I was a little bit sceptical about ordering off this site as I'd never heard of it before and only saw it on facebook. I spent £50 on summer clothes and my order took 4 weeks to come (quicker than I expected). Really good quality and the sizes are spot on. I'm a size 10/12 so I ordered a 12 and they fit my body shape lovely! Will definitely be using this website again!
Always on target! I have never been disappointed with orders. Quality, price, and prompt service. I've been a customer for about 2 years and anticipate many more to come.
I bought quite a few items and they were good quality and they have such great customer service, especially yuri. Any questions were answered very quickly. Will be shopping again with them in the future.
I have been eyeing this website for months. But i had been skeptical about the quality because of how cheap they are, i just received my package (super fast shipping btw) and i am so impressed at the quality! I ordered two crop tops and two scarfs, the only thing is that one of the scarves came with a little tear (doesn't bother me at all). Will definitely be ordering from here again.
Yoins are pleasant, polite and professional people to deal with if you want to shop online and get things delivered efficiently to your door. I received my goods within the stated time-frame. (I got some beautiful silver jewellery) There was nothing wrong with the quality and they looked exactly as advertised in their pictures. Yoins are fair and true to their word - which is spoken in fluent and correct English. I would advise online shoppers that in order to avoid disappointment, they need to research the size variations of shoes and clothes for each country as they differ. I would most certainly deal with Yoins again. Thank you Vivian and all at Yoins!.
You have a great service, Vanilla, who helped me, was kind and clear. Thank you so much
http://www.sitejabber.com/reviews/www.yoins.com#160; https://www.trustpilot.com/review/www.yoins.com http://www.resellerratings.com/store/Yoins
I ordered over 200 euro worth of clothes and I honestly can't fault a thing. They delivered to Ireland a lot faster than I expected, the sizes were all perfect and the quality was exceptional for their low prices! Would definitely recommend, very happy!
Not gonna lie I almost always ignore ads on Facebook and Instagram but they had these robes that looked like something you'd see in an anime or starwars and I just had to buy them. They fit quite well and the feel is great. Might have to use these in a cosplay and possibly during skit in the future. Everything came out perfectly and I hope this company comes out with more renditions of these products.
I absolutely love YOINS! As a plus size, curvy woman, it is hard to find clothes that make me feel sexy & for an affordable price. Many places with plus size is either expensive &/or not my style. Very pleased! A big woman wants to look good too! Thank you, Yoins!
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
I ordered something in September 2022 and paid an extra fast delivery, aprox. 7 days. It should be at my adress on Sept 29 2022. And to this day (Dec 12 2022) it still hasn't arrived. I contacted the company too many times and nobody answered me. I am very angry and I want my money back! On the app it is shown that my order is still in the "processing" file, but of course the same day I ordered, my money was taken from my bank account.
I purchased 3 dresses from the website and was happy to see that they had free returns within 30 days. I have sent 12 emails to customer service and they as yet failed to send return information. They keep telling me to be patient and someone will help me soon. I have waited almost 4 weeks and I keep getting messages telling me to wait. I am horrified at the service. I think site is a scam. Please don't waist your money. The dress in image is such poor quality it feels like it's made of cardboard
Dear Marie,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Our website(www.yoins.com) is reliable and legitimate. We show all the policies and details on our website. We are sorry that we did not provide good service to you this time. Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. And we are afraid that you maybe contact us without the working time. We are very sorry for the inconvenience caused, and we try our best to improve the service level.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
And after we receiving your return request, we will send a return label to your contact email. Please kindly check both your inbox and spam to find it. (Due to privacy settings, sometimes our system email might appear in your spam)
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid unnecessary misunderstanding. And we do our best to improve the return process.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We value our customers and hope that we can build good communication with each other to solve the issue.
Hope to hear from you again.
Kind regards.
Yuki
If it was possible I would not even give 1 star.
I order £100 worth of clothes. 8 items.
Only 2 items were real to their size.
Order was split into 3.
When the third package arrived I received 9 completely random items that I didn't order. To return this I contacted the company altogether 4 times. With provides pictures. In last email I was asked to take pictures of outside packages, inside label, package label, altogether 20 pictures!
When my return was approved as dress was too short, I was asked to send it to their uk warehouse with tracking number through Royal Mail. That cost £7,50 where the dress cost £15!
Another return was not approved and they offered me 30% off. When I disagreed and wanted all money back they closed the window for it as done'
So month later I'm still out of £100 pounds.
AVOID AVOID AVOID
Dear Sandra B.,
Thank you for shopping at Yoins and we apologize that you have had a dissatisfying experience with your order.
Here is our return policy: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
A. For those items that we sent wrongly, as the picture that you sent us is incomplete, we need more pictures to confirm the issue, that is why we send the email to ask for more pictures.
B. For the return applications, we checked the records, there is some problems with the items, but we can not find any problems with the pictures that you gave us, so the result is that contact by email, we also sent the email to you to explain it, hope that you could provide us with more pictures.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Chanring
Purchased a top from this company. Colour different and the material was awful. Sent it back and after spending more money returning it they are messing me about with ridiculous excuses for not refunding me
1.) no refund if item isn't returned within 14 days
2.) Must notify them first before returning item
3.) photographic evidence of parcel you send.
