Absolutely terrible. Ordered 3 things and all of them were horrific. There was thread hanging off all 3 of my dresses. I got a white dress and it is completely see through, unwearable and nothing like the picture showed. I am so disappointed! I emailed customer service and heard absolutely nothing! Definitely do not recommend this site at all!
This is the first time I've ever purchased anything from YOINS website. I saw the selection and their prices are reasonable. I ordered a dress. I got my item shipped to me really quickly. I also tried on my dress, and it's quite comparable to how it's displayed on the site. I appreciate the feedback of prior purchases from other people, which is a great feature to have. As my first time ordering, it was a pleasant experience and I think I'll be shopping here again.
Dear Anisha H.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
My daughter ordered clothes from Yoins and had to return everything. The quality is just VERY POOR! What pisses me off, is the fact that you have to pay to ship the items back. We were told to ship the clothes back to China, it would be $33! I checked the website to review their return policy and could not believe my eyes! The return process is just too time consuming. Why the hell would you need to take pictures of the clothes you're sending back? In my opinion, the return process should be just as easy as when you buy the clothes. I will say that it does state in their return policy that they DO NOT cover the cost for return shipping. That is a deal breaker for me. Ladies proceed with caution, you have been warned. I wish my daughter and I would have read the reviews before our purchase. Too many other companies at the same price point, better quality and customer service to deal with this!
Dear Jamale B.,
We are sorry to hear that you unsatisfied with our return policy.
If you find out any quality problem with your purchase, or you think of the product is not like as the pictures showed on our website. Please take and send us some photos of the defective parts.If the photos prove that the product is different from the picture showed on our website, we will charge the return shipping fee. Otherwise, we are afraid that you need to bear the postage to return the items.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.
More details about the return policy, please refer to the link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Best regards,
Yoins team
Stay AWAY from this company!
Items received have a horrible fit, as if put together by a 5 year old. No way to return the items. Customer service claims they need all sorts of information (pictures, all sorts of measurements etc.) before they accept a return that also refunds the shipping costs to Hong Kong. Clearly this is done to encourage the customer to give up on returning the items. Very unwise, and commercial suicide for this company, as you can read in all te reviews here.
Stay away from this terrible company!
And for Yoins if you read this: no need for yet another useless reply.
Dear Torch T.,
We are so sorry to hear that you have a bad shopping experience from our company.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
The above steps are necessary. We need to determine the problem, according to the picture which you provide.So that we can give a reasonable solution about that and solve the issue as soon as possible.
About the size, if it is the matching size, we will describe that on the item page before you order.The size information will be showed after you choose the size More details about the size guide, please refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
Have you solved your issue?. For any assistance or necessity about your purchase, please do not hesitate to contact us.
Happy new year!
Best regards,
Yoins team
When I order enough items to qualify for "express shipping" and one or more items are back ordered, those items get shipped "standard shipping". This causes huge delays in the delivery dates. Not good.
The 3 star review is because of losing the express shipping because of splitting the orders.
Dear Dennis,
So sorry for the trouble.
Here is our split policy: https://www.yoins.com/Yoins-Why-we-split-your-order-a-100.html.
As some of the items are out of stock and we want to make the package arrived earlier. In this case, we will split your order and send the available item(s) firstly. Please note the shipping method of sub-order will depend on its amount and your sub-order will be shipped for free. Hope that you could understand it.
If you still have any problems, please try the bellow ways to contct us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Grace
I was worried about ordering from Yoins having read some terrible reviews about customer service and delays in refunds etc. However, decided to give it a bash. I ordered three items, which were separated into two orders. I decided I wanted to cancel one order completely. I used the website to do this. Didn't hold out much hope and the website didn't seem to respond. I thought here we go. However, I emailed them, and received an email from them the next day confirming the cancellation was actioned. A week later I received an email from them apologising that the item still on order would now be delayed (six weeks) and giving me the option of a refund or to choose something else, or wait. I chose refund and this was processed within a week.
So I cant comment on the items, but I can confirm that they seem to have nailed the refunds process now.
Dear Deb F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Consistently good products! The store provides excellent quality stuff, and the company appears to truly care about customer service. They are always friendly and helpful.
I ordered one shirt from this company and chose the standard shipping. It has been over 18 days, which is the longest wait time, and it still has not arrived. When I called to inquire about this, no one can give me and answer or even a tracking number. Do not shop here
Dear Cali,
Thank you for your feedback and we sincerely apologize for the inconvenience caused.
We are sorry about that there is no tracking number for standard shipping method.And the shipping time is different from each countries. More details about the international deliveries, please refer to link, https://www.yoins.com/Yoins-International-Deliveries-a-9.html.
Due to the time difference between the countries, maybe you called us without working time. How about to wait until the due day? If you still not received the package until the due day, we promise we will offer you a reasonable solution. We apologize that you have to wait and we try our best to improve the service level. Hope to hear from you again.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Yoins team.
