This was my first time ordering with Yoins.
My parcel took a while longer as it was not in stock, and when i received it i did not realise that a size 10 meant a large!
However they completely turned around this situation immediately for me and were so helpful!
They are sending me out a new size right away and covering the costs of my postage.
Very helpful company and very good at communicating I am really impressed with their efforts!
Dress came and was completely a different color, was too big (size chart is definitely wrong).
Straps broke as soon as I tried it on.
The shipping was fast and easy though!
For future - maybe have the actual photo of garment.
I bought clothes about $200 worth and haven't received anything but one item. It's been almost two months already since ordering it. Now they are saying they can't give me a refund until the items come in and it will take another month to receive them. The One item I got was so see through and cheaply made. It was huge and looked like a tent and not like the picture
Dear Rose R.
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners, there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Joshy
Customer service is terrible. I would not order from this website. They ship from China and my order has still not arrived after almost 4 weeks. This is beyond their stated timing guidelines but when I called this out to them they said it was not their issue since sometimes delays can happen for items out of their control. To be clear, this is beyond the longer estimate of 16 days to the United States. They did not offer to make this right or cancel the order for a refund. The customer service rep just hung up on me. Save your money.
Dear Arturo P,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Terrible customer service. I ordered clothes worth approximately £100 and received a TNT import bill of £49. Then when i tried to return most of my clothes which are terrible quality i was informed i needed to take photos and each item would be assessed by them separately. In the end for fear of another huge tax bill for sending them back i have been left with the clothes and lost £149. Beware!
Dear Grace B,
We are sorry to hear that there is a tax issue in your order. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country. Clothes are a commonly taxed item, so we strongly recommend you check. Meanwhile, the shipping method may cause some differences, we are sorry about that.
If you noticed some quality-related problems with your purchase, could you please take and send us some photos of that parts? We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item. It can help us to offer you a proper solution based on your situation. After receiving your kind reply, we will immediately investigate your claim and offer you a suitable solution at the earliest. Please do not worry about this, we will provide a proper solution for you. Looking for your kind reply and cooperation.
Best regards.
Yoins Team
I purchased two items a month ago. Not only have I not received them yet. I received an email ONLY yesterday informing me one of the items I had already purchased were out of stock and I could either ask for a refund or exchange. Talking to the customer help lady Rose was no better. She was extremely short and unhelpful with detailed responses. She said I would receive my items 1 to 3 business days after my enquiry. I Haven't received the item yet and I won't be shopping with them again.
Dear Pauline,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience. Please rest assured that we will try our best to help you sort it out.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
My item arrived and it was exactly as the picture described. I live in South Africa so I was a bit weary about ordering online. The customer service is on the ball, they reloaded my address was wrong and contacted me in order to change it, which I thought was professional. They could have just sent the package. Im very happy with my purchase. It did take a while but anything shipped to South Africa takes a while. I still have pending orders but Im sure I will be satisfied. Thank you Yoins!
Dear Sarah P.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
The worst online store I have ever had to deal with. They take your money but never provide you with the parcels. Stay away, I am still waiting for 2 parcels since January. Have not offered me a solution to resolve this issue even after I have requested a refund several times through back and forth emails. I only want what is rightfully owed to me and that is my money back for items they have not provided me with. Do not be fooled into making purchases on this website.
Dear Jasmina J,
We are so sorry to hear that you have a bad shopping experience from our company.
In this case, could you please provide your order number or the recipient's name to us? So that we can check that and contact you to solve the issue? Due to the hot sale period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. We sincerely apologize for the inconvenience caused.
We value our customers and hope that we can build a good communication with each other to solve the problem. You also can contact us via email(service@yoins.com), the chat line or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). Hope to hear from you again.
Best regards
Iris
Customer service is good. No problems with email contact and I dealt with the same person, Sam, for several days. Items do take a little longer than usual to arrive but they do arrive and are reasonable quality for their prices. I have bought from Yoins several times.
Dear Jo N.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service and products to our customers. Hope you visit again.
Have a nice day!
Best regards,
Bradley
I ordered a few items from this site. Obviously its from China like most sites these days. I received the items really fast. Unfortunately 2 of the 3 items I ordered didn't fit. I contacted the company and NO PROBLEM! They took them back and gave me a full refund! This kind of customer service is what makes customers come back! You are not afraid you will lose your money. I will definitely order from them again! Thanks Yoins!