4.) Returning item through post office only, not major couriers i. E. DHL etc
4.) The company won't refund money until I inform Paypal that dispute is resolved
Do yourself a favour. Give this company a miss. Lovely website but basically a bunch of crooks
Dear Brendan,
We are sorry to hear that you unsatisfied with our return policy. But you may misunderstand something. Could you allow us to explain it for you? Thanks.
1) We can not deal with a return after you received you parcel 14 days later. Because the item may be used that will not resell any more. But for some special cases, we will provide a proper solution.
2)The contacting before the return, we need to record some information, then arrange the refund later according to the record. Such as your order number and the items you want to return and the address you should return to. The contacting is necessary for issuing your case better.
3)For providing a better service, we can arrange the refund after you returned and before we receive it with a limited price order.So we need the receipt to confirm the returning situation and then arrange the refund for you.
4)We suggest everyone to return the items back with a post office, which can avoid costumers paying for too much postage. You can choose the others, It is just a suggestions.
5)We can arrange the refund through you disputed the order. But the dispute will affect the time of refund. For you can receive the refund earlier, we suggest you to cancel the dispute. While if you do not mind the long processing time, all depends on your decisions.
If you have any other further problems, please feel free to contact us.service@yoins.com
Kind regards.
Yoins Team
Ordered 2 dresses in size XS - they send both in Medium! Can't contact them or get a response?
Disputed the charge with my credit card co and I'm now getting a refund. Total Chinese Garbage! Do not order!
Dear Stallone,
Thanks for your choice with our shopping site.
We feel deeply sorry for the inconvenience caused by the size quality of your order.
This is a rare case because all of our parcels are confirm for several times before they are shipped to our customers.
If you cannot receive our reply or help urgently, you can contact us in the other ways.
Yoins is an online shopping site in China, so the jet lag problem exists between customers and customers service.
We hope we can continue providing our service for you.
Here is all our contact information:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
It has been over 3 months and still no package. I have only been given a random tracking number with no currier connected to it.
I'm starting to think this is a scam site! More people not getting packages all the time?
Please explain where my goods are and why you can't give me real information.
Dear Nadine B.
Sorry for the delay, would you please tell us your order id? We will check it for you.
Please contact us directly: cservice@yoins.com
Best regards.
Yoins team
4/6 items defective email, no reply x 6!, telephone no answer, live chat says connecting to agent wait few minutes... waited up to half hour numerous times nothing happens! Just need authorisation (as you insist, to return... at your expense)
Dear Carla W.,
We sincerely apologize for the inconvenience caused, as Chinses New Year holiday, sorry for the late reply for your issue.
Could you please tell us what issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Bradley
They should be ashamed of themselves. Returning 2 items which were sent as a wrong size has taken almost 2 months with no end in sight. They refuse to give a mailing address or return slip. Total fraud company
Dear customer,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid unnecessary misunderstanding. And we do our best to improve the return process.
Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. We are very sorry for the inconvenience caused and we try our best to improve the service level.
We value our customers and hope that we can build good communication with each other to solve the issue.
Hope to hear from you again.
Kind regards.
June
DO NOT ORDER! This company is bogus. They sent me items which bore no resemblance whatsoever to the pictures on line in colour, style, size and especially quality. They sent seemingly random articles that looked like they were made by 10 year olds in a learn to see class in Asia. And good luck with returns! These scammers need to be arrested.
Dear Toni L.,
We are sorry to hear that you are not totally satisfied with our products.
If you find out any quality problem with your purchase, or you think the product is not like as the picture shows on line, please do not do not hesitate to contact us, and we will process the issue.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgigroups=1).
Kind regards.
Yoins Team
Horrible service. Actually will continue to buy from them if they reply to my queries. Wrote to them a few times but never once they replied. Those guys who gave good ratings for their service may just be rated by the staff themselves (at least that's what I thought).
Dear My R.，
We are sorry to hear that this misunderstanding caused.
Due to the hot sale time and the vacation period, lots of mails and orders piling up.We do our best to clean up the backlog of job.We sincerely apologize for the delay in replying to you due to Chinese holidays.
If you have contact us, we will respond you as soon as possible.We sincerely apologize for the inconvenience this has caused.
Have a nice day.
Kind regards.
Yoins Team
I'm a frequent on line shopper who has shopped from many different sites yet, I have never experienced such an ignorant customer service approach.
I've ordered an item a week ago.My payment was confirmed instantly but I was never informed of its arrival time. I have messaged and tried their live chat services twice, and was ignored at both of my attempts!
I find this very disappointing.As a consumer I feel that they are obliged to update their customers with information on their purchases in order to reassure them that their money was not theft!
I wish I had checked their reviews prior to my purchase as I see now that there are several incidents similar to mine.
Dear Martha V.,
We are sorry to hear that the misunderstanding caused.
We will inform you via email when your order was successful.The email will inform you about the estimated shipping date.If you can not find the email, could you check your junk mail, maybe the out-of items inform emails has been range as the advertising emails.
Due to the time difference between the countries, if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.Our working time is 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.
In addition, you also can track the status of your order via the path,"My account-View order-Order status”.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team