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4/6 items defective email, no reply x 6!, telephone no answer, live chat says connecting to agent wait few minutes... waited up to half hour numerous times nothing happens! Just need authorisation (as you insist, to return... at your expense)
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Dear Carla W.,
We sincerely apologize for the inconvenience caused, as Chinses New Year holiday, sorry for the late reply for your issue.
Could you please tell us what issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Bradley