Dasha B.

I've bought here since 2011. I did a purchase once a month or something like that. The first problem happened in august 2018 I bought one model of boots6 the shop sent another one. When I wrote to service, they offered me 20 discount as a refund. On 20th October, I bought sneakers and shirt. The shop sent my order with EMS. My parcel came to my country, was accepted by custom and was returned to Italy! I was shocked and wrote to customer service and got an answer they were so sorry, but I had to wait till the moment when the shop would receive my parcel back and then I would get my money back. On 13 November, the shop got my order, they returned me money for one position. 24th November. The sum of money for the second position hasn't been returned