I bought two nice dresses from Yoins. They both look exactly like the pictures although since I am considerably tall one of the dresses was quite short on me. I contacted Yoins and they organised a remedy with me. Their customer service is great and I would recommend buying off them for aesthetic looking going out clothes that are extremely affordable. I would highly recommend measuring yourself properly and comparing to the sizing charts before you buy. Cheers
I was a little bit sceptical about ordering off this site as I'd never heard of it before and only saw it on facebook. I spent £50 on summer clothes and my order took 4 weeks to come (quicker than I expected). Really good quality and the sizes are spot on. I'm a size 10/12 so I ordered a 12 and they fit my body shape lovely! Will definitely be using this website again!
Always on target! I have never been disappointed with orders. Quality, price, and prompt service. I've been a customer for about 2 years and anticipate many more to come.
You have a great service, Vanilla, who helped me, was kind and clear. Thank you so much
http://www.sitejabber.com/reviews/www.yoins.com#160; https://www.trustpilot.com/review/www.yoins.com http://www.resellerratings.com/store/Yoins
I have paid for an item 10 days ago and they still haven't shipped it out. Yes I have read a lot of comments below and Yoins keeps explaining that it's stock issue.
OK I can understand that but I have sent several emails regarding this order but nobody gives me any response. I have sent a note using the question form on the website, I have sent an email to customer service email even but no answer?
What are customers like me supposed to do? You guys took the money immediately, my money has been paid, if you are not able to send the item, just let me know so at least I know what is going on.
I'm willing to review my rating if I receive an appropriate response from you guys.
Not gonna lie I almost always ignore ads on Facebook and Instagram but they had these robes that looked like something you'd see in an anime or starwars and I just had to buy them. They fit quite well and the feel is great. Might have to use these in a cosplay and possibly during skit in the future. Everything came out perfectly and I hope this company comes out with more renditions of these products.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
I absolutely love YOINS! As a plus size, curvy woman, it is hard to find clothes that make me feel sexy & for an affordable price. Many places with plus size is either expensive &/or not my style. Very pleased! A big woman wants to look good too! Thank you, Yoins!
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
If it was possible I would not even give 1 star.
I order £100 worth of clothes. 8 items.
Only 2 items were real to their size.
Order was split into 3.
When the third package arrived I received 9 completely random items that I didn't order. To return this I contacted the company altogether 4 times. With provides pictures. In last email I was asked to take pictures of outside packages, inside label, package label, altogether 20 pictures!
When my return was approved as dress was too short, I was asked to send it to their uk warehouse with tracking number through Royal Mail. That cost £7,50 where the dress cost £15!
Another return was not approved and they offered me 30% off. When I disagreed and wanted all money back they closed the window for it as done'
So month later I'm still out of £100 pounds.
AVOID AVOID AVOID
Dear Sandra B.,
Thank you for shopping at Yoins and we apologize that you have had a dissatisfying experience with your order.
Here is our return policy: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
A. For those items that we sent wrongly, as the picture that you sent us is incomplete, we need more pictures to confirm the issue, that is why we send the email to ask for more pictures.
B. For the return applications, we checked the records, there is some problems with the items, but we can not find any problems with the pictures that you gave us, so the result is that contact by email, we also sent the email to you to explain it, hope that you could provide us with more pictures.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Chanring
Purchased a top from this company. Colour different and the material was awful. Sent it back and after spending more money returning it they are messing me about with ridiculous excuses for not refunding me
1.) no refund if item isn't returned within 14 days
2.) Must notify them first before returning item
3.) photographic evidence of parcel you send.
4.) Returning item through post office only, not major couriers i. E. DHL etc
4.) The company won't refund money until I inform Paypal that dispute is resolved
Do yourself a favour. Give this company a miss. Lovely website but basically a bunch of crooks
Dear Brendan,
We are sorry to hear that you unsatisfied with our return policy. But you may misunderstand something. Could you allow us to explain it for you? Thanks.
