YOOX

I have purchased a few pairs of Diesel brand jeans from these guys. They are legit. Prices are incredible. Authentic product. I believe they charge for returns but that's what happens when prices are stupid low, so understandable. Great company. Great product. Great prices.

I think Yoox has improved alot over the years. Customer service still lacking, but if things go wrong the returns are free (free postage label included with your order) and they do refund you in full as long as you keep the tags on and the item is unworn. There are many out of season items, some from years ago, and some items are overpriced, but... with so many items to choose from I always find great bargains and unique pieces too! Can't really fault them to be honest

Poorest customer service ever. I am a frequent user of yoox.com as I like the choice, however lately I have been very disappointed with the way they treat their regular costumers. I placed an order for over £150 and I was entitled for an upgrade to express delivery. I placed an order at 7am Monday morning and they only dispatched in next day via standard delivery. I wrote them and never heard back.
Also, couple of months before I ordered expensive Italian jeans and after wearing them twice they ripped apart. I could not be bothered to send them back at my own expense so left it as it was. I don't think I'll remain as loyal as I used to be.

The I purchased a necklace by 8 by YOOX and the pendant broke on the first wear. There was a Pearl in the heart. Apparently the super glue they used wasn't strong enough. I contacted support and they responded saying take the necklace to a jeweler. This response is simply unacceptable. I was planning on purchasing more from this site but I would never give them another dime.

So here is a company who misshipped a Mother's Day gift. No problem mistakes happen right? You respond to your customer, you make sure that you get the package located and sent to the right address and maybe say we are sorry about all the hustle. But no not YOOX owned by bunch of private equities firms who think that they can have 1 customer service guy Hugo! Answer millions of orders put through in a day. This company is out of control and frankly shouldn't operate in the states if they cannot run like a us company that has something called customer service and yes in the weekends. This is absurd. I love to know how to file a consumer rights report on an issue as such when they simply refuse to answer phones, fix a problem or respond to customer problems.

First time wearing a pants I ordered and I did not last 3 minutes on my body, when sat down in may car the pants tore up. It was not even tight, shame!

Wanna be cheated - register on Yoox. They will ship you second-hand, defected or faked goods, very different from the description on their site.
International shoppers - stay away from American Yoox! These guys acquired an insatiable taste for cheating and dirty business, and there is no way to stop them when they see the payment comes from abroad (it means they can and DO ship you any crap they wish knowing that the Client will never be willing to return the parcel since international shipment there and back might cost up to $200, which is a crazy idea to pay for NOTHING because after you send their defected crap back and pay for a return, you will have to start the process from the very beginning).

Judging from over-the-top amount of the negative reviews, this business should be out of law. It dishonors the USA online shopping.

This is an update on my review.
I'm still a loyal customer they have great merchandise at great prices I see peoples bad reviews I've been a customer since 2013 and my experience has been awesome everything I order has been authentic and great quality just ordered a few dolce and Gabbana bags and they're awesome, This is a great site for shoppers that like great deals at great prices, never had any major problems with this site I highly recommend it

I ordered a Jacket fews ago and got a problem with the delivery. So i contacted the support of yoox, they said they are going to start an investigation and i should wait 8 days. I waited patiently to finally receiving an email that say they confirm that there is a problem with the delivery but won't refund me. Lost 330€. Don't order from Yoox, they will steal your money and time!

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It is 14 working days since they received my return parcel. At the client service they admit receiving it but say that they cannot help me with the information when I will be refunded. All they they can do is to send the letter to the second level office and maybe they will reply me within a week or two. Horrible shop. It's a scam. If you do not want to be in this situation do not use them.

Increase price and discount and after increase prices again what a mess! Bought a hat for $66 and had a defect gave me $3 as a compensation, now this hat $44. Too much hassle to return it plus return shipping fees.Never again!

I have been asking for months about a language problem and thus far I have not received any normal answer. Language for region of Georgia is by default Russian. This is both cultural appropriation and offensive, as language in Georgia is Georgian and if it is not available, why not use English as default?

Item returned but Yoox refused to refund as said box was empty. The warehouse staff are lying. Item was either lost or stolen.

I have been a customer for 16 years. I was abroad for 2 years and came back to Europe and shopped again with Yoox 2 weeks ago.

2 years ago, I received my package within 4-5 days. Always great products and prompt service. But now, things have changed!

My order has been "preparation" for 10 days. Then today, I got a mail saying my order was cancelled because they couldn't get the authorization to deduct from my card. Then I checked my account. The amount was already deducted 3 days ago!

I called the customer service telling them that the money was deducted already. But what the man said was it looked like it's been deducted, but actually not. What does that mean? THE AMOUNT WAS GONE from my account.

I'm not going to waste my time talking with Yoox customer service. As I read the reviews here, I might not get my money back. I've sent a message to my bank about this.

I think Yoox is having a financial problem, so DON'T SHOP. There is a great chance that you'll lose your money.