I ordered from Yoins for the first time. I am very please with my order. I got in less than 3 weeks. Everything fits perfectly. The clothing are made from different factories. It is important to read size suggestions for each item. Some items I was able to buy small and some I had to buy large but in the end they all fit perfectly.
Awesome! We order a lot of apparel from here and we have never been dissatisfied! There have been mistakes once or twice in the past 2 years but they are fixed quickly and they always take care of it timely! We would definitely recommend this company!
So i tried emailing them and Ive go nothing - absolutely no response and no confirmation of my order - but money has been taken. Seriously?! Wow. Lesson learned. Only order from reputable sites. Do your your research people and stay away from Asian run on line sites.
Dear Kim N.,
We are so sorry to hear that.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We are sorry about that we cannot solve the problem for you in time. You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you.
Best regards,
Iris
So I ordered a dress and immediately payment was taken but no confirmation was ever sent. When i tried to log back in to the account to find my purchase history - it says my email doesn't exist but I created an account. I would like to know why my money was taken but i cant find any history of me purchasing the item?
Paid for items that never received and gonna have to wait 14 days for my refund. One of the worse companies I ever dealt with. Will never ever shop from there again. If the item it's out of stock they should advise that on the website instead of taking the payment! Unbelievable
Dear Rita,
Thanks for your choice on our shopping site.
We feel deeply sorry for the inconvenience caused by the delay of delivery.
If you cannot receive your parcel in delivery estimated time, you can feel free to contact us. Our customer service will help you contact the carrier and track your parcel.
We are striving to improve the speed of delivery with the carriers in order to prevent the same problem from happening again.
The refund will be shown in your account within 7-14 working days. This delay is due to processing time of international bank.
You can feel free to contact us if you are not satisfied with the solutions we provided to you.
Here are all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for all the inconvenience caused.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I have ordered from Yoins a few times. Some things are really nice, but most is horrible. The sizing is inconsistent. I hope you are not in a hurry to get your clothes, they average a month or more for delivery. Basically it's not worth your time or money.
Dear Debbie,
Thank you for your valuable feedback about our products and service.
We are sorry to hear that you are not satisfied with our products. For the quality problem, we appreciate it if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Our items are true to size. You can see the item's measurements only after you choose the size you need. To choose the correct size please open the Size Reference and compare your body measurements with the sizes descriptions. More details about choosing sizes please click here: https://www.yoins.com/Yoins-Size-Guide-a-46.html
And If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
As for the transportation issues, shipping time depends on your country and the shipping service you choose. Including processing time and transportation time. Here is the link for your reference: https://www.yoins.com/Yoins-International-Deliveries.html. Due to different shipping service you choose, the shipping time is within 7-45 business days.
And the shipping delays could also be affected by the bad weather condition, customs issues, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regards,
Yuki
Dont waste your time or money with this company. Still waiting for a refund 4 weeks after returning item and providing proof of postage. They dont answer your emails and are full of excuses if they do. Clothes are poor quality. They market them well, dont be drawn in.
Dear Jenny B.,
We are sorry to hear that.
If you have returned the items to us, please provide the tracking number and tracking link to us. If our wearhouse have received the package, we will refund to you as soon as possible.
Due to the time difference between the countries, it takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level and product quality. If you have contacted us, we will respond you as soon as possible.(It may be delayed when on weekends)
Anything will be clear after a good communication. Hope to hear you again.
Best regards,
Yoins team
Ordered an item a month ago and it is STILL no where to be seen. Their so called customer service team are an absolute joke. I have made many attempts to find out where my order is and have been completely disregarded. For those wanting to purchase anything from their site, DON'T!
Dear Yasmine Brennan, thanks for contacting us. I find only one email you have sent to our customer sevice(cservice@yoins.com) on May. 3th. As your email address did not associated with your order, we are unable to check the information you need. Would you mind telling us your order number first? We would check the order status for you asap. And please keep in touch with us through email. Best wishes, Yoins Team.
I ordered an outfit from Yoins on 28/11/16 ready for my office Christmas party on 16/12/16. Yoins confirmed dispatch on 01/12/16. After chasing Yoins customer services on 5 occasions I was eventually advised that the outfit was being sent from China and might MIGHT arrive anything up to 25 days after dispatch. Their clothes are just not worth the wait. I am just trying to get a refund now.
Dear Gee W.
Sorry for the delay, usually the shipping time needs 7-25 business days if you choose standard shipping/ air parcel register. And the processing time is 48-72 hours, it is normal. Hope for your kind understanding, if you can not get it after 25 business days, please contact us to check it.
Best regards.
Yoins team
Substandard goods, delivered from the UK but not allowed to return to Uk it has to go back to China.
After several emails to and fro I decided I couldnt be bothered as it was pointless. Unhelpful customer services who wanted me to pay them 45% of the goods value and they would send me out something else... really... you have robbed me of my money and want me to pay you more money... costly lesson leant
Dear Nikki o.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For any quality problems, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
After waiting 3 weeks for my tops to arrive I was was completely disappointed. Not only were all 3 tops too little but the quality of the material was awful. In fact I tried one of them on and it tore like a piece of paper. Thin material, looked cheap. I asked for a refund and they said they could not do that. No way was I going to ask for an exchange for another cheap top. Do not buy from this site.