1) We can not deal with a return after you received you parcel 14 days later. Because the item may be used that will not resell any more. But for some special cases, we will provide a proper solution.
2)The contacting before the return, we need to record some information, then arrange the refund later according to the record. Such as your order number and the items you want to return and the address you should return to. The contacting is necessary for issuing your case better.
3)For providing a better service, we can arrange the refund after you returned and before we receive it with a limited price order.So we need the receipt to confirm the returning situation and then arrange the refund for you.
4)We suggest everyone to return the items back with a post office, which can avoid costumers paying for too much postage. You can choose the others, It is just a suggestions.
5)We can arrange the refund through you disputed the order. But the dispute will affect the time of refund. For you can receive the refund earlier, we suggest you to cancel the dispute. While if you do not mind the long processing time, all depends on your decisions.
If you have any other further problems, please feel free to contact us.service@yoins.com
Kind regards.
Yoins Team
Ordered 2 dresses in size XS - they send both in Medium! Can't contact them or get a response?
Disputed the charge with my credit card co and I'm now getting a refund. Total Chinese Garbage! Do not order!
Dear Stallone,
Thanks for your choice with our shopping site.
We feel deeply sorry for the inconvenience caused by the size quality of your order.
This is a rare case because all of our parcels are confirm for several times before they are shipped to our customers.
If you cannot receive our reply or help urgently, you can contact us in the other ways.
Yoins is an online shopping site in China, so the jet lag problem exists between customers and customers service.
We hope we can continue providing our service for you.
Here is all our contact information:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
It has been over 3 months and still no package. I have only been given a random tracking number with no currier connected to it.
I'm starting to think this is a scam site! More people not getting packages all the time?
Please explain where my goods are and why you can't give me real information.
Dear Nadine B.
Sorry for the delay, would you please tell us your order id? We will check it for you.
Please contact us directly: cservice@yoins.com
Best regards.
Yoins team
4/6 items defective email, no reply x 6!, telephone no answer, live chat says connecting to agent wait few minutes... waited up to half hour numerous times nothing happens! Just need authorisation (as you insist, to return... at your expense)
Dear Carla W.,
We sincerely apologize for the inconvenience caused, as Chinses New Year holiday, sorry for the late reply for your issue.
Could you please tell us what issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Bradley
They should be ashamed of themselves. Returning 2 items which were sent as a wrong size has taken almost 2 months with no end in sight. They refuse to give a mailing address or return slip. Total fraud company
Dear customer,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid unnecessary misunderstanding. And we do our best to improve the return process.
Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. We are very sorry for the inconvenience caused and we try our best to improve the service level.
We value our customers and hope that we can build good communication with each other to solve the issue.
Hope to hear from you again.
Kind regards.
June
DO NOT ORDER! This company is bogus. They sent me items which bore no resemblance whatsoever to the pictures on line in colour, style, size and especially quality. They sent seemingly random articles that looked like they were made by 10 year olds in a learn to see class in Asia. And good luck with returns! These scammers need to be arrested.
Dear Toni L.,
We are sorry to hear that you are not totally satisfied with our products.
If you find out any quality problem with your purchase, or you think the product is not like as the picture shows on line, please do not do not hesitate to contact us, and we will process the issue.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgigroups=1).
Kind regards.
Yoins Team
Horrible service. Actually will continue to buy from them if they reply to my queries. Wrote to them a few times but never once they replied. Those guys who gave good ratings for their service may just be rated by the staff themselves (at least that's what I thought).
Dear My R.，
We are sorry to hear that this misunderstanding caused.
Due to the hot sale time and the vacation period, lots of mails and orders piling up.We do our best to clean up the backlog of job.We sincerely apologize for the delay in replying to you due to Chinese holidays.
If you have contact us, we will respond you as soon as possible.We sincerely apologize for the inconvenience this has caused.
Have a nice day.
Kind regards.
