This is a follow up on the poor customer service. They replied stating that they where going to correct things and make things right. Well that was 3 weeks ago. I have not heard a word from them. Sound typical? I will continue to post and leave negative comments about this shady company. Until this issues resolved. Do not buy from Yoins, really go elsewhere
I purchase a dress from these people in good faith. Ordered long in advance for the gift it was to be. Shipping time from China is beyond slow. It took 6.5 weeks of course the birthday was long past. Opened the dress and was a typical cheap non wearable Chinese production. Asked for my money back they offer discount on future purchase. Thanks but no thanks. They insist on shipping back item with tracking number which doubles postage costs which you don't get back. Now it becomes not worth it which is their ploy. I sent it back to the address provided regular post. They now claim they never received it. I call BS! The package had all info on it to verify for a refund. I 'm out a total of $52.00 for junk dress and return postage. You have been warned its crap clothing from China shop else where There is nothing to see here move on. I wish someone had of warned me Bandits!
I didn't expect such high quality clothing for such a good deal. Yoins has nice clothing that is so similar to high-end brands for a fraction of the cost! It all fit perfectly and arrived fairly fast to the US. 10/10 would recommend ordering from this company (:
Dear Kristen,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
I had nothing but good expiriences with yoins. Love the clothes and they arrive really fast even though I am far away from them. Everything I ordered was just like in the pictures. I hope it stays that way.
Dear Mirsada,
Thanks for your support for our products and service. (＾－＾)
Your support is our biggest motivation to improve us in every aspect. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new products for autumn in our website, if you like them, welcome to order.
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
Didn't even get a confirmation email once ordered. Items took ages to arrive, most where awful material, one was massive, one they sent the wrong size & the other was a weird shape. No returns information was sent. The customer service email doesn't work, I have been emailing them through facebook (which they previously had replied to me on about where my items were) twice a day since Saturday trying to get a returns address but still no reply! I do not recommend this company
Dear Rebecca S.
Deeply sorry for the mistake. For the size problem, please send the photo proof to http://www.yoins.com/Yoins-Contact-Us-a-27.html, we will give you the best solution in 48 hours.
If you send the message to Facebook I am afraid they can not catch your notice as soon as possible. So I recommend you use email: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Hope to hear from you soon.
Best regards.
Yoins team
I've bought a good few items from yoins. Overall been very satisfied with product and delivery. One blouse I purchased though ripped at the back on the first day of wearing it. Was a lovely blouse, so was disappointed.
Dear Margaret M.,
Thank you for your comment.
We are sorry about the blouse, in this case, could you please feedback to us via email (service@yoins.com), or the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1)?It will help us to improve our service and quality and we will provide a suitable solution for you.
We are always working hard to provide more beautiful and high-quality products for customers. Thank you for your feedback and your approval and support are the biggest source of our progress.
We look forward to your visit again.
Best regards,
Yoins team
I ordered three items late Feb and received two of those items mid March, when asking about the third item the useless help desk at Yoins claim it was delivered.
Checking orders online the third item is still to ve dispatched so who knows what is correct
A crap service which is slow and deceptive
Dear Tony H,
Thank you for shopping Yoins and we are sorry to hear that.
In this case, could you please provide your order number or email address to us? So that we can check that and contact you later.
In addition, you can contact us via email(cservice@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to solve this issue.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you again.
Best regards.
Iris
I ordered one item at the beginning of November. Per their policy they don't charge you until the item has shipped. Well the item I ordered became out of stock within 24 hours. I was still charged for it before it shipped. Then, the tracking number they gave me said that the package never even left China. It has been two months since I've ordered and they keep giving me the run around and telling me to check with USPS, as if there is only one location! Will never order from them again. I'd be surprised if they even get around to giving me a refund.
Dear Emily, once there is the back order item in your order, we'll inform you via email and you can choose
Cancellation of order, exchange for other items or waiting for the back order items. Yoins never forces customers
To charge for the orders. About the Logistics problem, if you cannot receive the parcel in delivery estimated time
For the delay of logistics company, we can resend the items or give the refund to you. Could you mind telling us
If your problem in your order has been solved? If not, could you mind giving us your order number that we can help
You have a check for your case? Sorry for the inconvenience caused.
I would not recommend anyone to buy clothes from YOINS. My purchases said 'in stock' then when I bought them it changed to 'back ordered'. I got expedited shipping 2 weeks ago. I've reached out multiple times and have not gotten a response. Feel like I got played. I will never purchase from this company again and will tell everyone else to stay away.
Dear Kristen D,
We are sorry to hear that you are not satisfied with the purchase from our website. Sometimes, one same item was ordered by many people at the same moment, but the quantity can not be met the needs of all. That would be caused this situation like this. Hope you can understand.
We are trying our best to improving the shopping experience and will avoid this problem.
Wish you a nice day.
Best regards,
Yoins Team
I am still trying to get refund for jumper I bought at Xmas. I ordered on 3/12/17.It did not arrive until 29/12/17. After numerous emails for returns advice I returned on 3/1/18.It cost 23.99, post to return £4. This has jaded my outlook on shopping with overseas sites.
Kathryn Doran liverpool
Dear Kathryn D,
We are so sorry to hear that you have a bad shopping experience from our company.
In this case, could you please provide the tracking number to us? So that we can track the package? You also can check the package you sent back, it whether has been signed by us.
In addition, because of your good credit, we will arrange the refund to first, although we have not found the package.We have informed the customer service to contact you and solve this issue for you. Please pay attention to your email later.
We do our best to improve the service level and provide a good shopping experience for customers. If you have any assistance or suggestion, please feel free to contact us. Hope to hear from you again.
Best regards
Iris
The item I ordered was told it was out of stock after they had taken money out of my account which I think isn't fair, I emailed saying when will it be shipped)I've been waiting over 2 weeks now) they said 2-5 days. Came to the 5th day nothing so I emailed then it turned to 2-4 when I emailed again! Just be honest with me! Was hoping to get this product for festival. Doesn't look like it's happening anytime soon. Oh and once it's been shipped takes up to 25 days wont be using this site again
Dear Emily,
Thanks for your order and very sorry for this situation happened.
Have you gotten any updated news of this order? If not, could you tell us your order number? We will check for you and issue a better solution to you.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I ordered 4 items on a sunday night from their website. Since I live in Finland, I was a little bit worried about the shipping and payment, Everything went better than expected although 2 of the items were sold out. I got an email from them and decided to wait for these two items to get back in stock, and Yoins told me I would get an email when my order is shipped. Very satisfied with their customer service!
I don't usually order online from the UK let alone USA however I can reassure anyone that Yoins won't let you down! I received everything I paid for and it was exactly as it was displayed on their website. I was always kept updated via email about where my order is. Everything was delivered to me in exactly 10 days and delivery was cheap! Any queries I had the team instantly helped me. I'll definitely be ordering from here again! :)
Sunny is absolutely awesome! S/he was quick to respond and sent me an email to help with my concerns. I ordered from Yoins recently and I can say even though the dresses didn't pan out as expected their customer service is on top of it. I could not be any happier with how easy it was to get in contact with them and figure out everything.
Dear Amber,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
This is my second time ordering from Yoins. The quality of the clothes is very good hence why I ordered a second time. I got tops the first time around which have been washed and worn repeatedly and still look like new. My second delivery took forever to get here as it got lost in transit. I have to say that iris responded to all of my emails promptly and politely until my package finally arrived. I ordered 5 tops and each one is gorgeous on. I would recommend ordering from here if you dont mind a bit of a wait sometimes. Very cheap prices and great quality.
Dear Laura m.,
Thanks for your order and feedback. The international deliveries may take many days, and it also depends the country you live in and the shipping method you choose. Please do not worry about it, we are improving this and will try our best to speed the deliveries. (＾－＾)
Wish you a nice day.
Yoins Team
Awesome Products! We have ordered products from here for different occasions It seems like their website gets better and more user friendly every time we come back.
I purchased a leather-look jacket and when it arrived (fairly quickly) I was extremely disappointed as it did not look like the ones on the website. I took a photo and sent to them to show how different the fabric and colour looks and they said it was because I photographed it in natural light. I can tell you, no amount of light could make this jacket look like the ones online. The fabric is completely different and so cheap and ugly. Yoins offered a 30% refund, which was done quickly once I accepted, but I'm still stuck with this awful jacket and won't be shopping here again. Guess the op shop will get a brand new jacket.
Dear Kristy G.,
Thanks for your order. We are sorry to hear that you are not satisfied with the item you ordered. Please do not worry about it, we promise we will solve this problems for you.
Could you please send your order number and the SKU to us (cservice@yoins.com)? We will investigate this product and diagnose the problem for you. Please do not worry about that, we will take the responsibilty and will offer the best solution for you.
We apologize for all the inocnveniences caused.
Wish you a nice day.
Best regards,
Yoins Team
I purchased a sweater for my wife from this website and then read the reviews after placing my order, so my expectations were low. However, the shipment arrived on schedule, the clothes fit nicely, and everything appeared to be well-made. I purchased from their plus-size section, which featured some really nice-looking garments, which isn't often the case with larger clothing, in my view.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Very happy repeat customer! I don't believe I've come across a company that is so focus on customer satisfaction as you. I often refer friends and other business associates to your company thanks again for all your help
I have been trying to get a hold of a customer service representative after they sent me an email saying they cancelled my order. I want my money back! No phone number I called has worked. BE CAUTIOUS!
***Update****
My faith in yoins has been renewed!
I was refunded the full amount and my two items were shipped within the noted time period and they are in the condition supplied.
New rating is 3/5. Overall decent experience, just that and XL top I ordered fits more like a MED.
Dear Olivia S.
Sorry for the delay, we will return the money to you, but the processing needs some time, would you please tell us your order id? We will check it for you. You can directly contact us, our service will give you thebest solution in 48 hours.
http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
I received a sweater I ordered in the wrong color. Have been online for the past hour trying to get this cleared up. The system won't allow me to log into my account or use the "Forgot Password" option, as the system keeps saying my e-mail is already in use. I suppose I'm stuck. Store needs an 800 number so customers can call.
Dear Adrianne H.，
We are sorry to hear that.
There is maybe any mistake in your account.In this case, could you please contact us via email (service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve the issue?
In addition, there are more inquiries by telephone, you can try more a time or contact us via chat line, or email, we will respond you within 24 hours. Please don’t worry.
Have a nice day!
Best regards,
Yoins team
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear walter,
So sorry for the trouble.
We have sent the Private Message to you, could you please check and reply us, so we can find your order and check what is the problems, then offer you the appropriate solution.
Really sorry for the inconvenience.
Hope to hear from you.
Best regard,
Chanring