It was an amazing experience shopping from yoins, this is not my first time of shopping online, but this seems to be the best experience so far. I was thinking of what to buy for my girlfriend as her birthday gift before the thought of buying her a new dress came up, due to my busy schedule I resorted to buying the dress online. I came across yoins and place an order, the price was fair enough and the delivery was super fast, I will definitely be ordering more items from this store soon because a trial with them has definitely convinced me.
Dear Maxwell J.,
Thank you for your detailed and actual comment.
We are glad to know that you have a good experience shopping with us. Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
My order came early! I was VERY skeptical after all the negative comments but my package arrived early with all the contents I ordered. You get what you pay for (don't expect the quality of a $100 dress for $15) but the quality was what I expected just like that of a t-shirt or almost costume like fabric on some dresses. All fit true to size, although I did decide to go up a size in the romper due to my torso length I probably didn't have to as it is a little big! Will definitely be placing more orders! OHH an I also got a tracking number and was able to track the whole way!
There is a time difference as they come from China so keep that in mind when ordering. I did have to pay taxes/duty for it coming to Canada (only about $25 on my $135 order) but when ordering there was no exchange on my dollar! I also had the app it set for Canadian keep in mind.
Yoins have a lovely collection and a vast variety too.
Variety of colours as well as sizes.
I am super impressed by the customer support system of Yoins.
They are very fast in their response to any query.
Keep up the good work!
Dear Priyanka,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Sunny was very helpful when I was near the 30 days of returning my item and was able to speed up the process for me so I could get it shipped on time. Great quality dress, I just did not need it anymore.
Dear Michelle R.,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring
Been trying to contact this company for 3 days now regarding my order, not had any reply to the several emails that i have sent, no one answers the phone, but seen on here that someone from the company replied to a review, please could someone contact me?
Have ordered before with no issues, so am very disappointed with this. I am getting married in Antigua in 3 weeks, ordered the stuff 3 weeks ago and now upset that my i will not have my stuff
Dear Jackie B.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us your email address? And we will contact you immediately.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Kind regards.
Polly
I bought a dress for 28 euro. What arrive A MONTH later was a very crappy copy of the dress in shown in their picture. The chest part was not even cut properly. Lowest quality of material and sewing. Dont ever ever buy here!
Dear Okta s.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
We have a strict quality control before items are packed and shipped. If your items come with bad quality, could you please offer us order number or the email address or your full name or tracking number and send the pictures to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday), we will be pleased to help you deal with it and offer the reasonable solution.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Chanring
I wish I would have read the reviews before ordering! I just ordered a sweater and already had an issue with ordering. My card said it was declined twice but then I got an email saying the payment went through. Then got a call from my bank almost immediately. So we'll see how the rest of this goes!
Dear Kelsey N.
Sorry for inconvenience. If your payment is rejected, we will not get your money and the system will return to you automatically. Would you please tell us your order id or consignee name or email address? We will check it for you.
Best regards.
Yoins team
Everything about YOINS is simply outstanding. From the product quality to delivery, customer services and discounts... all flawless. I'm so happy to have discovered them and i'm telling everyone i know about their fascinating collection.
Dear Cecilia H.,
Thank you for your comment.
We are glad to know that you have a high opinion of our products and services. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
One dress had holes cut out really sloppy and cheap fabric. The quality of the products is not as in the pictures. The clothes look really cheap.
The customer service is terrible. I asked about a delay in delivery and they sent me the same answer 3 times, even though I told them that there was no way that a local post office would hold my package, since there are no local post offices. They kept referring to the local post office.
EU-sizes are not correct, you have to measure yourself and even then the clothes don't fit properly. Normally I am a S/M, but I should have ordered a L.
I wil never be buying there again!
Dear E B.,
We are sorry to hear that you are not totally satisfied with our products and service.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
If you find out any quality problem with your purchase or you think they don’t looks like the picture show on the website, please take and send us some photos to show them, so that we can make a record and process the issue for you as soon as possible. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We do our best to improve the service level and provide a good buying experience for customers. Thank you for your feedback.If you have any inquiries, please do not hesitate to contact us via email. Hope to hear from you again.
Best regards,
Iris
I ordered 3 dresses. The package arrived ripped open with one dress missing. The second dress was 2 sizes larger than advertised (ordered a S, received a L). The third dress had a faulty zipper that was not functional. The return process is very long and complicated (requires filling out multiple forms and attaching pictures to the forms), so still waiting to see if I will get a refund or can return the 2 dresses I did receive...
Dear Alyssa White,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We are here to help you and thank you for showing us the problem. We offered you solution via the after-service application and email and we are responsible for the issue. Could you please reply our email or contact us via chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to tell us your choice?
Hope to hear from you again.
Best regard,
Miao Miao
Brought an item and me not checking size measurements I needed to send it back and get a smaller one refunded fine and re ordered another 4 items in a smaller size very happy with them all :) thank you!
Wonderful and Good Quality! Good experiences from the recommendation from a business owner friend all the way to the great customer service in placing and processing our new order! Highly recommend it! Most importantly, my logo came out perfect!
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hazel,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
Sorry that we will remind the warehouse to check it more carefully and finish the thread before packing. For the other quality issue, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Because of the holiday, it was a little late to reply your email. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Grace