2 out 6 items fit me! I would like to send back the items but there isn't any instruction or address in the parcel for return! Also I hope they are giving the money back as fast as took it from my account!
On a good side they respected the time of the delivery 5-7 working days!
As previous reviews will tell you the quality of these clothes is an absolute joke. Dresses are see through and tacky looking and look completely different to the pictures. The dresses look like potato sacks even if you order the correct sizing and poke out in random places. They won't give you a refund and try to argue you cannot return due to hygiene reasons or if you have tried the dress on which is ridiculous considering you need to try it on to know what it looks like! Disgusting service and poor quality clothes, would stay away at all costs!
Dear Emma K.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
Whatever you do, do NOT buy from Yoins. Worst online shopping experience ever. I was first enticed by the cheap price and cute items as per the images. So I ordered 11 items they came out to $240. Not bad I thought. Until I began receiving emails that items were not available. One dress still hasn't come in after 8 weeks! Another dress they cancelled and refunded me for it since it was no longer available, but it was still available online. 5 weeks after the purchase I get 9 items. Of the 9 I only ended up keeping 1 of them. The material on the clothes is just terrible! Extremely cheap and look nothing like the pictures. One dress even had a huge rip on the side. To top it off it cost $90 CND to return the clothes to China! Still waiting for my refund and clothes were sent back 10 days ago! DO NOT BUY FROM YOINS!
Dear Val l.
Sorry for the quality problem, please send the photo proof to http://www.yoins.com/Yoins-Contact-Us-a-27.html Our service will give you the best solution in 48 hours.
Best regards.
Yoins team
I asked for a return 20 days ago because 2 dresses didn't fit me, but nobody contact me. I also made a new order (with the correct size) 10 days ago but is still "PROCESSING". I'm really worried. I think it's a scam. I contacted them several times through email, Facebook messenger, Instagram and nobody answered me. I spent more than 200 USD.
Very disappointed. My experience has been like the previous review. Order not received, chat line unresponsive or does not answer my question, emails not answered. The good reviews on this page may have been written by staff who work at Yoins perhaps?
Dear Michelle T.，
We are sorry to hear that the misunderstanding caused.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We are sorry about that we cannot solve the problem for you in time. You can contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Yoins team
Ordered 3 dresses and they came within a week, fabric quality is great and the clothing is overall comfortable, only criticism is the sizing isn't the best on one product but worked round it to wear it as a top. Over all am pleased with my items and will definitely use yoins again
Ordered 3 items which took weeks to arrive in the uk. All 3 are bad quality and don't fit. (To small)
Have sent numerous emails asking for returns address and still have no reply! How are we supposed to have them back at the warehouse in 14 if they won't even say where this supposed warehouse is?
Terrible will never use again
Dear Hannah B.
Sorry for the inconvenience caused. Do you mean that we send you the wrong size? Please send the photo proof ( must show us the size is wrong) to http://www.yoins.com/Yoins-Contact-Us-a-27.html, our service will give you the best solution in 48 hours.
Hope to hear from you soon.
Best regards.
Yoins Team
I had no problem with the customer service with Yoins. They were very helpful and replied back to me as soon as possible. I feel confident that the products I order will be of good quality. I am looking forward to shopping on this website in the future. Thank you so much for your customer support
Dear Deena R.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Waiting for an order for over 2 months now. I'm guessing it will never arrive. They're quick to take your money though.
Excuse was, the order was so high for these dresses that there's a wait... but they're still taking orders for those same dresses.
I've heard nothing since the last email correspondence.
Yoins is a scam. Don't bother.
There's so many other honest companies out there that will do right by the customer.
SCAM SCAM SCAM
Dear Michelle C.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Hi Sunny was extremely helpful, as my purchase was shipped according to Yoins, but we have searched high and low and never received the dress. Yoins and Sunny refunded me in full. My first purchase was a great success and love each item. Just sad i didn't get the last thing i purchased. But am happy they refunded me.
Definitely will try order again and hope it becomes successful.
Thanks guys Kirsty
Dear KIRSTY W.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I've placed quite a few orders with Yoins. I am always pleased with their products, but the last four orders I've made has problems on Yoins' side. They do not contact me when the problem arises and I have had to contact them all four times to inquire why my order hasn't even shipped yet. Products show on their site as being available and then I find out the some products are out of stock. I've asked to speak to management, they tell me to just email the same email that the regular customer service responds to. They have never offered to make my "inconvenience" right by at least offering a discount code or something for the next time. Just that they are sorry that it happened. Every time. For the same reason. I don't know that the products/clothing are worth the headache of dealing with them. Looking into Shein and some other sites as this is so frustrating to deal with.
Dear Val m,
We are sorry to hear that this misunderstanding caused.