Yoins Team
I'm a frequent on line shopper who has shopped from many different sites yet, I have never experienced such an ignorant customer service approach.
I've ordered an item a week ago.My payment was confirmed instantly but I was never informed of its arrival time. I have messaged and tried their live chat services twice, and was ignored at both of my attempts!
I find this very disappointing.As a consumer I feel that they are obliged to update their customers with information on their purchases in order to reassure them that their money was not theft!
I wish I had checked their reviews prior to my purchase as I see now that there are several incidents similar to mine.
Dear Martha V.,
We are sorry to hear that the misunderstanding caused.
We will inform you via email when your order was successful.The email will inform you about the estimated shipping date.If you can not find the email, could you check your junk mail, maybe the out-of items inform emails has been range as the advertising emails.
Due to the time difference between the countries, if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.Our working time is 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.
In addition, you also can track the status of your order via the path,"My account-View order-Order status”.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I had no clue this site was based / shipping from China... which means any local distance selling laws are meaningless to them. An item was the wrong colour and didn't fit, they wanted me to return via tracked courier to shanghai!
Under UK law the seller must pay return shipping costs.
Don't make the same mistake I did, use a local / in country reseller.
Dear Dale S.
Please accept our sincerely apologies for the unhappy experience on Yoins.
Could you please tell us your order number and send us a photo of the item you said that it is wrong color? We will offer you a better solution to sort this out.
Looking forward to your early reply
Yoins team
It says 5-7 days and it never happens. My item was delivered almost a month after the online purchase. The company should invest for a better service in that matter. I am always buying online and other companies from far away make it on time or at least let the client know if its gonna take 3 weeks or more.
Dear Monica R.,
Thank you for your comment.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Payed extra for getting the dress I ordered faster, never should have! Took 1 month before I got it after a lot of angry mails! They told me that I would get my money back but I never did!
Besides, the dress didn't even fit my little sister at 5 years old, was too short
Dear Sandra l,
We are sorry to cause you some inconveniences. Different shipping method may take different time in the delivery, it will take
7-25 business days in standard shipping, 7-12 business days in priority air mail, 3-7 business days in expedited shipping service. Shipping time does not include weekends and public holidays. Hope you can understand.
As for the size, could you please tell us if we sent the wrong size to you? If you think we sent the wrong size to you, please do not worry, we will offer you a full refund or resend. We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item. We suggest you refer the size data on the size button and compare your own measurements (busts, hips and waists), and then choose a proper size. You can also contact us via email, we are happy to offer you a guidance. (*^__^*)
Wish you a nice day.
Best regards,
Yoins Team
I feel bad for anyone who falls for this joke of a company. The material is so thin it's practically see through. Every dress is 2 sizes too small and you have to pay more than your order coat to ship back to China for exchanges or returns. If you try to give any real feedback on their site about the material or dress fit they won't allow it to be posted.
Dear Emily,
Thanks for your order on our site.
We feel sorry for the inconvenience caused by the material and size of the item that you do not feel satisfied.
About your questions about our return policy, it shows that if the item is damaged or the size is as the order but not fit, you can ask for the return.
Out customer service representative will confirm the problem with you via the email details and photos you provide for them.
If the photos show that your item is damaged, we'll pay for the return shipping fee and give you the refund. But if the photos cannot show obvious problems on the clothes, customers should pay for the return shipping fee for the items.
About your case, if your photos cannot show the obvious problems on the items you have received from us, we can give your the refund of the order to you when we receive the return parcel but not including the return shipping fee.
If you still have questions about our return policy, you can read the details on http://www.yoins.com/Yoins-Returns-a-20.html or contact us.
Facebook is a platform for us to communicate with our customers. Yoins Team reads all the comments on it and we guide them to solve the problem.
Our contact information is:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins Team is glad to help all our customers.
Best regards,
Yoins Team
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vy N.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us your email address? And we will contact you immediately.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Kind regards.
Polly