour. They offered a partial refund if I wanted to keep them, which I said I was interested in. They then changed their mind about this and said my choice was to keep at full price or return for a refund. This stunt meant I missed the opportunity to return them before Christmas. At this point I also realised they had sent the wrong size. I got them collected by their courier, they then rejected the delivery date and asked for it to be delayed until over two weeks later. Another stunt to delay the refund. They then say it will take 9-10 calendar days to refund the order once received back with them. In total, from me raising the problem to me getting a refund it will be at least four weeks. I accept people get things wrong - but reputable companies do all they can to put things right. Yoox have done nothing of the sort, I would strongly advise you go elsewhere, no matter how good the website looks or the prices sound.