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Made a purchase of 22.00 which is far below the maximum allowed for duty free into Canada. Venus charged duties based on what? I asked for a refund they refused and stated that l should contact border services for refund. Ridiculous why would border services refund me when Venus pocketed the money. This is corrupt!
Stay away from Venus with their sub par garments
This is a follow up on the poor customer service. They replied stating that they where going to correct things and make things right. Well that was 3 weeks ago. I have not heard a word from them. Sound typical? I will continue to post and leave negative comments about this shady company. Until this issues resolved. Do not buy from Yoins, really go elsewhere
Dear walter,
So sorry for the trouble.
We have sent the Private Message to you, could you please check and reply us, so we can find your order and check what is the problems, then offer you the appropriate solution.
Really sorry for the inconvenience.
Hope to hear from you.
Best regard,
Chanring
I purchase a dress from these people in good faith. Ordered long in advance for the gift it was to be. Shipping time from China is beyond slow. It took 6.5 weeks of course the birthday was long past. Opened the dress and was a typical cheap non wearable Chinese production. Asked for my money back they offer discount on future purchase. Thanks but no thanks. They insist on shipping back item with tracking number which doubles postage costs which you don't get back. Now it becomes not worth it which is their ploy. I sent it back to the address provided regular post. They now claim they never received it. I call BS! The package had all info on it to verify for a refund. I 'm out a total of $52.00 for junk dress and return postage. You have been warned its crap clothing from China shop else where There is nothing to see here move on. I wish someone had of warned me Bandits!
Dear walter,
So sorry for the trouble.
For the shipping time, as we can not find the order number, we do not know which country you are in and which shipping way that you chose. For some countries, if you choose the standard tracked shipping way, the shipping time is a little longer, like 12-45 working days, which is not include the legal holidays and weekend.
For the item that you said it is cheaply made, have you sent us the pictures to confirm? Here is our return policy: https://www.yoins.com/Yoins-Return-Conditions-a-111.html. You need to provide us the pictures to confirm the issue firstly, we will check it, then provide the suggestions, but if there is no quality problems, you need to pay at your own expense to return.
For the refund, we can arrange you a refund after we receive a picture of returned receipt or returned tracking number if the order amount does not exceed US$100. So whether you have sent us the receipt or the tracking number, if you have not, we suggest that you give it to us firstly, we will confirm and arrange the refund. You can also refer to our refund policy here: https://www.yoins.com/Yoins-Refund-a-114.html.
In this condition, would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding;
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
M B.'s review of VENUS Swimwear earned 2 Very Helpful votes
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I have ordered several items from Venus but truly was disappointed when I had it returned and...
All of their clothing falls apart right outside of their return window and they refuse to take it...
Hi M. B. we do understand your concerns and we apologize for this experience. The Duties and Taxes are charged by the Canada Customs Revenue Agency. We have partnered with Border Guru to collect the Duties and Taxes for your convenience in order to ship your order to you. However, these funds are paid to your government and should you choose to return an item to us, you would have to contact Canada border services to request a refund for the Duties and Taxes. We will be happy to assist you and provide you with the appropriate information you need in order to request a refund for the Duties and Taxes you paid. We will send you a private message for more information.