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I've been YOOX customer for many years.
Lately they sent my order to someone else and I got wrong items. It took me 6 weeks to get my money back after endless emails.
They sent me a discount code for the issues they've cause, guess what, I tried to use it few days ago and it told me that it has already been used.
I called them about it, sent them screen shot, and today when I asked for an update on issue, they ask me to sent then screenshot of a massage that pops up again.
This was my last time trying to shop at YOOX, customer service is way below zero.
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On a few occasions, refunds have not been given or the wrong amount given i.e. Less than it...