If there is any out of stock items in your order, we will ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
June
Fantastic. I have never seen a website providing this level of status updates - and that for a standard tracking order. Not only the goods were delivered well in advance of what we hoped for. I got an email at each change of status. Order confirmed, ready for shipment, shipped, in transit, arrived at the destination post-office and actually delivered (the last two emails on the very morning and afternoon of the day of delivery by our local post service). Impressive! Many a website can take a lead from this.
Dear Bruno V.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I just purchased 3 items, all fit horribly and were made of the cheapest fabric I would not even clean my toilet with! The website clearly states returns accepted BUT this is my 5th email to them asking for their return address and they still have not provided it to me. Has anyone been successful in getting a return address? They are asking me for pictures of the items which is ridiculous as it is ONLINE and they have my order, then they are saying it 'should fit if i chose the correct size from the chart', now they sent me another email which is not even comprehensible. Atrocious service, worst quality items, steer clear!
Dear S D.
Deeply sorry for the mistake, would you please send us the photo proof ( show us where the problem is, the wrong size and quality) to http://www.yoins.com/Yoins-Contact-Us-a-27.html, our service will give you the best solution in 48 hours.
We tested every product before start the shipment, but we can not avoid the damage during the shipping period, hope for your kind understanding.
Best regards.
Yoins team
I've purchased from your shop many times over the last several years, and have yet to have any issue. They do what they say, and the goods are always exactly as described. I highly recommend this company.
They provide good service, prompt, professional and efficient services.
The shipment arrived faster than expected
The product is of high quality fabric and people do not stop flattering me about the swimsuit:-)
Dear ora h.,
We are very glad to receive your wonderful message. It is highly appreciated for your continuing grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
This company is such a scam. They want pictureS of items before you return them- I have never heard of anything like this in my life. The items advertised are not what you get - when you go by the size chart make sure if you do order - you add 2 sizes. So fed up with trying to return something I donated what I ordered to my sons teenage girlfriend.
Dear Christine M.，
We are sorry to hear that you are not satisfied with our return policy.
The step is necessary. We need to determine the problem, according to the picture which you provide.So that we can give a reasonable solution about that and solve the issue as soon as possible.
About the size, if it is the matching size, we will describe that on the item page before you order.The size information will be showed after you choose the size More details about the size guide, please refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
Have you solved your issue?. For any assistance or necessity about your purchase, please do not hesitate to contact us.
Happy new year!
Best regards,
Yoins team
Very happy especially with customer service Ms Sunny; she is helpful and responsive on my request. They processed my return fast as well without asking as long as I am not satisfied. I would recommend to anyone who would like to buy affordable clothes. I specially love their lingerie, skirt and swimsuits
Dear Penny L.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Hi Ada in customer service was very helpful with checking my order. Only thing I would like better is if out of stock items were displayed at time of order instead of when you have ordered them and then told they are out of stock once you have paid for them. Other than that great products and good value for money
Dear JACKIE G.
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and suggestion.We will refer to your suggestions and do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
I ordered a couple pieces of clothing without reading the reviews first... then I read the reviews and regretted buying stuff at first. They arrived in like a week or two. I ordered a pink velvet lace up skirt, it's cute on you can tell it's cheaply mad but I mean the price is cheap. I also got one of those black long sleeve sweaters that laces up the front and has a turtle neck part, it was way too big could probably fit my ex boyfriends new girl he cheated on me with. I'm like a dolphin... she's like a whale. So yea I got a medium and I'm 5'7 and 135 pounds and that $#*! was huge. So I guess you bargain with it take the chance if there's something super cute, $#*! it order it. The skirt was super cute I'm not too mad about the sweater sell it return it or get over it oh well. Hope I helped!
Dear Sarah R.
Sorry for the inconvenience caused. Here is the return policy of size problem:
Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1. Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2. Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3. If the size difference is above 3cm/1.5 inch. Please contact us first to show us the problem. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
You can check it in: http://www.yoins.com/Yoins-Returns-a-20.html
Would you please tell us your order id? Did you already contact us? If not, please contact us: http://www.yoins.com/Yoins-Contact-Us-a-27.html We will check it for you.
Best regards.
Yoins team
Clothing is fashionable and super affordable!
The size chart is accurate.
The quality of the material I order is usually polyester.. so if you're looking for high quality, this is not the cite for you.
The material of the clothing and bathing suits are durable.
Shipping takes three weeks but that makes sense considering their head quarters is overseas so make sure you order more than 3 week before you need your order. (If you're in USA)
I also love it because you won't find these styles in stores so i stand out around my peers.
I will definitely be ordering from here again and recommending to all my friends!
Dear Sarah,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Loan, we have received your email you sent on 25th, our customer service has replied you and help you to return the item. This is the link of return policy on our website: http://www.yoins.com/Yoins-Returns-a-20.html. Yoins Team.