Dear Toni,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. Please well noted that the washed, worn, used or misused items are also the non-returnable items, please do not damage it before returning.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I was attracted to the styles of the clothing. However, the size chart is WRONG for swim suits. If it tells you to order a Small, order a Large. AND, they won't give you a refund on these! Also, I ordered "Express" shipping for one order, so I paid extra to get it quickly. It was 2 days later than identified, so I paid extra for nothing. My other order was "standard" shipping; I was supposed to get it within 3 weeks. I didn't get it for SIX weeks! Ridiculous.
The only props I can give is that the shirts I ordered do look nice and fit. But, not worth the wait. And, customer service won't ever give you money back. Instead, they'll give you a 10% discount on another purchase. Why would I want to order again, if I had such a poor experience in the first place?
Dear DSchroeder，
Thank you for shopping on Yoins and we are sorry to hear that you had the bad experience.
Here is our return policy: https://www.yoins.com/Yoins-Return-Conditions-a-111.html. Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
Please well noted that there is the size and the tag size for our item, tag size means the Asia size. The size will be different with the tag size.
If there is anything wrong with our size chart, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy. We do not know whether you have offered us the measurement? Could you please check whether it is the compensation that we offer you for the 10% discount?
For the shipping time of the express shipping way, it is 5-8 working days, because the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues, it maybe a little delay, hope that you could understand it. For the standard tracked shipping way, we do not know which country you are in, it will be different according to the different countries. And the order will be sent out a little slower because of some unexpected issue.
We hope that we can build a good communication with each other to solve the problem. Could you please contact with us through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Looking forward to your kind reply.
Have a nice day.
Chanring
I love how easy the internet page is. Its really easy to find what Im looking for. The clothes look great in real life and had a good fit. Shipping takes about a month to Norway and I think thats good especially when you get free shipping when you order a lot. My new favorite shopping site!
Dear Karoline H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Since the day I ordered I have had nothing but trouble! Firstly, I made my order on 20/03/16 and was told on the confirmation page I should receive it by 14/04/16. Early April I chase up the order to be told 2 of my items were out of stock, which I had no notification about yet they were quick enough to take my money! I was told both of the missing items would be back in stock by 10/04/16 to then chase it up again and the items still not be in stock! Once again no notification. Finally my order was shipped and i received it today, very happy to rip open the parcel and see only 3 of my 4 items had been delivered. This is completely unacceptable from a 'professional' company. Stay as far away as you can.
However, I must admit the outfits I have received I love!
Dear Shannon, sorry for the delay. Could you please advise us your order number so that we can check the status for you? Or you could get in touch with us cservice@yoins.com. Yoins Team.
Just from reading the reviews, ive come to the conclusion that there are some extremely young children that are about to be beaten from lack of making good products. If this site is originated in the area that it states, I cant imagine the conditions that these people work in, lets not forget abused. Save your money people and don't buy from this site.
Their products quality is horrible. Their return policy is a joke. I've been trying to get a refund for the crap I bought and they are not giving me the money back. They keep saying somebody will reach out to you but nobody does.
The pictures they use for their products are fake. They sell the cheap version of what s posted online. SCAM!
Dear Stefania,
Thank you for your precious feedback and we are sorry to hear that you are not satisfied with our products.
We always reply to the emails from our customers within 24 hours, if you emailed us but had no response, the email from us may go to the trash bin. Could you please check your email to find it?
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
I usually do not write reviews but everything from the service to the fit of the clothing was horrible.
I waited about a month to receive my package, a small looked like an xxs in some clothes or, a medium - large in others.
I contacted them to return the items... no one could help.
Dear claritza,
Thanks for your order and sorry for hearing that the problem came up with your order.
The difference of the clothes may because of different country standard.We have noticed the difference on the product page. Did you notice that when you ordered? Then, could you tell us your order number? We will try our best to help you solve the problem you met.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I'm based in England, and had ordered a lace white dress, the 1st ordered was to big. It was here that i had such great customer service from YOINS. They were very professional and got a replacement out to me in a little less than a week. Which fits like a glove. I will be ordering from them again.
Contacted chat-support with a question. Got immediately response from Bradley that solved my problem in second, he was very nice and I am very pleased with his support. 5 points and high-five for Bradley!
Dear Nina K.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
My beautiful dresses arrived yesterday it took 2 weeks to deliver to Melbourne Australia so fast delivery. Both dresses fit perfectly with still a lot of room to move. Will definitely continue to buy my clothes from Yoins.
Dear Erena W.,
Thank you very much for your support and love for YOINS products! We are glad to tell you that there are many new items on our website recently, looking forward to your next visit. All the staffs in YOINS wish you a happy life!
Look forward to serving you again!
Yours Sincerely,
Polly
Bradley has a lot of patience when dealing with complicated exchanges on orders.
I am still waiting for my items but at least Yoins / Bradley made a lot of effort to make sure I had the correct exchange.
English is excellent from the company - easy to communicate with.
Dear Ava M,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear sharmon r.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly