One of my items arrived with a strap that had snapped and the other two items where printed as a size 10 yet were completely different measurements and did not fit at all, the sizing was all wrong and the quality was absolutely horrendous, worst quality clothing I've ever come across. When I then requested a return I was given no return address and told I would pay to get it shipped which would have cost more than my order in the first place. Scam website, 100% would not order from again and would recommend that no one else does either, nothing like any of the other clothing websites such as boohoo.com, very disappointed and been left out of pocket.
You can just tell by the website this is something like the Wish App. Poor quality, bad service, uses other "real site's" photos, and tries to match the style, but you will never actually get what you were looking for. Fake advertisement.
Dear Jessica D,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
Unable to ask a question on Yoins. Tells me my case has been closed. Why was I charged international fee of $3.08 after the fact? Also I asked to use a $20 coupon. Money was immediately taken. Three days later I get a response telling me to save in for later? NO. How many more fees? Not happy at all so far.
Dear L M.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I have purchased a dress which has arrived and is of very poor quality. I want to return it but am having a terrible job doing so. Why should it be such a problem? I think they do it so people give up in the end! Send a printable returns form with your order confirmation like many other reputable companies. How difficult is it! I will never order from them again.
Dear andrea P.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
The package finally came was good quality and nice to look at. As for the company have read mixed reviews some good some bad mine in middle. Biggest gripe was never was notified of the time it was shipped and when contacted them they furnished info and a tracking number that didn't work. The amount of time between emails normal since they are many time zones from where I am. I will give the a positive rating of avg because they did communicate with me otherwise 1 star. The biggest thing they need to do is keep the customer informed that stops problems from arising. Do business with with caution.
I bought quite a few items and they were good quality and they have such great customer service, especially yuri. Any questions were answered very quickly. Will be shopping again with them in the future.
I have been eyeing this website for months. But i had been skeptical about the quality because of how cheap they are, i just received my package (super fast shipping btw) and i am so impressed at the quality! I ordered two crop tops and two scarfs, the only thing is that one of the scarves came with a little tear (doesn't bother me at all). Will definitely be ordering from here again.
Ordered 3 pair overalls that came in cost over $90 Canadian all were too big wanted an exchange sent me this 4 page instruction and had to be at my own cost of $56 cnd decided not worth the extra cost. This might be a sweat shop the return address is not to the company Yoins but to an individual in China. All 3 pairs were made from cheap material and see threw including the dark grey ones. Do not waste your money.
Dear Corinna N.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you find out any quality problem with your purchase, please take and send us some photos to show them, so that we can make a record for you and process the issue for you better. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Hope to hear from you again.
Best regard,
Polly
The goods came as seen on the screen but very thin an cheap material. I sent the majority of it back worth about £50 it's been 4 months and still no sign of a refund although my parcel was tracked and says it's been with them for over 3 months. I was offered a refund before the parcel had even reached the warehouse to which I said yes. And this also never happened. I strongly recommend avoiding this site as I have had no contact from yoins since 8/06/16 (almost one month) even tho I have sent numerous emails requesting to know what is going on.
Dear Haley c.
Sorry for the inconvenience caused. Would you please offer us the product id or your email address which you used for order? Or your tracking number? You can send private message to us. Or you can contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
Thank you so much. Hope to hear from you soon.
Best regards.
Yoins Team
Yoins are pleasant, polite and professional people to deal with if you want to shop online and get things delivered efficiently to your door. I received my goods within the stated time-frame. (I got some beautiful silver jewellery) There was nothing wrong with the quality and they looked exactly as advertised in their pictures. Yoins are fair and true to their word - which is spoken in fluent and correct English. I would advise online shoppers that in order to avoid disappointment, they need to research the size variations of shoes and clothes for each country as they differ. I would most certainly deal with Yoins again. Thank you Vivian and all at Yoins!.
Unfortunately as I have never received my order I cannot comment on the quality or how sizes compare.
I am still waiting almost 6 months later for my refund to be credited into my bank account very annoying, however on a more positive note Customer Service are good at responding to my disastrous experience and are always polite and appear willing to correct the situation (on paper)... I am yet to see these results in reality... forever hopeful.
I will update with a new review once I see the money in my bank (And maybe then upgrade the star rating).
Dear Janeane B.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Ordered 4 items and yes they took about 10 days to arrive, but they are coming from China! The sizes were fine but I didn't feel like the actual clothes looked nearly as good as the photos. Not brilliant quality. But then, the prices are low. I returned my items the next day after following instructions on website ( have to pay yourself). All my questions and emails were answered within 24 hours. Very helpful and friendly. Kept me informed about my refund all the way. 3 weeks later I received a full refund. Delighted!
I ordered a dress nearly a month ago now and still no sign of it! It's ridiculous and on top of that I've tried emailing the company twice and for some reason my emails won't even deliver, something to do with the team not accepting my recipient. It's a joke il never order from here again!
Dear Laura J.
Sorry for the inconvenience caused, would you please tell us your order id or email address? Please send private message to us, we will check it for you.
Best regards.
Yoins team
I ordered over 200 euro worth of clothes and I honestly can't fault a thing. They delivered to Ireland a lot faster than I expected, the sizes were all perfect and the quality was exceptional for their low prices! Would definitely recommend, very happy!
Just want to give a shout out to Yoins for being the worst clothing store in history. So I ordered some clothes from their website. After it taking one month and 3 days to arrive it turned out to completely different from what they advertised.
Don't buy from these lying, cheating scumbags.
Dear Emm M.
Sorry for the delay, usually the shipping time needs 7-25 business days if you choose standard shipping/ air parcel register, so it is normal, hope for your kind understanding.
And for the quality problem, please send the photo of the wrong product to http://www.yoins.com/Yoins-Contact-Us-a-27.html, we will answer you in 24 hours.
Best regards.
Yoins team
I bought and paid for 2 jumpers from the yoins website on 9 September... after a couple of weeks i checked in to see how my order was getting on as thought should have been delivered by then... no, item sold out apparently... not that this was mentioned when i paid for them, they took my money quite happily! Items back in stock on 17 October i was told, will be shipped then... i log ion today to see this is still not shipped and saying sold out... will they continue to say sold out will ship soon while keeping my money but never actually sending the items?
Dear Emma P.,
We sincerely apologize for the delay in replying to you due to Chinese holidays.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we are describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
After the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contacted us, we will respond you as soon as possible.We sincerely apologize for all the inconvenience this has caused you.
Hope to hear from you again.
Kind regards.
Yoins Team
I ordered a shirt 3 months ago and yet not revived it, I tried to email them but the section with their "contact us" it's a lie also. I wasted my money and didn't get my purchase. Will never order from this site again.
Dear Nadia G.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
This is the worst site I've ever used in my life. Not only did the items take weeks to arrive, they were of terrible quality and looked nothing like the pictures. The dress I ordered was dark purple on the site and arrived black and size xxl and fitted like a top! Was an absolute joke so I tried to send the item back and the company was reluctant to give me the returns address! After countless angry emails I got it and it cost me a £10 to return! Still not received my money back and it's been two weeks. This place should be closed down.
Dear Alice J.
Deeply sorry for the mistake. Would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
For the size problem, we have detailed size chart on every product page, would you please check it?
Or you can directly contact us for this problem: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins Team
Don't make the same mistake I did by ordering anything from this site! The quality of the products (when they finally arrive to you) is terrible, it's not even worth the discounted prices. The size and fit of the clothes is awful and good luck trying to get a refund. I have spent weeks trying to return the goods and I've never come across such an appalling service where their advice is "why don't you sell the items to your friends?" I'm shocked by this company, thinking it was reputable and now I will warn everyone away from this site.
Dear Jodie,
We are sorry that you are experiencing issues.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
As that you refered to, we can arrage the refund if our product have any problems, after we confirm the situation, we are always providing a proper solution. But sometime, we need some time to processing this steps.
Link of return policy: https://www.yoins.com/Yoins-Return-Policy-a-20.html
About the returning, you can check more details on the link.
We apologize again for any inconvenience or confusion this has caused. However, we hope this helps clarify.
If you have any other further queries, please feel free to contact us.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Best whishes,
Yoins Team
I have tried for days to call or email about a return. They sent me wrong sizes and three of one order! Every time I try to email, an ad interrupts and I can't get through. Upon reading the reviews I feel I am going to be stuck with $100.00 worth of clothing, some I did not even order. This was a big mistake and unless I hear from soon I will take this to the NY attorney general! If any one else has this problem, I suggest you contact your state attorney general.
Dear Lucy, could you please send email to cservice@yoins.com? Our customer service will help check the problem for you.
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Helena,
Thanks for our order on our site.
About the size problem, customers can choose the fit items according to the size information on product pages and their own measurement.
The most important elements are the date of your shoulder width, bust, length and sleeve length.
When you really receive the wrong size of the items from us, you can read our return policy on http://www.yoins.com/Yoins-Returns-a-20.html.
All the information including the return methods and address is shown in our "help center" of our site.
Here's the return policy related to your situation:
1. Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
2. If the size difference is above 3cm/1.5 inch. Please contact us first to show us the problem. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If you still have problems in your order, you can feel free to contact us. Here're our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00).
Yoins is glad to help all our customers.
Best regards,
Yoins Team