Dear Joanna C.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our service. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I ordered twice from Yoins. The first order was medium blouses and fit perfectly. The second order was also medium blouses and these blouses are in no way mediums. They are tiny! I tried to chat online and she mentioned something about Asian sizes. I followed the US size chart and a medium is what I wear. Apparently they sent me Asian sizes! What a waste of time and money. Not to mention the order took forever and it was split up so I am still waiting on another package because the clothes were on back order. Likely these sizes wont be correct either and Ill have to return. This company will never get my business again!
Dear Ellen S.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
About the size issue, if the size you choose in fact maybe different from the size on the item's label. It is the Asian size, which is match the US size, and they are same. To avoid the situation of misunderstanding we provide this information on the website before you order.
In addition, if the size of the clothes you actually received is not same with the size information we provided. Would you please show us the difference? And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 7:30 am to 6:00 pm GMT + 010:00 form Monday to Friday.
Looking forward to your kind there reply.
Have a nice day.
Polly
I am shocked there are good reviews on here after the experience I'm having. Had issues with my order. Cancelled order within hours of ordering. They promised it was cancelled. This was two months ago. Still charged by PayPal as they said it was shipped and I did order. I have proof through screenshots of our chat the order was cancelled. No response from Yoins. Still battling PayPal. Both companies giving me the run around. Why would I pay for an order I cancelled and never received?
Dear Julie Q.，
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We are here to help.
For this issue, could you please contact us with the belllowing ways, and screenshot the chat record, provide us the order number/the email address/your full name, we will take the investigation on it and solve it for you.
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problems.
Hope to hear from you again.
Best regard,
Chanring
I sent several emails and had no answer. My credit card didn't go through, then they offered me the option to pay via paypal, I paid, the payment was successful and discounted $152 from my account. But when I login in the website it says that the payment was declined and the second order was closed by them. I'm not happy with the situation cause the paypal account says the money was unclaimed by then, and they do not answer at all so there is no way to claim it.
Dear Juliana d.,
We sincerely apologize for the delay in replying to you due to Chinese holidays.
Due to the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contact us, we will respond you as soon as possible.We sincerely apologize for the inconvenience this has caused you.
In this case, could you please contact us via chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to check your order directly? We will answer your confusion.
Hope to hear from you again.
Kind regards.
Yoins Team
Perfect help by Bradley taking care of my questing about delivering my order. I ordered april 22, and could expect my sending before may 30. I thought that's quite a long time to wait. Bradley got into it and could tell me the delay was because of one item that's out of stock. He immediately made arrangements to send the rest of my order directly, and sent the one item later when back in stock. Good, fast and friendly service!
Dear Kitty B.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
The delivery got delayed by PL post office. I wrote to customer support, who tried to learn where the shipment is and how to get it out for me. Responsiveness, kindness and level of support exceeded my expectations. Thank you!
Dear Paulina M.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I wrote my e-mail address wrong and I ordered something.
The Problem is that it cannot be changed! Please tell me what should I do.
I need to update so I can receive any information about my order
Thank you
Dear Sara,
Sorry for hearing that.
In this case, have you contacted our customer service to help you solve the problem? If not, could you tell us your order number? We will check for you and try our best to help you solve the problem you met.Or you can contact us https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I do very little on line shopping because of delays. The confirmation was swift and information regarding shipping and delivery were so exact! Very satisfied.
The clothes are priced correctly. They have my size available. Their delivery is excellent. I bought several items from Yoins and am so happy with their service they will be the first company I will look to purchase more clothing.
Dear Katy,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I'm a slim, athletic woman and wear between a size 2 and 4 or a small or extra small. I order 6 swimsuits from Yoins and literally had them in my possession for 5 minutes and requested a refund as these were not small they were microscopic! The hip measurements on the bottoms range anywhere from 26 to 28 inches! What child has hips that small? Yoins will not accept returns on these because they are swim wear so now I have 5 suits that I CANNOT wear and can't get my money back. I'm filing a complaint with my bank.
Dear Kristine W,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not same with the size information we provided in size chart, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Please also offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via livechat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solutions.
Hope to hear from you again.
Best regard,
Yoins-Fannie
Don't recommend it, as the sizes are ill fitting and if you do try to return it, they won't refund your money. I ordered a dress from them and the dress didn't fit properly, maxi dress was above ankles. The dress was much shorter than the length shown on their website. On top of that the top I got from them looked completely different than it did in the picture, I returned all the items and haven't received my money back. When I reached out to them about my refund they didn't even bother replying.
Dear Armands Rullis,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For providing a better service, we can arrange you a refund before we receiving the returned items, as long as we get a picture of return receipt or return tracking number and order amount does not exceed US$100.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mercedez W.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
If the size of the clothes you actually received is not same with the size information we provided. We will be very grateful if you can show us the difference. And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you（ anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly